Our order for a range cooker was efficiently dealt with and we were kept well informed concerning expected delivery and how to deal with any problems should they arise on delivery.
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Easy to find the appliance that I needed. Ordering was simple. Delivery time was a bit longer than I had expected (by a few days). Delivery of the appliance was smooth; delivery personnel arrived... See more
Company replied
Perfect on time delivery, the men were very professional and friendly and my frigo was securely placed exactly where I wanted it to be. 100% satisfied!
Company replied
The order was placed on May 30 and delivered on June 22, following a three-week delay caused by Icoza using the wrong phone number to contact us. Consequently, the delivery took place while we were... See more
Company details
About Icoza.fr
Written by the company
Icoza.fr est le site dédié à l'équipement de votre maison.
Basé en Loire-Atlantique, icoza.fr et ses équipes vous proposent un catalogue pour équiper toutes les pièces de votre maison.
Nos espaces :
- Gros électroménager
- Image - Son - Photo
- Autour de la Cuisine
- Informatique
- ... Et encore plus sur icoza.fr
Icoza.fr vous propose une large gamme de plus de 900 marques dont les plus grandes qui équipent déjà votre logement.
Sur certains de nos produits, nous vous proposons trois options de livraisons:
- Livraison Standard, au pied du camion
- Livraison Premium, dans la pièce de votre choix, avec déballage
- Livraison avec mise en service, dans la pièce de votre choix
Nous nous efforçons de confier votre commande aux sociétés de livraisons partenaire en moins de 1 jour ouvré.
A bientôt sur icoza.fr
Contact info
France
- icoza.fr
3.9
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Range cooker order
Our order for a range cooker was efficiently dealt with and we were kept well informed concerning expected delivery and how to deal with any problems should they arise on delivery.
10 August 2026
Unprompted review
0 étoiles si c'était possible.
The order was placed on May 30 and delivered on June 22, following a three-week delay caused by Icoza using the wrong phone number to contact us. Consequently, the delivery took place while we were out, and the item was received by our carpenter.
When we opened the package for installation, the €799 Bosch dishwasher was severely damaged. Icoza does not dispute that the appliance is damaged; however, they refuse any refund or exchange solely on procedural grounds—specifically, the failure to note reservations upon delivery and the time taken to report the issue. Yet, the delivery alert SMS had been sent to the wrong number.
After Icoza refused the claim, Darty also closed our case. We were forced to refer the matter to the FEVAD consumer mediator and the DGCCRF.
A retailer that acknowledges the damage but refuses to address it is not a trustworthy retailer.
19 June 2026
Unprompted review
Bought a washing machine on Amazon
Bought a washing machine on Amazon. Delivery promised between May 11 and 15. Today, May 20th, still no precise delivery date. And when I ask for a refund, Icoza claims that they are still not late with the delivery and that they will apply 96€ of return fees despite the Amazon terms and conditions that clearly define a delivery deadline and a refund policy. Now, I will start fighting for a 100% refund as Icoza is unable to deliver a machine ordered on May 4th... Total bad faith and very poor customer service
20 May 2026
Unprompted review
Reply from Icoza.fr
Hello,
We are sorry to read about your experience and understand your frustration regarding the delay in receiving your washing machine.
However, after reviewing our records, we have not received your order number, which unfortunately prevents us from locating and reviewing your file in detail.
In order to investigate the situation, verify the delivery status, and understand the information that was communicated to you regarding the cancellation request, we kindly invite you to send us your order number.
Once we receive it, we will be able to review your case thoroughly and provide you with a clear explanation regarding the delivery status and any actions taken on your order.
We look forward to hearing from you.
Kind regards,
Customer Service
Poor communication
Ordered a Bosch extractor fan - many pieces missing, takes days to respond. Stupid demands like photographs of bar codes. Have asked for money back. Bought via Darty, will not use them again either.
13 April 2026
Unprompted review
Reply from Icoza.fr
Hello,
We are sorry to hear about the issues encountered with your Bosch extractor fan and the frustration caused by the handling of your request.
The documents and photos requested by our support team, including barcode references, are part of the verification process required to identify the product batch and process claims with the manufacturer or supplier. We understand, however, that these requests may have seemed excessive in your situation.
We also regret that the response times did not meet your expectations. Your feedback has been noted and will be shared internally in order to improve the handling of similar cases.
L’équipe ICOZA
Great experience with Icoza!
Easy to find the appliance that I needed. Ordering was simple. Delivery time was a bit longer than I had expected (by a few days). Delivery of the appliance was smooth; delivery personnel arrived as scheduled and treated my purchase with care. Thank you!
26 November 2025
Reply from Icoza.fr
Hello,
Thank you for your feedback! We are glad you found the appliance easily and that the ordering process was simple. We appreciate your patience with the delivery timing and are happy to hear that the delivery went smoothly and that our team handled your purchase with care.
The Icoza Team
ICOZA = SCAMMERS. Worst company I’ve ever dealt with.
These people are thieves, plain and simple. After just one missed delivery (I was not home), they tried to extort 25 euros from me for a second attempt — even though that fee is supposed to apply only after the second absence. When I refused to pay their ridiculous scam fee, they threatened to charge me 96 euros if I declined the product altogether. Completely insane.
