Banner for LOBERON

LOBERON Reviews 

11,893
•
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We ordered two side tables and are very pleased with the quality of the furniture. The products were extremely well packaged, every area was well protected with robust, good quality packing material.... See more

Rated 1 out of 5 stars

I’ve spent over €5000 with you in the last week buying furniture for my new home and it took over two hours to try to make my purchase with two different representatives. I needed Furniture delivered... See more

Company replied

Rated 3 out of 5 stars

The quality and style of the furniture is excellent but the ordering/delivery process not so good - especially on larger items. I had to wait 7 months for a bed frame and 6 months for a sofa. So the d... See more

Company replied

Rated 5 out of 5 stars

Loberon has an enchanting range of home and garden products. They respond promptly to any queries and your order arrives beautifully packaged in eco-responsible material. The articles I've bought are... See more

Company details

  1. Decoration and Interior Design Store
  2. also in
  3. Furniture Store
  4. Garden Furniture Shop
  5. Living Room Furniture Store

About LOBERON

Written by the company

LOBERON – L’art de vivre avec caractère, charme et élégance

LOBERON est bien plus qu’une simple marque de décoration : c’est une véritable philosophie de vie. Depuis 2012, LOBERON imagine un univers unique où l’élégance intemporelle rencontre l’authenticité, et où chaque détail contribue à créer des intérieurs inspirants, chaleureux et pleins de personnalité. Les collections s’adressent à toutes celles et ceux qui rêvent d’un chez-soi raffiné, accueillant et à leur image.

Le style LOBERON se distingue par un subtil mélange d’influences : le charme des maisons de campagne, l’esprit vintage, des touches industrielles et une certaine douceur méditerranéenne. Loin des tendances éphémères, LOBERON défend une esthétique durable et sincère. Les meubles en bois massif, les textiles naturels, les objets décoratifs patinés ou façonnés à la main incarnent une élégance discrète, mais toujours marquante. Chaque création évoque une histoire, un lieu, une émotion – et invite à ralentir, à profiter du moment présent.

Au cœur de l’univers LOBERON se trouve une attention particulière portée aux matériaux nobles, à la qualité des finitions et à l’harmonie des formes. Loin de la production de masse, la marque propose des pièces uniques, pensées pour embellir le quotidien et traverser les années avec style. Les objets ne sont pas seulement décoratifs, ils font partie d’un tout : ils construisent une ambiance, expriment une identité, et rendent chaque intérieur unique.

LOBERON invite à réinventer l’espace de vie comme un refuge personnel, une source d’inspiration et de bien-être. Que ce soit pour un salon convivial, une chambre apaisante ou une terrasse pleine de charme, chaque collection est conçue pour créer des atmosphères authentiques, chaleureuses et élégantes. Avec un sens aigu du détail, un goût affirmé pour les belles choses et une passion pour l’art de vivre, LOBERON touche le cœur de ceux qui aiment habiter leur intérieur avec émotion et caractère.


Contact info

15 € en cadeau ! 📩

Abonnez-vous à notre newsletter et recevez votre code promo.

4.0

Great

TrustScore 4 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(11,893)

4,216 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I have to wait 4 months for so e items…

I have to wait 4 months for so e items ,although it was available in Web shop

26 October 2026
LOBERON logo

Reply from LOBERON

Bonjour Monsieur,

Merci pour vos mots.

Nous sommes navrés de constater que votre commande est sujette à un retard de livraison

Malheureusement nous rencontrons actuellement des difficultés d'acheminement et lorsqu'un article est très demandé, celui-ci doit être relancé en production, ce qui entraîne un décalage dans la livraison.
Toutes nos équipes sont actuellement mobilisées pour améliorer nos services de livraison. Il s'agit de notre priorité.

Le lot de 2 vases manquant sera de nouveau disponible début avril.

Vous recevrez une confirmation d'envoi par mail quand l'article sera expédié.

Si vous souhaitez patienter, vous pouvez contacter notre service clients pour recevoir un geste commercial pour l'attente.

Nous restons à votre disposition sur service@loberon.fr pour toute demande supplémentaire.

Bien cordialement,
Camille du Service Clients LOBERON

Rated 1 out of 5 stars

I’ve spent over €5000 with you in the…

I’ve spent over €5000 with you in the last week buying furniture for my new home and it took over two hours to try to make my purchase with two different representatives. I needed Furniture delivered to a different address and could not do so by Internet. Neither agent could complete the transaction. I did it myself online and will just have it delivered elsewhere. The last delivery was a fiasco. The driver got lost and demanded that I apologize to him for getting lost. He screamed in the street for over 15 minutes. The entire process working with your folks and your third-party vendors has been an absolute nightmare. While I like your products, I will not be making any future purchases with your company. It is not worth all the pain and aggravation one has to go through.

7 October 2026
LOBERON logo

Reply from LOBERON

Bonjour Madame,

Merci pour vos mots.

Nous sommes désolés de constater votre mécontentement et nous comprenons que vous soyez déçu de votre expérience avec LOBERON.

Nous sommes navrés que cette expérience vous dissuade de repasser commande dans notre boutique en ligne.

Nous espérons que vous ne resterez pas sur cette impression et que vous nous rendrez de nouveau visite en ligne.

Nous restons à votre disposition.

