IKEA Reviews 

Be really careful of ordering a kitchen from IKEA in Portugal . So far our experience has been been totally unsatisfactory. The sales experience was as expected and they make a big play on saying they would send a technician around to check our measurements. Which they did and the technician agreed with our measurements and drew up a detailed plan.

This is where things went wrong. First of all the first delivery date was cancelled so the installation date was cancelled for 2 weeks away. Then when the installer came he didn’t follow the plan so put the kitchen in the wrong place on the wall. Then he informed me that he couldn’t complete as they hadn’t delivered the correct amount of boxes. A new date was arranged I altered all my appointments but then they pleaded with us to have a new date. So we agreed at cost to me. They didn’t turn up and couldn’t b3 bothered to inform us. They are now telling me that it will be over a month for the next installation date. For anyone thinking of purchasing a kitchen then please realise that after service is poor .

Worst service and customer service ever experienced. I purchased a kitchen from Ikea and despite paying them to take measurements they provided item that did not fit and damaged items. Mistakes can happen but I have now spent the better part of 1 month trying to resolve. I have been lied to, made false promises and patronised. I have spoken to 7 different people after holding from on average 40-60minutes. The last representative Teresa terminated the call when I asked her for a minute to check something. The kitchen planner Patrick (who took over from the original kitchen planner who couldn’t be bothered to return my calls) whom was happy to help when he was getting commission has also washed his hands of help despite me being told further planning was required to adjust for unit which does not fit. They have refused to provide me with details of where I can complain today despite someone previously advising that ikea would contact me following completion of kitchen which is expected probably sometime in 2040 at this rate. I have been advised that I need to call them when kitchen completed to be provided with an address to send my complaint with a timeline of events….you actually could not make this up…

UPDATE: We eventually got this sorted, after IKEA (Eventually!) called back to tell us they had first given us the number for the wrong manufacturer. The serial number that they needed was not on the oven as they said it should be, but we managed to find it elsewhere and have a repair man visit.

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we bought a whole kitchen from Ikea Pisa 2 years ago. The oven just stopped working. It should have a 5 year guarantee. Ikea says to contact the manufacturer directly to arrange a repair, but the manufacturer wants a 9-digit code that is not on the bill/receipt or the oven door where it should be, so they will not come, even though we tell them the Ikea product number and name (40368765 MATÄLSKARE for term IKEA 300 inox).

Ikea meanwhile, have the order number (1433713177) on their account records of the purchase, including their product number and name - but they cannot or will not give us the number that the manufacturer wants. And they won't arrange the repair for us.

In any case - we bought the oven from Ikea not direct from the manufacturer! - it should be IKEA arranging for the repair, or replacement - we should not have to contact the manufacturer ourselves! Moral of the story: DO NOT BUY FROM IKEA - they avoid customer service responsibility!

We will now investigate LEGAL ACTION against IKEA for their avoidance of their consumer responsibilities...

Bought the new storklinta drawers for my sister in law, we have malm and omg the new design is so much easier to put together, no fiddly screws just click and slot in, very happy
We went to the Warrington store but they were so busy could have done with more staff on the tills 😢

Thanks ikea for resolving my issue, great service.

I went to the store today to return two items, but unfortunately, the customer service experience was quite disappointing. The staff members seemed uninterested, unwelcoming, and lacked basic courtesy. A little more politeness and helpfulness would make a big difference. I hope the management can look into staff training regarding customer service.

I am extremely disappointed by the way IKEA has handled my case.

I placed a large IKEA order of approximately €3,400, which was delivered in two separate shipments. The first shipment alone contained 47 packages. When the delivery arrived, I counted a very large number of cartons and small packages and signed the digital delivery document, believing that the delivery was complete.

One week later, when the IKEA assembly team came to assemble my furniture, we discovered that two large wardrobe doors were completely missing. These are not small screws, fittings or insignificant pieces that could easily be overlooked — they are two large and essential parts of the wardrobe, with a value of approximately €260.

I immediately contacted IKEA Customer Service to report the issue.

What shocked me was the response: because I had signed the delivery document, IKEA told me that I should apparently go to the police and file a complaint in order to deal with the missing items.

Seriously?

The delivery was made by a transporter working for IKEA, and I am now being asked, as the paying customer, to deal with the consequences of a missing part of an IKEA delivery by going to the police.

I find this completely unreasonable.

I paid IKEA approximately €3,400 for my furniture. I expected IKEA to investigate the delivery with its own logistics partner, TRUSK, verify what was actually loaded and delivered, and find a solution for the missing wardrobe doors.

I understand that I signed the delivery document. However, when someone receives 47 packages, it is completely unrealistic to expect a customer to open every carton and identify every individual component at the moment of delivery — especially when the missing items are internal components of a larger furniture order and their absence only becomes obvious when the furniture is assembled.

What is most disappointing is not only that the doors are missing, but that IKEA’s Customer Service has made me feel as though I am responsible for proving that the transporter failed to deliver something that I paid IKEA for.

This is not the level of customer service I expected from IKEA.

I am asking IKEA to take responsibility, investigate this with its logistics partner, and provide the missing wardrobe doors or an appropriate solution.

After spending €3,400 with IKEA, I expected much better customer service.

