Luxeemporiumx Reviews 

I received the gold Aurelia band ring as a gift and wow have I been impressed. The quality is superb! I have worn this ring on 2 holidays and haven’t removed it in the pool, sea or shower. I’m also a nurse and have worn my ring at work, washing my hands multiple times a day and using hand sanitiser. The ring looks brand new, it has a beautiful sparkle and I have received so many compliments.
I will definitely be purchasing more, well done for providing high quality jewellery at such a reasonable price✨

Love the personal touch !!😍
Absolutely gorgeous ring! Cant wait to propose to the love of my life

The girls at Luxe Emporium are absolutely amazing! I exchanged a ring due to being too big and the turnaround was so quick. I spoke with one of the girls on instagram and they kindly sent me ‘something new’ from them for my wedding day. I have never had a company be so generous and thoughtful.

Amazing company! High quality items, I placed an order it arrived beautifully packaged and absolutely gorgeous! Unfortunately it was too big so I popped an email to customer service and they went above and beyond to help me change the item size and provided exceptional customer service! Would highly recommend and purchase again!

Absolutely fantastic service.. ordered a ring that was to small for my wife. I then emailed them to hopefully get it sorted, I sent the ring back and another ring was delivered in the correct size within a week. Great service and great quality jewellery at reasonable prices.. Will defenitly be ordering more. Thanks again

Purchased ring for my partner she loves it.

Best jewellery around!

I've spent years wasting money on rings that turn green, tarnish, or start looking cheap after a few weeks, so I was really unsure about ordering from Luxe at first. I bought my first set in 2024 as an everyday alternative to my real engagement ring because I'm always worried about losing or it being stole.

Two years later, those rings are still going strong. No tarnishing, no chipping, no green fingers they still look amazing. I've since ordered more rings in 2026 after losing some weight, and they're just as stunning.

The packaging is beautiful and smells so good, customer service is fantastic, and I've had so many compliments from people who can't believe the rings aren't real diamonds. I've bought both silver and gold pieces and they've all held up brilliantly.

Honestly, the quality for the price is incredible. I'm building quite the Luxe collection now and wouldn't shop anywhere else. Thank you, Luxe, for proving that affordable jewellery can still look and feel special!

Beautiful ring, was requested to get this one for my girlfriend as a proposal ring. I was very pleased after seeing the price and she loves it. WIN/WIN

Beautiful rings and fast delivery! Very happy with my purchase.

Absolutely terrible service, my partner bought me a ring from this website for a proposal, therefore removed the tag attached to the ring but when I received the ring it was too big and the main stone looked really cheap so asked for a return, was then told couldn’t return as removed the tag but could do an exchange which doesn’t even make sense to start with. So sent off for a return and have just received and email saying due to inspection there is apparently scratches on the band ( ring was worn for all of 10 minutes and the stone was clouded…the stone was clouded straight from the box that’s why it looked cheap and I wanted to return in the first place. Least to say I’m not impressed at all so they are now sending me a ring that is too big for one and looks cheap so I’ve wasted £100!!! STAY CLEAR!!!!

Process of choosing and ordering was great! Delivery was fast no issues and ring looks perfect. Hopefully she thinks so too when I propose in August!

Yet another absolutely stunning ring ❤️ such an easy order process and the quality is amazing.

First time using these and my original order got lost via Royal Mail so I was emailing luxe and they then looked into and sent another one out. However wasn’t within the time frame stated. Also it was for a gift for my partner and it looks very cheap and I wanted to get a refund but they said I cannot because it doesn’t have the tag on it I still have the box and fabric pouch it came in. I removed the tag as like I said it was a gift. The ring is also to big and it look very cheap. I paid £98 and now I’m stuck with a ring I’m not happy about and cannot get my money back. Would not recommend

I originally gave this a low star rating as I was told I couldn’t return an item as I’d removed the tag (having ordered a ring 1 size too small). The company reached out and as a token of goodwill they exchanged it for me. All sorted within a week. Very grateful and the ring is stunning. X

The ring I had ordered wasn’t going to arrive in time for my hen do, as mine was in for resizing. Heather went above and beyond to make sure that I had the most amazing ring to wear, sending me options to choose from and ensuring it was sent out to arrive the day before I was due to go. The quality when it arrived was fantastic, it looks great and I couldn’t recommend them enough. Thanks so much for everything!

