Lease Car  Reviews 

6,777
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 673 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being extremely friendly, knowledgeable, and informative throughout every single step of the vehicle leasing journey. Consumers note that the application steps, vehicle handover, and overall service are exceptionally smooth, quick, and professionally organized from start to finish. Though some reviewers experienced frustrating delivery delays, unexpected schedule changes, and communication gaps regarding vehicle availability. A few people also mentioned being left waiting significantly longer than anticipated without a reliable car for models that were initially listed as ready in stock.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpful, professional, and friendly... See more

Service

People report positive experiences with service, often highlighting the friendly and professional support... See more

Customer service

Customers report positive experiences with customer service, noting that representatives are extremely... See more

User experience

Consumers find user experience to be positive, describing the entire leasing journey as simple, smooth, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting smooth and seamless... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is my fourth consecutive time leasing a car through Leasecar. The service has again been excellent from start to finish. Richard Skingsley was incredibly helpful in securing the right option for... See more

Rated 5 out of 5 stars

Made contact with Stephen Turner at Lease car for our second lease from them. Once again a seamless process, great information about vehicle options and delivery period. Clear and concise , all comple... See more

Rated 5 out of 5 stars

I looked at several lease companies but decided that leasecar was the one for me. Sarah Roberts was my contact and she was very friendly and efficient in providing all the details that were required.... See more

Rated 5 out of 5 stars

From the first contact their agent,Jim Dean, was personable and helpful. He was honest about delivery lead-ins on some models. He explained options clearly and helped me secure a great deal for a Hyu... See more


Company details

  1. Car Rental Agency
  2. Car Leasing Service
  3. Leasing Service

Written by the company

LeaseCar is one of the oldest, most trusted online car leasing companies in the UK, Established in 1998, we have been supplying vehicles for 27 years. We feel that we know what is important to our customers, priding ourselves on the service we offer. As an organisation we have the ability to pre-compare deals, selecting the best available, so that you don’t have to waste time shopping around.


Contact info

4.9

Excellent

TrustScore 5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(6,777)

622 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing!!!

The whole process from getting a quote to the delivery of the car was easy to do and clear. Jim was my main contact and he was fantastic! No question was ever too silly and he always replied quickly! I will definitely use them again when my current lease runs out!

2 September 2026
Rated 5 out of 5 stars

Lease deal

Michelle Tighe was amazing in arranging my Cherry Tiggo deal. She never overpromised—in fact, she delivered earlier than scheduled! No question was ever too small, she was super efficient, and she doesn’t beat around the bush. Highly recommend Michelle

2 September 2026
Rated 1 out of 5 stars

Avoid this company

We ordered a Renault 5 on the 17th June with Ben Salmon who made the process simple and straightforward. We were advised of a delivery date end of July/ early August, which was exactly the same as the main dealer in Norwich had indicated on the test drive. We should have sourced from the main dealer but after seeing many positive reviews about the company we decided to give them the business.

Less than 1 week later on the 22nd June we got an automated email advising delivery date of 23rd September. Clearly, once you pay the £300 vehicle sourcing fee they don’t care anymore!!! Had numerous communications with Ben but nothing positive on the delivery delay.

Move onto 7th July - new delivery date of 1st October!😩

New email on 2nd September - new delivery date is 22nd October!😩

I rang up to complain about the additional delay but just told someone would get back to me with an update and explanation. As expected “radio silence” from them.

I have no idea or no confidence that I will ever get my new car via this company.

As the quote says “buyer beware” if you are thinking of using this company. Certainly, never again from me!

Update on the 3rd Sept
I received a call from Jim at Lease car a few hours after posting my review. Jim was firstly apologetic about the delays with the vehicle but actually had some good news! My vehicle now has been allotted a UK registration number which he gave me and was very positive my delivery should be end of Sept/early Oct.

A big step in the right direction but will just have to wait and see what happens. Watch this space!🤞

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Purchasing a car was never so simple

Purchasing a car was never so simple - Thank you Stephen T for your help!
Great service from paper work to delivery all seamless and very easy, well informed thought out the whole process until the day it landed on the driveway.

24 August 2026
Unprompted review
Rated 5 out of 5 stars

I am very pleased with my service

I am very pleased with my service. I am enjoying my car and all the information given to me was good, thank so much to Stephen Turner. The car that he recommended for me is perfect for me and my family. I felt that Stephen gave me all the information. I would definitely recommend Lease a car. This is the first time for me, and I am so happy. Thank you.

17 May 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful

Very helpful, friendly and clear information provided. Joseph Bailey followed up all aspects making sure I understood what was happening amd what I would recieve and need to do.
Thank you.

2 September 2026
Rated 5 out of 5 stars

A recommendation...

Really excellent service from my first enquiry through to delivery of my new vehicle. My initial doubts as to the car finish were dealt with in both a friendly and a patient manner by my contact Stephen Turner. Nothing seems too much trouble!

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Very informative from the very start of…

Very informative from the very start of our enquiry. Once we had decided what car we wanted we were kept up to date with all the procedures. The delivery was perfect. The lady who delivered the car was very friendly and helpful. One big thankyou to all staff that have helped.

28 August 2026
Rated 5 out of 5 stars

Exceptional Service

I looked at several lease companies but decided that leasecar was the one for me. Sarah Roberts was my contact and she was very friendly and efficient in providing all the details that were required. The whole process was fluid and now have the car and am over the moon

28 August 2026
Rated 5 out of 5 stars

Brilliant service from Stephen Turner.

Brilliant service from Stephen Turner.

Really professional and quick service.

Quick to reply to any queries and always kept up to date with progress.

Really happy with my new car!

Highly recommend!

25 August 2026
Unprompted review
Rated 5 out of 5 stars

Great service as always

Great service as always. This is the third vehicle that I have had and no complaints with the level of service received in all my interactions. Katy and the team have been brilliant, proactive and attentive, understanding what we were looking for and deliver a good end result.

26 August 2026
Rated 5 out of 5 stars

Great choice

Stephen Turner assisted me all the way through the process and updated very regularly. The car turned up bang on time and was reasonably priced.

20 August 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look