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InfoTrackGO Reviews 

2,318
•
TrustScore 4 out of 5

4.0

Information Service
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Review summary

Created with AI, based on recent reviews

Considering 338 reviews, reviewers had a great experience with this company, consistently praising the overall quality of the service. Customers frequently mention that the online platform is exceptionally easy to navigate and very user friendly for finding documents. People are also deeply impressed by the super quick turnaround, noting that results and certificates are delivered almost instantly to their inbox. However, some people mentioned that the pricing was somewhat high or more expensive than expected for the reports. A few other people also felt that certain searches were rather tricky to execute or sometimes failed to provide the precise information they needed.

What people talk about most

User experience

Customers had positive experiences with user experience, frequently noting that the platform is easy to... See more

Response time

People report overwhelmingly positive experiences with response time, highlighting a super quick turnaround... See more

Website

Users describe positive interactions with website, highlighting that the online platform is super fast,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the exceptionally fast and efficient... See more

Price

Consumers find price to be ambiguous, with highly mixed feelings regarding the overall costs. While some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Once I had worked out that I couldn't include my lot number in the search, only the strata title number, the site worked well up until the review of the shopping cart. I correctly selected my lot from... See more

Rated 4 out of 5 stars

Tricky to find the right search key - several attempts had to be made to get a result other than "couldn't find any record of the property".

Rated 4 out of 5 stars

The information we requested was received in a very timely manner. We do find that some reports are more expensive than those accessible through ASIC.

Rated 4 out of 5 stars

1) Accurate 2) Fast 3) Website is clear 4) Downside - unreasonably expensive for 1 time user. 5) Cost should be calculated on the basis of document size.

Company details

  1. #1 of 1 best companies in Information Service

Written by the company

Make your big life decisions with the help of InfoTrackGO

Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 65% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.0

All reviews

(2,318)

310 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 2 out of 5 stars

Not all dealings or searches are available.

Wanted to buy the registered dealing (a transfer) from when I purchased my property. Could buy the title search but not the registered dealing. Had to use another provider to order. Can’t fathom a reason for this.

31 August 2026
Rated 1 out of 5 stars

I conducted the searches I needed and…

I conducted the searches I needed and never received any emails. When I lodged a complaint, I received a response saying " we note we have send you the emails in questions and again, the attached copies of your searches are attached". I paid for these searches and all I got was an untrue statement. If the emails were sent to me, why not provide the send receipt. Whoever wrote to me knew I never received the emails with my searches. Instead of offering an explanation as to why the emails were never sent to me, I was told emails were sent which is incorrect. This is the business, if one is to be given an untru statement, our use of yor services will ceased and our clients will additionally follow suit.

30 August 2026
Rated 1 out of 5 stars

Scammers and fake

Scammers and fake. You been reported to the Authorities

25 August 2026
InfoTrackGO logo

Reply from InfoTrackGO

Hi there,

I have reached out via email seeking more information as to why you believe that we are "Scammers and fake".

I have reviewed your recent order details, and can see that there do not seem to be any issues or errors listed for your order.
Possibly you have mixed us up with a different service provider?

Please feel free to reach out to us at support@infotrackgo.com.au or reply to our earlier email when able.

Hope you have a good day.

Regards
InfoTrackGO Support

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