Just Packs Reviews 

665
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention the extremely fast shipping times, safe packaging, and the exceptionally broad selection of available products that make shopping very enjoyable. Consumers are also very happy with the remarkably smooth ordering process and the consistent communication provided at every single step of the whole transaction. However, some customers also noted minor inconveniences regarding external delivery pickup locations or occasional payment processing delays experienced through their banking institutions. A few people additionally experienced occasional frustrations with the updated ordering steps or missing automated confirmation messages during transactions.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, highlighting consistently fast shipping and... See more

Order

Consumers find order satisfaction to be high, praising the very easy ordering and payment process alongside... See more

Product

Customers consistently note positive experiences with product, highlighting excellent items and nice variety.... See more

Service

People report positive experiences with service, highlighting great communication and quick delivery times.... See more

Staff

Clients share positive opinions on staff, consistently praising the entire team for their great work.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic communication! Was a bit skeptic when buying for the first time, but package arrived good and finally I can enjoy my Abora Pearl Terea in NL. Will definitely buy again! 10/10. Package arri... See more

Rated 5 out of 5 stars

Order to the Netherlands, received before the estimated delivery date even. It was sent with DPD, their pickup locations aren't too convenient, but could pickup eventually. Cheaper than buying from lo... See more

Rated 5 out of 5 stars

Company was really helpful with acquisition procedures,thanks to their help everything was going smooth. Delivery was done in a very good condition, order was respected entirely without any mistake. I... See more

Rated 5 out of 5 stars

Hi everyone, this is my first time ordering from this store. Everything went great, the seller is very communicative, everything is clear and accessible. The delivery is very fast, I'm happy. Thank yo... See more


Company details

  1. Tobacco Shop
  2. Tobacco Exporter
  3. Tobacco Supplier

Written by the company

Tobacco Sticks TEREA, LEVIA, DELIA for iQOS, NEO, VEO, RIVO, VIRTO for glo. Shop Europe. Buy online.


Contact info

4.9

Excellent

TrustScore 5 out of 5

665 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(665)

84 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super easy to order

Super easy to order! Very fast shipping and shipping and excellent items. From now on I will order my terea sticks from their site :)

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Everything was perfekt

Everything was perfekt. The corresponding with email at every step since I ordered. The package came very quickly. I just can recommend everyone to order on this site.

2 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service,ordering and payment…

Excellent service,ordering and payment are super easy, and communication is great.
I’ve been a regular customer for a while now, and honestly, I’m extremely satisfied. I recommend it 100%.
Great job by the whole team 👌🌟🌟🌟🌟🌟

31 July 2026
Unprompted review
Rated 5 out of 5 stars

We have been repeat customers for a…

We have been repeat customers for a number of years now and there's a reason for that. Deliverance is always punctual, no orders have gotten lost and the communication via e-mail is working smoothly. Can recommend this company!

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Just perfect

Just perfect - quick communication and processing, sticks are delivered via DPD as promised. Will order again, I already did several times.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Very personal

Very personal, shipping is very quick and good prices. If you pay through bank transfer, it might take a little time.

22 June 2026
Unprompted review
Rated 1 out of 5 stars

Used to be great

I used to love ordering from Justpacks—the team is always super friendly, and the quality used to be consistently good. Unfortunately, the current ordering and payment process has become completely ridiculous and frustrating.

Every single time you place an order, you are forced to send money to a completely different individual. My online banking is now cluttered with a random assortment of individual Polish bank accounts. When I asked about this previously, they managed to provide a direct payment link, but for some reason, they randomly stopped offering that option to me—even though they still provide it to a friend of mine who orders from them.

To make matters worse, their basic communication has completely broken down. When I place an order now, I don't even receive a basic automated confirmation email to let me know the order went through or to provide the necessary payment details.

It is a shame to see a once-great service become this unreliable and tedious to deal with.

7 June 2026
Unprompted review
Rated 5 out of 5 stars

Sticks for IQOS Iluma

I ordered sticks for IQOS for the first time on this site. The team communicates well and answers all questions quickly. Delivery was fast, despite the delay in payment from my bank, they provided all the information to resolve the issue.
Satisfied with this service

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Simply brilliant

Simply brilliant. Super easy to order, and you always get updates on the payment and the status of your order. I can only recommend it — I’ll definitely be ordering again!

11 February 2026
Unprompted review

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