Hypervolt Reviews 

I have the hypervolt charger for my electric vehicle installed at home. This has worked really well with a very easy to use app. I recently encountered a small issue, which was resolved quickly. The customer service team's communication was both quick and effective. This helped resolve the issue quickly. This is the sort of customer service I would like to experience from every company.

Great customer experience from start to finish!

Brilliant customer service . I had problem with my ev charger installation and Hypervolt contacted installer in my behalf. Problem was fixed quickly and efficiently. Thank you Hypervolt

Excellent customer service.

I had an electrical fault after 2.5 years that Hypervolt diagnosed remotely. As it was within the 3 year warranty period, Hypervolt fully covered the cost of a replacement unit. They quickly sent out a new wall charger, got in touch with my installer and a new unit was installed 7 days later.

They initially sent out a black unit but then followed up and even sent an additional white cover like the original unit.

Zaid from Hypervolt was excellent throughout. Super helpful and quick to reply. He even followed up 2 weeks later to check everything was still working correctly.

I’d probably say this has been the best warranty experience I’ve ever had.

I’d absolutely recommend Hypervolt based on this experience alone.

Very responsive to my query and resolved an issue in a very timely manner. Great service👍

Our original Hypervolt failed and was replaced in 2023. Now the replacement has failed too.

During the latest fault, we were told by Hypervolt staff that a replacement would be provided. We relied on this, only to later be told it was a “miscommunication” and the replacement was never authorised.

We were then offered another charger at 50% of the cost.

Two failed chargers in four years and a promise of a replacement dismissed as a “miscommunication”. Extremely disappointing from a company we previously recommended without hesitation.

Excellent product and customer service! 5 Star

Excellent support from friendly and helpful staff.

I was setting up a new Hypervolt EV charger on my phone and I messed up by using the wrong email address to adopt the device. Mohamed from Customer Support replied immediately to my request for assistance and he fixed the problem straight away. Very impressive first experience of their customer service.

Having previously reviewed the excellent support provided by Selma, yesterday I was pleasantly surprised to be in touch with her again seeking additional information on the mechanics of the recently installed Hypervolt charger. Selma didn’t disappoint again as she steered me through a series of valuable information on how to maximise my understanding of the charger functionality. Needless to offer, Selma proved that her help in my previous encounter was no fluke. Thank you.
José Z
💐💐🌻

As a plug and play product, it works and the app is pretty good but thats as as far as id go.

The fitting however was poor. The installer whom Hypervolt chose turned up without any armoured cable despite the survey containing many photos of the 28m long trench through the garden (i dug this during the heatwave, fun!). During the install, they admitted to not looking at the survey, they prefer to just turn up.

So basically, they are literally winging it at face value so that was another £30odd bill i was left with as Tradepoint only do it in 50m lengths at this thickness. Not to mention the fact i had to leave two strangers in my house aslone whilst i went out to pick it up.

I contacted Hypervolt about this afterwards and their response was to put the problem back on me, citing it was between me and the installer. I challenged them considering i was their customer and the installer was their choice to which they only then agreed to pay it.

Furthermore, Ultra Mode isnt fit for purpose. Id strongly recommend Hypervolt remove this function from the app. Three times i set the required charge as 100% intime for 7am the following morning and three time i wake up to between 50 and 60% charge in the car.

So to summarise, this is a good product with a below average service.

A mixed review from me. Initial set up issues and having to purchase a WiFi extender. Hypervolt rectified this issue. More problems have arisen in recent months using the smart charge feature hypervolt ultra. I've had nothing but issues with the charger and functionality since. It is awful. It's charged during peak times, times when it has charged my vehicle a lot more than I had asked of it. Times when it charges a lot less than it says it will charge. And times when it is asked to charge but doesn't charge at all!!! Completely unreliable. I have asked hypervolt to consider refunding/compensating the difference for for their inadequate service, and the fact that their charger has charged my vehicle during peak times at no fault of my own. Their response when asked to compensate the extra costs that I have incurred is "Unfortunately we won't be able to offer reimbursement. The idea behind beta testing is to root out day-one issues while we optimise a product for its final release. Some teething issues are expected until we close the beta off". So I've paid more money, for a shoddy unreliable service. The issues have not been sorted in well over a month. Avoid!!!

Had our Home 3 Pro charger for a year, and really happy with it! Solid build quality, it hasn't failed once with two energy providers, and I appreciate how well built the Android app is.

