Icetubs | Commercial & Residential ice baths Reviews 

The service was impacable! Our compressor was not working anymore. Jonas helpt us on the phone and after the conclusion that it would not be fixed, he send us a new one. Jonas his service was superb.

I’ve been using my IceTub every single day for more than two years, and I couldn’t be happier with it. The product itself is excellent – I love the premium build quality, the high-quality materials, and the beautiful, minimalist design. It has become an essential part of my daily routine.

The ordering process was smooth, delivery was fast, and everything arrived exactly as expected.

Recently, I experienced an issue with the circulation pump. After contacting customer support, they diagnosed the problem almost immediately based on the sound the unit was making. To my surprise, they sent me a replacement pump under warranty without any hassle. The pump arrived quickly, was easy to replace following their instructions, and my IceTub is now working perfectly again.

A big thank you to Jonas and the entire support team for the fast, professional, and customer-focused service. It’s rare to experience support of this quality these days.

I can highly recommend both the IceTub itself and the company behind it. I’m looking forward to many more years of daily cold plunges!

I have been using the Ice Tub for 2 weeks now, and I absolutely love it!It has completely transformed my daily routine. I use it every single day, and every session leaves me feeling totally reborn and energized. Thank you !

From the first contact till delivery of the bath well informed about everything you need to know. Easy to install and start with the icebath sessions. The bath looks very nice and robust. Outdoor unit runs quiet. We really enjoy it so far💪💪

I had a defective part (between the icetubes and the motor) after 3 years. I contacted customer service, and they sent me a replacement free of charge; I received it in less than 3 days. Thank you so much.

Well, I have loved the product - the ice tub has worked terrific for the past 18 months. Recently had an issue with flow rates, and the support team was super responsive, helpful and even mailed me an important part on their dime. I've been very pleased.

Icetubs is a professional manufacturer of ice baths. With which you can train your own mental inner self. To a higher level. With 100% after-sales service, if there is even the smallest problem with the bath, it will be solved immediately at no cost.

Excellent construction. Easily put together. Lighter than my original oak barrel and a lot easier to clean. Used this morning for a nice ice cold dip. Highly recommended. Just buy one. 😎

This Icetubs in grey with brackets, and 1 meter high, is perfect for easy fitting in. It's also super quiet and automatically shuts off when the water temperature is reached. It exceeded all my expectations.
I would say, based on one user experience and two surfactants from a medical-technical application perspective (I am a general practitioner), it is exactly the right one and a SUPER product for cold water applications, and that's true...from all sides.
Icy greetings from the Ece -Doc
Dr. med. Elvira Boschmann

Warm and vital greetings
Warm regards
Your Naturaldoc Dr. med. Elvira Boschmann

Many thanks to the entire Icetubs team. The customer service was exceptionally professional, our communication was fast and efficient, and the team was always willing to assist whenever we had additional questions.
The whole purchasing process was smooth and well-organized, and we truly appreciated the support provided at every stage. We would be happy to work with Icetubs again in the future and highly recommend them to anyone looking for high-quality products and outstanding customer service.

Exceptionally quick turnaround and friendly help from the Icetubs support team.

Great product with extremely helpful back up.

Icetubs has a very helpful staff. Perfect customer service and logistics. Tha sauna is very easy to assemble and the barrel is easy to install and both are of high quality. I am completely satisfied, thanks!

I had a very positive experience with this company. The customer service was responsive, helpful, and quick to assist with my request. My order was handled efficiently, and I really appreciated the attention to detail in making sure everything was correct. Overall, a reliable and professional service. I would definitely recommend them and would be happy to order again.

I have had my Ice Tub XL just coming up to 2 years, was still in warranty period.
I had a problem with refrigeration unit and emailed them. They contacted me straight away and sent me some videos of how to fix the problem, nothing worked, I send them videos back of what was going on.
Without any hesitation they sent me a replacement refrigeration unit, I detached my unit and retuned it to the driver when he delivered the replacement. It was easy to assemble and works perfectly now. Very happy to recommend this company and have done so, their after sales service is of the highest quality.