Bien cordialement,
Camille du Service Clients LOBERON

Rated 3 out of 5 stars

The quality and style of the furniture…

The quality and style of the furniture is excellent but the ordering/delivery process not so good - especially on larger items. I had to wait 7 months for a bed frame and 6 months for a sofa. So the dates they state on the website are not accurate. And if customer services can’t get through on your mobile number they don’t follow up with email. It was only because I wrote a poor review and emailed them many times that I eventually got my bed and sofa - and they’d been sitting in a depot until I chased the order up!! Why they couldn’t have emailed me to request I contact them to arrange delivery I’ve no idea.

17 September 2026
LOBERON logo

Reply from LOBERON

Bonjour Madame,

Merci pour vos mots.

Nous sommes désolés de constater votre mécontentement.

Normalement le transporteur contacte le client aussi par mail s'il ne peut pas le joigner par téléphone.

Nous espérons que vous ne resterez pas sur cette première impression et que vous nous rendrez de nouveau visite en ligne.

Nous restons à votre disposition.

Bien cordialement,
Camille du Service Clients LOBERON

Rated 5 out of 5 stars

Beautiful product

Beautiful product , exactly as described online. Fast delivery and great communication from Loberon. I will definitely buy from them again

17 September 2026
Rated 1 out of 5 stars

Don't expect your order to arrive

After receiving part of my order in July 2026 the remaining item was never received. I am now no longer at the property and they are refusing to send me a refund, just keep saying the delivery company are trying to deliver.
Terrible service, I used to love the items that Loberon sold but will now never order from them again.
All well and good to write a reply asking for my order number, I have emailed this at least 8 times. The number you give also doesn’t answer!

16 September 2026
Unprompted review
LOBERON logo

Reply from LOBERON

Dear Customer,

Thank you for your review and we sincerely apologise for the experience you have had. We fully understand your frustration and are sorry to hear that this situation has affected your trust in LOBERON.
In order to look into your case and find a solution as quickly as possible, could you please share your order number with us? You can contact us directly at service@loberon.fr or by phone at +33 3 55 44 63 33.We hope to resolve this matter for you without further delay.

Kind Regards,
The LOBERON Team

Rated 1 out of 5 stars

DO NOT TRUST LOBERON

DO NOT TRUST LOBERON — AVOID AT ALL COSTS.

This is, without question, the worst customer experience I have ever had with a company.

LOBERON’s business practices and customer service are absolutely appalling. Their responses are fundamentally incoherent and contradictory, their representatives are rude, they have hung up the phone on us, and there appears to be zero genuine interest in taking accountability or reaching a fair and reasonable resolution when something goes wrong.

We purchased an expensive piece of furniture that LOBERON’s own delivery partner was repeatedly unable to deliver. When we finally received it through an alternative delivery arrangement, it arrived severely damaged and completely unusable. Instead of taking responsibility, LOBERON has subjected us to an exhausting cycle of deflection, contradictory explanations, and refusal to properly resolve the situation.

Even their CEO’s advertised service promise for escalated complaints to be handled more “personally” is, in our experience, meaningless. The email address provided simply routes you back to the same general customer service operation, where nobody seems empowered—or willing—to actually solve the problem.

After our experience, I simply do not trust this company. We have repeatedly been told things that were later contradicted or denied, leaving us feeling completely misled and cheated as customers.

Beautiful website, and some lovely pieces in theory, but the service, accountability, and integrity behind them simply do not match. It is a tremendous disservice to what could otherwise be a beautiful brand. Unfortunately, when anything goes wrong, our experience has been that LOBERON becomes an absolutely terrible company to deal with.

Avoid LOBERON at all costs. I would never purchase from them again—and I strongly suggest you don’t either.

8 September 2026
Unprompted review
LOBERON logo

Reply from LOBERON

Bonjour Madame,

Merci pour vos mots.

Nous sommes désolés de constater votre mécontentement et nous comprenons que vous soyez déçu de votre expérience avec LOBERON.

Nous vous encourageons à contacter notre service clients pour nous faire part de vos remarques au sujet de votre commande.
Vous pouvez nous envoyer un mail à l'adresse suivante service@loberon.fr avec votre numéro de commande.

Nous sommes navrés que cette première expérience vous dissuade de repasser commande dans notre boutique en ligne.

Nous espérons que vous ne resterez pas sur cette première impression et que vous nous rendrez de nouveau visite en ligne.

Nous restons à votre disposition.

Bien cordialement,
Camille du Service Clients LOBERON

Rated 1 out of 5 stars

3058€ order. No delivery. No accountability.

I placed an order for €3058 on 26 May 2026, with an advertised delivery time of 4–5 weeks. After over two months, numerous emails and a formal letter of demand, my furniture still had not arrived.

I was then promised delivery on 7 August and stayed home all day waiting. The delivery never came.

Although I have now received my refund, the whole experience caused enormous stress, inconvenience and lost rental income, as I was unable to properly use my home or have guests.

I emailed Loberon 10 August to express my disappointment and explain the impact this situation caused, requesting a goodwill gesture of acknowledgment, yet received absolutely no response.

Very disappointing handling of a 3058€ order and worse, a complete lack of accountability. I would never recommend Loberon based on my experience.

13 August 2026
Unprompted review
LOBERON logo

Reply from LOBERON

Bonjour Madame,

Merci pour vos mots.

Nous sommes désolés de constater votre mécontentement.

Nous espérons que vous ne resterez pas sur cette première impression et que vous nous rendrez de nouveau visite en ligne.

Nous restons à votre disposition.

Bien cordialement,
Camille du Service Clients LOBERON

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look