I’m rewriting my original review because Hypervolt have completely turned things around. My EV charger isn’t working yet, but, they appear to be working really hard to solve the issue. I’ve dealt with Ziad over WhatsApp, he was really patient. I then got a very speedy follow up call from Fred, a manager, who has proposed some solutions. Let’s see how things pan out, but if the solution is anything like the response, I’m very hopeful!

Really helpful and quick to respond

Quick response and timely appointment. Couldn't ask for better

Had our Hypervolt Home 3 Pro installed by Octopus, late 2024. There are loads of reviews about this product, so not going to add much to those - it does what you expect, app is good, setup easy, integrates well with Intelligent Octopus Go and solar/storage battery and thus allows the car to charge from solar when there is sufficient power

Had to use HV tech support when I had a couple of unexpected instances of the EVSE going into fault mode, probably because of 'something going on' with the new solar installation. Tech support via WhatsApp was quick, agent was helpful and knowledgeable, HV agreed to monitor the Home Pro for 24 hours to make sure it wasn't misbehaving (and because it's being watched, it's been faultless...). So, really excellent product and (so far) great tech support, which gives me confidence that HV will make sure my charger keeps....charging

Outstanding Service from Start to Finish

After doing a lot of research into EV chargers, I decided to go with Hypervolt, and I can now see why they consistently receive such excellent reviews.

Within 10 minutes of submitting my initial enquiry, I was contacted by Sean. There was no hard sell or pushy sales tactics, just a clear, honest, and comprehensive overview of the Hypervolt charger, the installation process, and the costs involved.

At that stage, I still wasn't certain whether I would proceed, but Sean simply suggested arranging a survey so I could understand exactly what would be required. This would determine whether my installation would be standard or if there would be any additional costs, allowing me to make an informed decision before committing.

The Survey Process

The survey was incredibly straightforward. I was sent a link with clear instructions requesting a few photos, a short video, and some information about my energy supplier. The whole process took only a few minutes to complete.

Even better, the survey results came back the very next day, confirming that no additional work or costs would be required. With that reassurance, I decided to go ahead.

The Customer Portal

One of the standout features of the entire experience was the customer portal.

Throughout the process, the portal clearly guided me through each stage, showing what was happening, what to expect next, and what actions were required from me. Communication was simple and transparent at every step.

The portal also includes a chat function that allows you to communicate directly with both Hypervolt and the installation partner. It sounds like such a simple idea, but it makes the whole experience seamless and stress-free.

Ordering and Installation

Once the survey was completed, payment made, and the DNO application submitted, my charger was ordered and delivered within just two days.

I was then contacted by Stella from 247EV to arrange the installation. We agreed an installation date for the following week, and I was provided with a clear time slot along with detailed information about what to expect on the day and anything I needed to prepare.

Installation Day

The installation was carried out by AJR Electrical Services, who arrived exactly on time.

The installer was friendly, professional, and completed an exceptionally neat and tidy installation. Once everything was installed, he took the time to help me set up the Hypervolt app, explain its features, configure charging schedules, and demonstrate how to charge the vehicle.

Nothing felt rushed, and I left feeling completely confident about using the charger.

The Hypervolt App

The Hypervolt app is intuitive, well designed, and extremely easy to use. Within minutes, I had everything configured and working exactly as I wanted.

Excellent Customer Service

What really impressed me was the level of customer care after the installation.

Sean called me personally to confirm that everything had been completed to my satisfaction and to check whether I had any questions. He then promptly emailed over the warranty documentation.

The customer service from everyone involved, Hypervolt, 247EV, and AJR Electrical Services, was genuinely impeccable from start to finish.

Final Thoughts

I couldn't be happier with the entire experience. From initial enquiry to installation took just 11 days, which is remarkable.

Before choosing Hypervolt, I had also looked into purchasing a charger through my energy supplier, assuming it would be the easiest and quickest route. In reality, they were quoting an eight-week lead time, charging a similar price, and offering what I considered to be an inferior charger.

Hypervolt proved to be quicker, easier, and far more customer-focused than I expected.

I would have no hesitation whatsoever in recommending Hypervolt to anyone looking for an EV charger. An outstanding product backed by outstanding service.

Right from the customer service (Stefano) to installation by Elecology and the after sales support along with a strong product, an user friendly app, solar energy and Octopus compatibility, the charger ticks all the boxes.

Good information about product, kept us informed regarding installation dates times and process, installation company was very good, really pleased with the service from sale to installation!