Lemonmobile Reviews 24

Bought a SIM card for Bali. It just does not work. Tried everything, even took it into a phone shop to ask there advice and they told me the SIM card was blocked. Do not waste your money on this company. It is a scam!

An absolute waste of time and money.
No service, no signal and no assistance.

They claim to have 24/7 assistance, however after 2 attempted requests for assistance in the last 6 days we are still yet to receive any assistance.

The name says it all really.

These guys live up to their name. Their service and SIMs are total lemons. I bought three eSIMs and every single one died on me even though they swore they were fine. The moment I asked for help, they just ghosted me. Absolute scammers. Save yourself the time and money.

Bought a physical SIM card to be sent out. Website says dispatched 24-48hours after ordering. 4 days later and it’s still not been sent. Emailed in to see what was happening, no reply to emails. Has this company gone into hiding? I think it’s going to be a bank chargeback refund. Save your money buy elsewhe, it’s not worth the risk..

Purchased esim online for Singapore and Malaysia , But did not work at all. I have contacted Lemon Mobile and raised the issue and after 4 days of our travel , they said that they will send another link and it should work. Which didn't. and I asked to refund me and they agreed to refund. after a week we came back to Australia. now 3 months passed still did get refund.

Have used them twice now. Once on a trip to Vietnam. No issues, great.

Now in Bali. 2 SIM cards for our family. 1 is very very slow to the point of not working, 1 doesn't work at all. The limited instructions don't even match my phone.

Despite promising good support on their website they are unresponsive.

Fortunately hotel has wifi but we can't use data when we are out, which is the whole point of a SIM.

So very disappointed in the product and after sales service. I will never ever use them again, and advise you not to either. Best case is I get a refund but the fact they aren't responding to emails, I'm not hopeful. Ills contact Fair Trading next.

If l could give a negative l would. Do not purchase from lemon mobile as they are not a registered telecommunication operator in Australia. They don't have an office in Melbourne as l presented there. They don't have a phone number and they don't respond to emails. Multiple regulators in Victoria are now making enquiries as they are breaching consumer rights.

Bought the 10 day platinum for Vietnam for over $40, received the QR code however when attempting to activate it in Vietnam (bought the package the day before I landed) it wouldn’t work stating the QR code was invalid, despite all attempts. Communicated my issues via email to lemon mobile which they replied and gave me a list of potential solutions (of which none worked). Emailed in hopes of a response so I could get a refund, and I was around 3-4 days into my trip at this point and no response. Do not use lemon, too good to be true.

I got the 6 Asian countries for 30days
It's only worked for 2-3days before stop working. Email the company many times no replies.
********** do not use!!!!!! **********
I asked for refund with no replies too
********This company is a scam********

DON'T USE THIS COMPANY - LEMON ESIM
Avoid the disappointment and frustration. Travelled Japan April 25, staying at mayor cities, Tokyo/ Hakodate/Masumoto/Osaka/Kyoto.
Nothing but trouble, No Network/Drop out/Unreliable.
Complete waste of money !!
No email reply, no help desk, kiss your money good bye. Avoid...Hopeless !!

They claim to have a no questions asked return policy. Don’t trust them on it.
It’s radio silence on their end after I returned the physical SIM card.

Have tried my Aus/NZ sim in my Samsung fe20, dual sim which errored “send USSD failed”. Nothing online to help. I’ve tried in iPhone, no error, but no connection either. I’ve emailed for support , three times, and messaged via instagram, nothing. No online chat available. this is ridiculous , especially as you are supposed to be providing services for people who are travelling and who can’t set up the sim in advance of arriving in the foreign destination. Hoping this will prompt you to help. I appreciate it’s a weekend, but there’s nothing to say you only help during the week, your website show support 9am to 7pm. 😫

Recently travelled to Vietnam and Thailand. SIM needed to be reset but support responded within a few hours and the no issues for the rest of the trip

The eSIM worked flawlessly during my trip to New Zealand. The price was just right, making it a great value for the amount of data I got. I appreciated being able to stay connected without any hassle. Happy with it.

Fantastic experience! Easy setup, instant data. We traveled to 4 different countries in Asia and never had a problem. I'll choose Lemon Mobile again.

Great value for the price! L had zero issues during my time in Japan.

This SIM card was perfect for my Europe trip, covering Italy, Greece, and Spain without a hitch. A must-have for any European traveler!

I traveled to Germany Sweden France, and Spain, and this SIM card worked flawlessly everywhere, with super-fast downloads. No issue at all great!

Bought a 7 Day SIM card for New Zealand. Card did not work even though we had all the settings correct from instructions attached. Emailed Lemon Mobile for help and they only responded very late at night, so you could not resolve anything quickly. After 4 days of back and forth they finally got it to work. But I only had 2 days left before I leave New Zealand in the morning.
They did offer me a 50% refund that I had to chase up to get.
If you were depending on your phone to guide you around this would have completely messed up your plans.
My advice is this company is not worth the stress. Will get SIM from Airport from now on.

So easy to get it up and going on my phone and worked everywhere I went in Osaka and Tokyo. Speeds were great too. Highly recommended