Inglesina Reviews 

Truly disappointing.
We purchased an Inglesina Quid 3 stroller in Romania through a Mothercare retailer. Unfortunately, one of the wheels broke after only a short period.
What is even more disappointing is not the defect itself, but the complete lack of after-sales support. We were simply trying to purchase a replacement wheel and repair the stroller, yet neither the retailer, the local distributor, nor the manufacturer has been able to provide a solution or even tell us where to obtain the spare part.
A premium stroller should come with reliable customer service and access to replacement parts. Sadly, this has not been our experience.

I would like to sincerely thank the Inglesina team for their outstanding support and professionalism.
Initially, it was arranged for the replacement part for my high chair to be shipped to Macedonia. However, in the meantime, I happened to be staying in Rome for two days. As soon as I informed them, the Inglesina team immediately took action and organized for me to collect the part from a store in Rome, saving me a great deal of time and concern.
What impressed me even more was that the replacement part was provided completely free of charge as a gesture of care and commitment to customer satisfaction.
A special thank you to Debora for her kindness, prompt communication, and genuine willingness to help. This level of customer service and dedication is truly rare to find.
I will gladly recommend Inglesina and its products to other parents. Thank you for proving that behind high-quality products stands an equally exceptional commitment to customer care. ❤️👏🏻
Highly recommended! 🌟🌟🌟🌟🌟

Awful pram. Didn’t make it to year 3. Two wheels broken and the bar across the pram broken too. Had to constantly WD40 to keep the mechanism working too. Do not make the same mistake, avoid!

I wanted to share my experience with Inglesina UK's Copernico car seat and their customer service to hopefully prevent others from facing the same issues.

We bought the Copernico car seat about a year ago and initially, it seemed perfect - decent size, easy to fit, and comfy for my little one. However, in early January this year, we noticed a significant problem. Two plastic panels, which are bolted into the foam insert on the side of the seat, became loose. Upon inspection, I found the foam was torn, and the structure was compromised.

I returned the seat to Bump to Baby Prams in Deeside (shoutout to them for their support), where they documented the damage on 12th January and contacted Inglesina. Initially, Inglesina promised a prompt replacement under warranty, but what followed was a frustrating cycle of delays and excuses.

It's been over a month with no resolution. Despite assurances for a replacement by 14th February, that date came and went without any update. Direct conversations with Inglesina's staff, including Hannah and the Director, Jonathan, have led nowhere, with no confirmed date for the replacement to arrive from Italy.

This situation has left us without a safe car seat for our child, highlighting not just a potential quality control issue with Inglesina products but also a serious lack of effective customer service. A company of this stature should have replacements readily available, especially for safety-critical items like car seats.

I'm sharing this to urge caution to anyone considering Inglesina for their car seat needs. Based on our experience, both the product durability and the company's customer service have been deeply disappointing. It seems these car seats, which shouldn't fall apart within a year of occasional use, may have underlying quality issues, and the company's response to such matters is inadequate.