London Grocery Reviews 

Do not buy from this store!!! My order didnt arrive and after my emails to them they said theyll refund and have not yet!!! Over one month later. Absolute thiefs.

Fish (turbot) ordered for delivery five days later. Didn't arrive until 9 days later. No response to multiple messages by phone, whatsapp, email until 9 days after order. No recognition of failure, but instead gaslighting blame that I had been unwise to expect delivery on the arranged day. Reported to trading standards.

Order some fish. Never arrived. Trying to talk with customer service it’s useless. Promise me a refund and never got it. SCAM. They shouldn’t be allowed to do business anymore .

Massively overpriced products which can be purchased for a fraction of the price at a local wholesaler. AVOID!

The website clearly states that male crabs weigh 1.5–2kg and female crabs 700–900g. However, I received a female crab of only 550g and male crabs of 657.6g and 799.6g.

The male crabs were less than half the advertised minimum weight. Given the premium price, which is more than double the market price, this is completely unacceptable.

This is not a minor discrepancy—it is misleading and extremely disappointing. I expect an explanation and appropriate compensation.

To be fair I am beyond being irritated. I have ordered from them on numerous occasions and it has been rather good but this time - I have heard NOTHING and they have taken my money with smile. Try to use the online chat - USELESS. Try to use the telephone number - USELESS. Send an email - USELESS. As the saying goes once bitten twice shy - I will never use them again and will definitely deter anyone that wants to use them.

Hi fans, yet another review downgrading London Grocery. Oh no!, I hear you say! What happened was! I ordered 4.54kg of 8 to 10 oz Plaice fillets at a cost of £74.99. I then got a message stating that my order had been excepted. I had picked a delivery date only four days after my order date. That day came and went I waited a few more days but nothing. I then emailed the company saying IF and WHEN would I would receive my order. It all went quiet for a few more days. Then whoe and behold yey another message saying my order was dispatched. Another few days came and went but still NO delivery. By this time I was considering trying to reclaim my outlay through PayPal, which fortunately I had used. I then dispatched a few more messages to the deaf dumb and blind person working in customer service, as it helps to pass the time. But today still nothing as I exspected. My advice to all and sundry is purchase the items you require elswere even if they are more exspensive!

I like that you can pick a date for your delivery although this unfortunately didn't happen this time. But I love the condition that my good arrived in like they're just coming to their own freezer absolutely perfect I would definitely use these people again

The website is great, products are a reasonable price. I ordered some sardines. Paid £20 for fastest delivery . 4 weeks later still not received anything and no response from customer services ! What can one do with such poor service ?

Terrible business - do not buy from this company - they use misleading advertising to overcharge customers and flout distance selling regulations. Check out all the bad reviews. I am reporting to Trading Standards and have asked Amazon to close their account in the hope that I can prevent others being scammed.

Received really bad quality items and missing items. They said they would refund me but they never did. Eventually I had to open a case with my bank to try and get a refund through the bank. The bank will only refund the missing items so I lost out on the fruit that arrived in bad quality. Do not buy from them, they promise to refund but do not refund.

They advertised 1 kg of beef jerky for £27.09. I paid £27.09 and received 11 packets at 7.5g!!! I contacted the company 3 times and the the replies I received were evasive and completely unsatisfactory. Clearly a case of misleading advertising which breaches rule 3.1 of the ASA code of practice. However contacted Amazon who immediately organised a refund (5 stars for them) I am keeping the jerky as recompense for my time and trouble.

I have ordered 3x Ostrich eggs on 17/03/26 and did not receive my order as it was described as deliver in April. After not receiving my order by 17th June I was promised full refund and after some excuses I am still waiting on 24/07/26.
I have no choice but to apply for consumer rights and take other actions to get my money back.
I work very hard for my money like many others here, stop taking the piss and give my money back, you spineless people

I placed an order to the value of £59.38 8 June 26.
They messaged a few days later to say there was a delay. I asked for a refund. On 25 June they said they couldn’t fulfil the order. I again asked for a refund. Despite several emails and promises of expediting with their accounts department I have still not had a refund as of 14 July 26.

Do not use this company!!

The order I chose the delivery on 3/7/2026, till now still not arrive , WhatsApp and email them to get refund, no one reply, it is a scam ,Do not order anything from them

Ordered an item on 23rd April and they told me on May 7th after me emailing them they would send me a refund and after 10 emails I still haven’t received it so I have opened a dispute with my bank and they got me my refund.

DO NOT ORDER FROM THESE SCAMMERS!!

Ordered 10 days ago.no word from them since.wont reply to messages.do not use

Bunch of cowboys

Somebody shoud stop them

They take money from people and send rotted food after 10 days

Further to yesterday's Review, I subsequently contacted The Great British Steak & Kidney Company only to be advised that they stopped making the Puddings last year! Yet London Grocery still advertise on the Web that they can Supply Them!