The jewellery is not the best. Refunds are not returned for 14 days when every other company is 3-5 days after receiving item. They advertise free postage but also took the postage from the return.
Would not recommend this company

Partner ordered me a ring, unfortunately it was too small had to be replaced with a larger ring as they had no stock in my size.

Anyways got the ring, all was fine for 2 weeks until I noticed a stone was missing. Emailed customer services and asked to return the ring, should still be within the return window anyway. My partner had also ordered me earrings that had only been delivered a few days and still unopened, asked to return these too as I didn’t have faith in their service which was refused with them being earrings. Which I find shocking as when you go on any of the earrings on their website below add to basket it says “30 Day Returns & Exchanges” not read our terms about refunds. Should say clearly there no returns on earrings!

They’re adamant the fault will need to be assessed for it to be replaced or refunded. Which delays me getting my money. I find it shocking that I’ve received a faulty item and they won’t get the refund through as quickly as possible, it’s just not a fair service. And won’t take their earrings back that I have no desire to ever use as I now don’t trust their quality at all. They’ve had the ring a week now and no update.

Blows my mind with all the other reviews of customer services being so helpful to people and sending new rings out to people just based on photos, not sure why they haven’t wanted to provide the level of customer service the other reviews show.

I previously left a review which was based on my experience at the time, but I deleted it after I didn’t think it was fair to leave a negative review without giving a fair opportunity for the issue to be resolved and the company had actually reached out to try and resolve the problem. However, I wouldn’t say anything was actually resolved, more that the issue was concluded and that was on the basis that I couldn’t be bothered messing about anymore.

To cut a long story short, I purchased a ring and was sent the wrong one. I flagged this straight away and although there was a delay in getting a response, I was sent a nice apology and it was agreed I would wait for the ring I had actually ordered to come back in stock. I was also offered a stacking ring as a gesture of good will, which I declined as I didn’t feel it necessary for what appeared to be a genuine mistake. The ring I’d received was the size I’d ordered, just the wrong style and I’d mentioned in an email that yes, this fit perfectly but obviously it just wasn’t the one I wanted. 3 and a bit weeks after my initial order, I received the ring I initially wanted, only to find the sizing was very inconsistent with the other (wrong) one I’d received, despite it being the same size.

I was gutted, but at this point quite fed up with waiting, so emailed a polite message to advise of the issue in it not fitting and that I’d be returning both the rings for a refund on my original purchase. I didn’t get any further correspondence or acknowledgment to say this was ok or any offers for the postage to be covered. I returned both rings (at my own expense, as I’d said I was returning them 1st class signed for) and was sent a refund notification a couple of days after.

Yes, the original error was rectified, but that in itself caused further issues with the clear discrepancy in sizing which I was given no explanation for and I actually received no further communication once I advised that I’d be returning both the rings (which I did as an honest person as I could have quite easily kept the one sent by mistake!)

I would much rather support small businesses and I have to say that the rings were absolutely gorgeous, but unfortunately feel quite let down on the poor customer service overall on this occasion, especially as I’d been so polite and understanding of the initial mistake!

Awful quality, I was gifted some bits of jewellery from here last September and was so happy with them initially, I even ordered myself a couple of rings in October. The gold pieces have all faded and tarnished, they’ve now completely changed to a dark blue black colour. Avoid

I had to write a review of my wonderful experience with Luxe. I bought a beautiful oval gold ring last summer that I never take off. The compliments I have received on it are countless. Anyway…I noticed the gold on the band was wearing away and I emailed Luxe. Absolutely wonderful customer service by Heather. She advised me I could get my ring complementary replated twice. Happy to report it is back and shining like a new penny. Amazing service and so happy I decided to reach out to them. Wonderful jewellery and can’t wait to add more pieces to my collection. Can you perhaps design more gold bangles please girls? Thank you. Michelle x