Humanitix Reviews 

Really useful - and human - help! Thanks Rob!

This is my first time running an event & so far Humanitix has been a dream to work with. Everyone has been so nice and patient with me!!I look forward to working with them for years to come!!

We switched our senior center's monthly fundraisers to Humanitix this year, and we couldn't be happier. The platform makes setup, reporting and order changes simple, allows us to accept donations easily, and cut our ticketing fees in half. Having access to real people over the phone for customer support is the icing on the cake. A perfect solution for non-profits!

I've been using Humanitix since 2020 and have consistently received exceptional service. The platform is user-friendly, intuitive and makes event management straightforward, even for complex events. Recently, I required support for a particularly complicated event setup, and Ruth and the team were outstanding. Their response times were incredibly fast, their guidance was clear and professional, and they went above and beyond to help resolve urgent issues. A special thank you to Lloyd, Daisy and Karina for their assistance as well. Humanitix combines excellent technology with exceptional customer support and a genuine commitment to social impact through its charitable giving model. I highly recommend Humanitix to any organisation looking for a reliable, professional and purpose-driven ticketing platform.

All I can say is, "Wow!".

Not only did they resolve my issue, but a real person became available within minutes.

Thank you Sally. :)

An exceptional platform overall, which made our event planning, customer communications, and logistics FAR better than our prior experience (over many years) with Eventbrite. This review could be a short novel if I were to list everything "great" about Humanitix, so I'll just highlight a couple standouts - especially user-friendliness, Peach, Avery & Sally. Peach is their AI bot who is the only one I've ever experienced, honestly, that actually WORKS accurately and efficiently. Peach was able to support 80% of my needs. The other 20% was handled incredibly well, with genuine connection and well-honed technical skills, by Avery & Sally. And I have to say, everyone I connected with there (whether via the chat support or otherwise) was knowledgable, proactive, and professional. Humanitix is THE ticketing platform that I'll always use going forward as an event producer.
- Amanda with GSIC

We have always had wonderful customer service from the team with any queries we've initiated.

Recently we received word from the team regarding attempted phishing attempts and immediately below was the exact attempt. Brilliant to have the heads up first with identification and solutions pre-empting a problem.

I appreciated the follow-up with a real person once I requested a demo. At first, I was nervous that all the benefits of platform were behind a more expansive pay wall. Yet, to my pleasant surprise Bernadette, the event specialist, want to learn more about my event and walk me through platform. I am currently building my business alongside being a stay at home parent and when my daugther interrupted our call, Bernadette was kind and understanding. It's was nice to experience good hospitality. Keep it up!

Humanitix's Customer Service was helpful in resolving a set up issue with the website page for our events. After a frustrating experience with their AI chat that failed to solve it, it was easy to set up a phone call with a human and provide the questions in advance so that they would be prepared. The representative, Sally Williams, called right on time and had already corrected the problem. She explained what had happened and was great!

I had a phishing issue and also needed to change a login and password. I am clueless when it comes to technology. Luckily I was put in contact with Stephen and Rob. They were definitely the best of the best. Both were very professional, quick to reply and to solve my problems. They could not have made it more easier for me. With the type of Customer Service I received, no wonder Humanitix is such a great company.

Ordered two tickets and a campsite for Winton Festival of Speed. Website for Winton says 2 tickets for $100.00 when booked through Humanitix we were charged $63.00 plus and only received one ticket. $127.00 was taken out of our bank and I forwarded this transaction to show we paid for two tickts. Also booked a campsite. After emails back and forward we were told we would get a full refund. We received the refund less the transaction fee.

Always excellent customer service! Rapid response and a comprehensive answer whenever I have had to contact them. Brilliant x

I've been a user of Humanitix since the early early days. They solved SO MANY complications for how I ticket events on my farm with different options and prices. I've watched this company grow to what it is today and what's more I've been excited to see more local folks use them. For a farmer like me, passionate about impact and humane care, working with a ticketing service that gives back makes it better. Customer service has ALWAYS been quick, responsive and helped me suss out all kinds of things. Thank you, Humanitix, keep it up!

My production The Whoopee Club has been using Humanitix for a few years now. I wanted to find a ticketing site that donated to charity and there wasnt too many out there. I was so happy to find Humanitix and even happier when I started exploring their site. It's user friendly, looks really good and gives you ability to design your page. I love the QR code scan feature during ticket check in and the app that you can give to the door person to scan tickets, it makes check in smooth and efficent. Most of all I love their customer service an support. Beyond impressive. Humanitix goes above and beyond. THey even called me today and Sally helped me with canceling an event due to a family illness and walked me through how to do it, eventbrite would never! ;) Wishing the good people at Humanitix all the success.

Humanitix is a Godsend for our Non-Profit. We produce 34 free Stimulate America Impact Initiative Events in the community a year. We normally have 100 to 4000 attendees at our events and distribute provisions such as healthy food bags, clothing, Christmas gifts, information seminars, resource fairs, door prizes like TVS all donated by contribution from corporations and individuals. The Humanitix Event Registration Platform allows us register attendees beforehand so we know whose is coming, that they qualify for the program, that we know the exact number of people so we have enough supplies for everyone, so they check in orderly and the donators are provided a report that shows that their donations were distributed to and received by the intended recipients. This keeps our Non-Profit books transparent and traceable down the every penny we receive and us to purchase the provisions we distribute. The Humanitix system works like a dream. Its fully customizable, its user friendly, it has analytics and Stephen is a Technical Representative from South Africa that called me to help restore a broken QR code I messed up changing the date on our event and it is free to us. FREE, FREE to serve, FREE to promote, FREE to report progress ad FREE to fix if something goes wrong. Humanitix is a blessing from God and it's our essential tool to get our Kingdom work mission accomplished. Thank you Humanitix Geniuses and thank you Father God!

#Humanitix #StimulateAmerica #MagnoliaClub #Non-ProfitEventPlatfrom #FreeForNon-Profts

I received a confirmation email with no tickets attached. Later I ordered 2 more tickets. This time I did not even receive a confirmation. I have checked my spam and correct address. Not the first time I've had trouble getting my tickets from Humantix.

As an event manager, I've been a customer of Humanitix for several years now and use their platform to build websites for many different styles of event. The platform is really stable, lots of great features and I love the philanthrophic values. The support team are amazing, really responsive and really go out of their way to make sure all their customers are well looked after. Highly recommend!

Daisy at Humanitix provided exceptional service and support throughout our experience. I was extremely impressed with the professionalism, efficiency, and communication from start to finish. What stood out most was the proactive follow-up - I had additional questions, and Daisy reached out without needing any prompting from me, which was incredibly appreciated.

We are very thankful for the switch we made to Humanitix as our ticketing platform, and Daisy made the transition smooth and stress-free. Highly recommend both the platform and the support team.

The customer service team members were outstanding in the education on the flexible and easy to use platform. Respectfully and friendly, seem simple words but they took these words to definition in service far beyond anything experience.

Humanitix event hosting platform is designed very intuitively and is easier to use than many other similar sites. What really makes Humanitix fantastic is their superb customer service. When I asked a Support question I let them know about my ADHD and they responded in ways that really took this into account. I am now definitely recommending them to friends and colleagues.