Avoid this company like the plague. Sold me a cheap, Chinese made, piece of garbage generator (gentrax open frame 3.5kw). It basically blew up under normal use and getting a refund from this company... See more
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My first encounters weren't impressive at all. Later ones were much better and Outbax somehow become more "people/client" friendly. (If I can put it that way). Yes, I find I am more confident/happy to... See more
Company replied
The end to end process from purchase to deliver was very fluid and transparent with Outbax via their online portal. Value for money product and can’t wait to start the new 3.5KW Gentrax Inverter Gasol... See more
Company replied
Super quick delivery with tracking was great. No surprises. Pricing was comparable to other online stores and way under local store prices. Very well packaged ensured that even with the rough treatmen... See more
Company replied
Company details
Written by the company
We provide your camping and outdoor needs at consistently low prices, without compromising quality.
Contact info
Sydney, Australia
- 02 888 10 333
- support@outbax.com.au
- outbax.com.au
3.6
Average
419 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Avoid this company like the plague
Avoid this company like the plague. Sold me a cheap, Chinese made, piece of garbage generator (gentrax open frame 3.5kw). It basically blew up under normal use and getting a refund from this company was the most painful customer service experience I have ever had. 20 emails, they fought over and over again to not provide a refund which they eventually were forced to becsuse they are bound to provide one by Australian consumer law.
Do not trust this company!!!
18 May 2026
Unprompted review
Poor delivery lead time
Purchased a generator from Outbox, the website says "shipped next day" but the delivery from Hunter Express (their delivery partner) has taken 15 days since I purchased, with no sign of the delivery. Hunter Express are impossible to get hold of, and all Outbox can say is, "We take note of your opinion regarding the courier service. Let the courier complete the delivery." Hardly helpful. Now I'm left waiting, terrible service and I wont be punching anything again from Outbox
6 February 2026
Unprompted review
i would have nothing to do with this company
i would have nothing to do with this company ,i had two of their products both not worth the price ,i got ripped off ,and they would not fix them when sent back ,stay away there will be tears
8 December 2024
Unprompted review
Purchased a gen-set
Purchased a gen-set, ran twice for a total of around 10 hours or less, now will not start. have just spent the day following requirements, clean this, clean that, new spark plug, change fuel, check oil, send a video. The thing is new and will not start, now they want me to pay to send it back to them....
8 August 2025
Unprompted review
I have recently purchased a Gentrax 3500
I have recently purchased a Gentrax 3500 Inverter Generator from OUTBAX and my experience was nothing short of spectacular. This is after a very bad experience purchasing the same unit from another retailer and it arrived damaged after it had fallen from a height. Outbax kept me well informed with the progress of the delivery, considering that I bought in the Christmas period, it arrived in perfect order in 4 working days. I couldn't be happier. I wish I could attach a photo here of the Outbax delivery and the delivery from the other retailer, (that took 16 days to deliver), because the delivery from OUTBAX took place before the other one was picked up.
21 December 2024
Unprompted review
Good company to deal with but dont buy…
Good company to deal with but dont buy their flexible solar panels. I have to replace mine with glass ones after only 18 months. They perish in the sun.
12 May 2024
Unprompted review
Reply from Outbax
Thank you for your feedback, Martin. We appreciate your input and will take it into consideration for future product improvements.
Fast delivery with good tracking…
Fast delivery with good tracking provided. Looking forward to testing out my new VOLTX 200w solar blanket
1 May 2024
Unprompted review
Reply from Outbax
Grateful for the review, Lloyd. We hope to see you again.
Pathetic Product Quality & Reliability
This company is horrendous to deal with incompetent salesperson encourage customers to undertake mechanical electrical or technical repairs they do not have a service department and very limited spare parts. You just go around in circles dealing with them. The Gentrax 3.5kw digital inverter Generator has very poor quality mechanical components and a useless main circuit board that you just can’t rely on. This products retails for $1200 and is nothing but junk. They will attempt everything to have the consumer repair their warranty claims on their behalf. They are an accident waiting to happen.
5 February 2024
Unprompted review
Reply from Outbax
Hi Rob, thank you for reaching out to us. We are truly sorry about the missed opportunities our Team can make right. We sent you a DM to know more about the order details so we can evaluate further and ensure that the resolution will be in your favor. Thank you.
Reply from Outbax
Thank you for the wonderful review and for taking the time to share your feedback with Outbax.
Processing of my order was very fast…
Processing of my order was very fast expecially at this busy time of year.
20 December 2023
Reply from Outbax
Thank you for the 5-stars, Vicki! Hope to see you again soon!
Your company was excellent in supplying…
Your company was excellent in supplying the goods however we have only received the item being delivered by Australia Post and not the one sent via Couriers Please. Unfortunately I have had no luck in trying to be able to track my parcel being delivered by Couriers Please.
19 December 2023
Reply from Outbax
Thank you for sharing your delivery concern with us, Lynn, concerning CouriersPlease. We will forward them to the courier for reference. CouriersPlease tracking website showed the package was delivered on 20/12. Let me know how we can further help. Cheers!
Excellent products and the customer service
Excellent products and the customer service support was excellent. They answered my question promptly and followed up to make sure everything was OK. I am already recommending them to all my family and friends
12 December 2023
Reply from Outbax
Hi Sue! Thank you again for taking the time to share your experience with us. We're grateful for customers like you.
fast delivery great prices
11 December 2023
Reply from Outbax
Thank you MICHELE! We really appreciate you taking the time to share your feedback.
Awesome service and fast delivery
Awesome service and fast delivery. The christmas lights were exactly what I was hoping for and look awesome
7 December 2023
Unprompted review
Reply from Outbax
Thanks so much for your review Rachel!
Awesome price, quality product
Awesome price, fast reliable delivery with progress updates.
Quality product
2 December 2023
Reply from Outbax
Thanks for taking the time to review Tim!
Good product- silly packaging
The lights work well, and the tracking information was good. However, the parcel didn’t come wrapped- it was just the box of lights with a sticker on it containing our details. It arrived bashed up and open; luckily the lights were not damaged
25 November 2023
Unprompted review
Reply from Outbax
Thank you for sharing your review with us, customer. Apologies for your delivery experience. We will communicate with our partner couriers and warehouse to ensure proper packaging, care, and handling are implemented, moving forward. Stay Safe.
great service quick delivery would…
great service quick delivery would definately use again
23 November 2023
Reply from Outbax
Thank you for the wonderful review and for taking the time to share your feedback with Outbax.
The excellent product and fast delivery
23 November 2023
Reply from Outbax
Thank you for the 5-stars, Debbie! Hope to see you again soon!
Reply from Outbax
Hi Daniel! Thank you again for taking the time to share your experience with us. We're grateful for customers like you.
Great service.
The service was great, courier was very efficient & battery operating very well.
22 November 2023
Reply from Outbax
Thank you Doug! We really appreciate you taking the time to share your feedback.
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