Absolute chaos and incompetent customer support! IKEA cancelled my order against my will due to an internal system glitch. I spent two weeks waiting for my wardrobe because the drivers "couldn't see the instructions" to leave it on the ground floor. Then, the transport team offered me a new delivery date and a €40 compensation. I replied immediately and ACCEPTED the dates. Instead of scheduling the delivery, IKEA completely ignored my confirmation, automatically cancelled my order today, and told me to "just re-order it yourself." On top of that, they are threatening to deduct money from my refund for parts that were NEVER delivered to me. This is illegal and an absolute scam. Fix your system and give me my wardrobe!Nederland, Tiel

​I booked a return and selected "assembled" on the website, as it was explicitly listed as an option. When the drivers arrived, they flat-out refused to collect it.
​I called customer service, only to be told items must be dismantled, and the agent immediately tried to upsell me a TaskRabbit service to take it apart. I re-booked the collection online—again selecting the assembled option—and was reassured it was good to go. After waiting in for 12 hours, no one showed up.
​Customer service then admitted the previous advisor had booked it incorrectly and IKEA had cancelled it on their end, despite me holding email confirmation for the slot.
​The advisor re-booked it again. On collection day, I contacted customer service twice to double-check everything was on track. Both agents confirmed it was. Once again, nobody showed up.
​It seems IKEA is spending more money on AI gimmicks than on functional booking systems that actually work. To cap it all off, when I asked to speak to a customer service manager, they refused to get on the phone and left a junior representative to take the heat for their completely broken operation. Absolute shambles.

Really liked IKEA for simple home decor. I've picked up a few things for my living room and storage over time, and they've held up well. Nothing too fancy , but the designs are nice and they make the home feel a little more put together.

IKEA used to have reliable customer care, but the standard of service has gone severely downhill. My recent experience showed a complete lack of basic competence, customer care, and accountability.

After redeeming my IKEA Family points for a £15 large delivery voucher, an error on their website prevented the discount from applying at checkout. Needing to complete the order, I contacted support expecting a simple fix. Instead, I was bounced between live chat and phone teams, culminating in an appalling phone call where the agent was overtly dismissive and actually threatened to hang up on me when I asked for the issue to be escalated.

Believing this was an isolated incident with one rogue agent, I escalated a formal complaint to executive management regarding both the website glitch and the hostile treatment I received. The response I received back was an insulting, generic copy-paste template that completely ignored the complaint about the agent’s conduct and simply stated that points are "the customer's responsibility."

They did not even bother to read the complaint or review the call recording.

When a company's website glitches, their loyalty rewards fail, their frontline staff threaten customers on the phone, and their escalation team hides behind boilerplate non-answers, you know customer service has completely collapsed. Treat your loyalty points as worthless and expect zero support if anything goes wrong with an order.

Went to IKEA today to get a price on a new bathroom fully fitted. I had a diagram drawn with measurements. The lady that I asked for help told me they need everything in mm and she also needs heights of cupboards. She didn’t even give me a chance to say the cupboards need to reach the ceiling, felt a racially discriminatory process and rude. I was made to feel uncomfortable at the Wednesbury branch.

I would love to write a review for every individual when I get great customer care from a brand. Yesterday at IKEA (Wembley) a young man by the name Kweku came to my rescue in the warehouse section when I was having difficulty despite being very busy himself at the time. There was another unsung hero that is always ready to offer her great support and customer care is Rebecca at the checkouts. She has this infectious smile that never fails to cheer up this wary traveller that is usually stressed out by the time I reached the checkout. For me they would be joint employees of the month.

They became extremely worse, not a recommended company. They make you buy the assembly, make you pay for it and then try to outsource it to some platforms like taskrabbit. None showed up, none picked up the task and none built anything. Getting a refund for something you paid and was never provided takes hours waiting calls at customer service.

Ikea was a symbol of key in hands furnitures. Now is a nightmare of waiting, sold services they are uncapable to provide and hours at customer service to get nothing solved.

Take care because they changed dramatically for the worse in the past few years and you will always encounter problems and disservice as they cut on everything they were good at.

Total disaster.

Really disappointing customer service from IKEA.

I ordered a garden table and chairs presented as a set and took a day off to collect them. On collection, I discovered IKEA had cancelled the chairs because they were out of stock, leaving me with a table and no chairs. I had not received adequate notice before making the journey.

IKEA then explained that although sold as a set, it is actually a "combination product", so individual items can be cancelled separately. That distinction might work for IKEA's systems, but it certainly doesn't work for the customer who believes they have bought a complete set.

The chairs subsequently showed as back in stock, but IKEA would not deliver them separately. Incredibly, they offered to collect the table from my home free of charge and refund it, but couldn't arrange delivery of the two missing chairs to complete my original purchase.

After more than an hour and a half on live chat, multiple transfers and repeatedly asking for a manager, I was eventually offered a £10 e-voucher. I still couldn't speak to a manager and was told to contact IKEA again later or call instead.

The individual advisers were polite, but the system gave them seemingly no ability to actually resolve the problem.

Over 90 minutes, a wasted day off, a table with no chairs, no meaningful resolution and a £10 voucher which, to date, I haven't even received.

I expected considerably better from IKEA.

this is bad - the delivery never arrived - dpd - i have had email reminders every wretched day and then the day arrives - no delivery - nothing from DPD and when I go to the website absolutely no customer service area that I can complain to - just another wretched and pointless survey. Dear God how the mighty IKEA has fallen - just pointless pages that send you in a pointless loop - not one of those pages deal with non delivery - no real service

Ordered wardrobes the man who put order on for me told me delivery driver would put in bedroom his just turned up refused to take parts of it upstairs , he turned up on his own so my husband had to help him carry it , I phoned customer service only to be spoke to like an̈ idiot I will definitely be taking it further , no more ikea for me

Was with somebody who went to return something did not have the receipt, but it was never unwrapped. It was worth over $100 without the receipt we were offered two dollars in a store credit. it was a young kid. He clearly knew it was wrong. I should've gotten his Manager having to walk through the entire place just to get out is an awful thing. I personally will do everything possible never to go back. What a ridiculous policy
I know that my friend will be calling Customer Service on this and hopefully getting it resolved