Excellent customer service. After ordering you are getting a fantastic customer journey until the icetub finally arrives. The quality is perfect and of course if you use it regularly it is absolutely fantastic for your health. I like most that you can adjust the temperature. This makes it easy to get used. Start with 12 degrees !

English Version

Overall, I am very satisfied with my experience with Icetub and the ice bath.

From the very beginning, the support was excellent. Many of my questions were proactively addressed and clarified before the purchase, which gave me a strong sense of confidence in both the product and the process. The purchasing experience itself was smooth, straightforward, and completely unproblematic.

The only aspect that did not go as planned was the delivery — however, this was clearly an issue with the logistics provider (DB Schenker), not with Icetub. I was initially given a delivery date and was able to select a suitable day. Unfortunately, on that day, no one showed up, and communication from the logistics side was lacking. There was no clear information about when the delivery would actually take place.

Icetub, however, was very supportive during this phase and actively tried to investigate the issue and assist where possible. Even though the situation could not be fully resolved immediately, their responsiveness and effort were highly appreciated.

Eventually, the delivery was rescheduled at very short notice (“delivery the next day”). While this worked out in the end, it was somewhat challenging given the weight of the ice bath (113 kg for the barrel alone), as organizing help on short notice is not trivial. Fortunately, thanks to the shipment tracking, I was able to estimate the delivery time and prepare accordingly.

Now that the ice bath is installed and running, I am extremely happy with it. It looks great, operates quietly, and works perfectly. I use it regularly and really enjoy it.

In summary, I can definitely recommend Icetub.
It is not inexpensive, but in my opinion, absolutely worth it.

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Deutsche Version

Insgesamt bin ich mit meiner Erfahrung mit Icetub und dem Eisfass sehr zufrieden.

Der Support war von Anfang an hervorragend. Viele meiner Fragen wurden bereits vor dem Kauf mitgedacht, besprochen und geklärt, was mir ein sehr gutes Gefühl gegeben hat. Auch der Kaufprozess selbst verlief reibungslos und unkompliziert.

Der einzige Punkt, der nicht optimal lief, war die Lieferung – wobei das klar am Logistikdienstleister (DB Schenker) lag und nicht an Icetub. Zunächst wurde mir ein Liefertermin genannt, und ich konnte mir einen passenden Tag aussuchen. An diesem Tag ist jedoch niemand erschienen, und die Kommunikation seitens des Logistikers war unzureichend. Es gab keine klare Information darüber, wann die Lieferung stattdessen erfolgen würde.

Icetub hat in dieser Situation sehr unterstützend reagiert und versucht, den Sachverhalt zu klären und zu helfen. Auch wenn sich das Problem dadurch nicht direkt lösen ließ, war das Engagement sehr positiv.

Letztlich wurde die Lieferung dann sehr kurzfristig neu angesetzt („Lieferung am nächsten Tag“). Das ist bei einem Gerät mit einem Gewicht von 113 kg (allein das Fass) natürlich etwas herausfordernd, da man entsprechend Helfer organisieren muss. Dank der Sendungsverfolgung konnte ich den Lieferzeitpunkt jedoch grob abschätzen und mich darauf einstellen, sodass die Anlieferung am Ende gut funktioniert hat.

Inzwischen steht das Eisfass bei mir, ist aufgebaut und in Betrieb – und ich bin sehr zufrieden. Es sieht sehr gut aus, arbeitet angenehm leise und funktioniert einwandfrei. Ich nutze es regelmäßig und habe große Freude daran.

Insgesamt kann ich Icetub klar weiterempfehlen.
Es ist keine günstige Anschaffung, aber aus meiner Sicht definitiv ihr Geld wert.

I’m honestly so happy with my Icetubs experience. Hands down, the best ice bath on the market. From day one, the customer service has been top-notch. They’re super quick to reply, answering any questions almost instantly and always finding a way to help. It’s hard to find this kind of personal touch lately!

The quality is amazing, and they really walk you through everything you need to know about maintenance. If you’re looking for pro equipment and a team that actually gives a damn about their customers, this is it. Highly recommended!

Good communication and prompt delivery.