While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, most reviewers were let down by their experience overall. Many customers experienced unexpected recurring charges shortly after trying the online platform. Consumers expressed frustration over subscription fees that continued charging their cards for months without prior notification. Some reviewers were not happy with the website, noting that the phone tracking tool completely failed to provide any functional results at all. Individuals also pointed out that customer support channels and cancellation options were entirely unhelpful, leaving them forced to contact banks to block their cards.

What people talk about most

Payment

Reviewers highlight negative aspects of payment, consistently reporting unexpected monthly subscription... See more

Subscription

Customers consistently note negative experiences with subscriptions, reporting unexpected monthly charges.... See more

Website

Consumers express deep frustration and disappointment with the website, frequently describing it as... See more

Service

Clients share negative opinions on service, describing it as ineffective and not working. Many consumers... See more

Price

Users describe widespread financial dissatisfaction regarding unexpected costs and hidden fees. Consumers... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Lost phone location service, found by googling "find my phone". After agreeing to a charge for the service it never found the phone or did anything at all.. then my cc was charged $9 something and th... See more

Rated 1 out of 5 stars

Location-tool.com is a scam, it actually doesn't do anything. I entered the phone number including the country code of my lost/stolen phone, the location tool didn't find anything, it actually shows a... See more

Rated 1 out of 5 stars

Please avoid this company it's a complete scam service. I'd rate it zero starts if possible. Tried using the service to locate a phone 29 Nov 2025 (and like every other review it didn't work). In... See more

Rated 1 out of 5 stars

Disgusting, avoid this company. I wanted to find my phone via this website, but it didn't help me out at all. Since then, they have taken out 3 payments from my bank account unconsentually. £39.95 on... See more


Company details


Contact info

1.2

Bad

TrustScore 1 out of 5

74 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.2

All reviews

(74)

58 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Fraud

Fraud
I have never signed up for a subscription. Nevertheless, €39.95 is deducted from my account every month.
As I saw, I am not the only one.

25 July 2026
Unprompted review
Rated 1 out of 5 stars

Scam.

Scam.
Keeps taking a payment every month. No actual service.

20 August 2026
Unprompted review
Rated 1 out of 5 stars

If I could do 0 stars I would

If I could do 0 stars I would. After paying 48p to locate a phone. ( which I don't even remember doing ) I have paid £39.95 a month for 9 months without even realising! Absolute scam do not sign up to anything from this company. And apparently I will not get a refund.

17 July 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT USE

DO NOT USE - using this just once sets you up for a £39 a month subscription. It doesn’t even locate the phone.

20 March 2026
Unprompted review
Rated 1 out of 5 stars

This company has taken £39.95 out of my…

This company has taken £39.95 out of my account without my authorisation saying I had a subscription I have checked on all my accounts and cannot find a subscription. I have emailed them several times but have had no reply.

14 June 2026
Unprompted review
Rated 1 out of 5 stars

Total scam

Total scam, and now taking out 10 dollars a month with no easy easy to stop other than soak to bank. Oh and the funds a phone service... Never worked total scammy bastads

6 June 2026
Unprompted review
Rated 1 out of 5 stars

A clever scam company

This is a scam company connected with “find my phone”on google. I found this company which said it was free. Then it asked for a small amount approx 48p which I tried to pay on my credit card. My bank queried this as a scam so I cancelled the payment which did not go through. My bank stopped my credit card and issued a new one which this company found and then took £39.99 as my subscription which I had never agreed. My bank is helping with this and hopefully will refund it. I contacted Loca Tool by email but they said I didn’t have an account so could not help. I had not signed up for an account but they managed to steal £39.99 somehow bypassing the bank’s security. Who do I report this scam to as many people will fall for it. Also why do google allow them to advertise.

3 May 2026
Unprompted review
Rated 1 out of 5 stars

I looked up one phone number beware scam !

I looked up one phone number which they couldn’t find not realising they also set up a subscription at £9.99 a month which unfortunately I didn’t notice until they opted the cost to £39.95 every 2 weeks total scam company who have defrauded me out of £109.87 for absolutely nothing l have now cancelled but also put a stop on my cards to ensure no further payments can be taken
Stay well clear a total scam company

18 May 2026
Unprompted review
Rated 1 out of 5 stars

I would give them zero stars

I would give them zero stars. Fraudulently stole money out of my wife's account snd we never even signed up for or used service ever. After repeatedly arguing with PayPal finally got my money refunded to me

8 May 2026
Unprompted review
Rated 1 out of 5 stars

Scam company don’t use

Never ever use this company I looked at it a few months back trying to locate a family member’s lost phone and somehow ended up clicking on a subscription. I had no idea I had done it until I saw a payment had come out of my account. When I contacted the company to say it was a mistake they said sorry we don’t offer refunds. Please do not use this company it is a complete scam

9 May 2026
Unprompted review
Rated 1 out of 5 stars

absolute joke of a company

absolute joke of a company. absolute scam. do not use. i have requested to cancel my subscription after the first month due to the cost. they have now taken an amount again for some reason this month and the website does not recognise my email address to cancel the subscription a second time.

7 May 2026
Unprompted review
Rated 1 out of 5 stars

I found this after needing a way to…

I found this after needing a way to locate my mums lost phone, it was quite late and we were on holiday in London, I should have read reviews but was in a hurry. Doesn’t work, claims to be about 50p a go which is fine even if it doesn’t work, but then the next day they’ve taken £40 out my bank. Total scam, the place to ‘unsubscribe’ doesn’t work and the customer chat doesn’t work. Will be going to my bank to dispute.

2 May 2026
Unprompted review
Rated 1 out of 5 stars

CON ARTISTS

I used this tool to try and find my husbands phone in Jan and was charged £0.48 and they did nothing. Today I find out from my Bank that they took £9.99 in March and then £39.93 today. Happily my bank have blocked them and starting a dispute to get my money back..SO DONT USE THEM AND IF YOU DO CONTACT YOU CARD PROVIDER ASAP..

10 April 2026
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look