The purchase was made through Darty’s marketplace, Darty did absolutely nothing either. I called over 12 times — never a real human on the phone, no proper customer service, only robotic automatic replies. Total clowns.
ICOZA is an incompetent, dishonest, money-grabbing company that treats customers like trash. Avoid them, they should not be allowed to operate.
15 October 2025
Unprompted review
Reply from Icoza.fr
Hello,
We are sorry for the frustration you experienced. Our delivery fees are set according to our terms and conditions, and any contestation of delivery or additional fees is handled according to the law. We always aim to resolve issues quickly when customers contact our service team with their order number.
We invite you to reach out directly to our customer service so we can review your case and provide a solution.
Best regards,
The Icoza Team
Beware these thieves and liars
Believe the 1 star reviews. Tried to pass off a used and damaged fridge as brand new. Accused me of using the fridge therefore not refundable. I contacted them 30 min after their delivery people dumped a used & damaged junk at my house. Their terms and conditions is used to bully and intimidate trusting unsuspecting customers also fully violating Amazon business practices. A predator company. Thank goodness, I'm protected by Amazon France. Reported to dgccrf. Despicable losers to say the least
2 October 2025
Unprompted review
Reply from Icoza.fr
Hello,
We are sorry to hear about your experience. At Icoza, we sell only new products directly from the manufacturers, and all items are inspected before shipping.
If there is ever an issue with a product, we follow the return and warranty procedures outlined in our terms and conditions, which are designed to protect both the customer and the integrity of the product.
We encourage you to contact our customer service directly with your order number so we can review the situation and find a proper solution.
The Icoza Team
Very good communication
Very good communication. Product delivered safely and exactly as promised.
4 October 2025
Reply from Icoza.fr
Hello,
Thank you for your feedback! We are delighted that the product was delivered safely and met your expectations. We appreciate your trust in Icoza.
The Icoza Team
Reply from Icoza.fr
Hello,
Thank you for your feedback! We’re glad the price, timely delivery, and delivery updates met your expectations.
We look forward to serving you again,
The Icoza Team
Excellent service and prompt and very…
Excellent service and prompt and very helpful delivery. Contact throughout
27 May 2025
Reply from Icoza.fr
Hello,
Thank you for your kind feedback! We're glad to hear that the delivery went smoothly and that you were satisfied with the service and communication.
Best regards,
The Icoza Team
Reply from Icoza.fr
Bonjour,
Merci pour votre retour ! Nous sommes ravis que le respect des délais ait été au rendez-vous.
L’équipe Icoza
100% satisfied
Perfect on time delivery, the men were very professional and friendly and my frigo was securely placed exactly where I wanted it to be. 100% satisfied!
4 May 2025
Reply from Icoza.fr
Bonjour,
Un grand merci pour votre avis ! Nous sommes ravis de savoir que la livraison a été ponctuelle et que notre équipe a su faire preuve de professionnalisme et de convivialité.
Nous sommes heureux que votre frigo ait été installé exactement comme vous le souhaitiez.
Votre satisfaction est notre plus belle récompense !
L’équipe Icoza
Excellent price and quick delivery
11 February 2025
Reply from Icoza.fr
Hello,
Thank you for your feedback! We're delighted that you’re satisfied with our prices and fast delivery.
Best regards,
Icoza Customer Service
Reply from Icoza.fr
Hello,
Thank you for your feedback! We're glad to hear that you were satisfied with the fast delivery.
If you need anything else, don't hesitate to reach out!
Best regards,
The Icoza Team
Absolute joke of a company
Absolute joke of a company. Used a number on my amazon account listed under a different name for delivery. I mean come on you can't make this stuff up
25 November 2024
Unprompted review
Reply from Icoza.fr
Bonjour Oli,
Nous sommes désolés pour cette confusion concernant la livraison. Il semble qu’un numéro de contact incorrect ait été utilisé. Nous prenons ce type de problème très au sérieux et allons transmettre votre retour à notre équipe logistique pour éviter que cela ne se reproduise.
Si vous avez besoin d’assistance supplémentaire ou de clarification, n’hésitez pas à nous contacter directement.
Cordialement,
good
the timing and transfer and also how to protect the device and of course the price was good
8 September 2024
Reply from Icoza.fr
Hello,
Thank you for your feedback! We're glad to hear that you were satisfied with the timing, the care in handling the device, and the price. Your satisfaction is very important to us, and we look forward to serving you again in the future!
Icoza
Best priced machine and delivery…
Best priced machine and delivery combined. Excellent communication from start to finish. Delivery service was excellent, quicker than first quoted.
The machine is exactly as described and arrived in perfect condition.
26 August 2024
Reply from Icoza.fr
Hello, Thank you for your wonderful feedback! We're thrilled to hear that you found the best price with us and that the delivery exceeded your expectations. It's great to know the machine arrived in perfect condition and matched the description. We appreciate your kind words and look forward to serving you again in the future! Icoza
Product was delivered on time
Product was delivered on time. TV offered at a good competitive price.
6 July 2024
Reply from Icoza.fr
Cher client, je vous remercie pour votre commande passée chez nous. Icoza
The product works good so far and the…
The product works good so far and the delivery was quick too.
5 June 2024
Reply from Icoza.fr
Thank you for placing your order with us. Icoza
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