Banner for Henry Schein UK

Henry Schein UK Reviews 

186
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 171 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their exceptional helpfulness, noting that representatives always go above and beyond to support dental practices. Consumer feedback emphasizes that local representatives provide reliable assistance, ensuring that every query or equipment issue is handled efficiently. Reviewers are especially pleased with the outstanding customer service, highlighting fast response times and friendly communication from knowledgeable agents. People also note that ordering supplies and finding product alternatives is made remarkably smooth and stress-free by the expert team. Consumers consistently recommend these reliable professionals for their incredible product expertise and seamless order management.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising their extensive product knowledge, helpfulness, and... See more

Service

Clients share positive opinions on service, highlighting consistent reliability and professionalism from... See more

Customer service

Consumers find customer service to be positive, consistently highlighting professional, polite, and... See more

Product

People report satisfaction and delight regarding the range and quality of products available. Consumers... See more

Order

Customers report overall satisfaction and positive experiences with order processes, highlighting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

For nearly two years, I've been placing orders for my practice, and Jody Buckler has been my go-to person at Henry Schein. His prompt and efficient handling of every question and concern is remarkable... See more

Company replied

Rated 5 out of 5 stars

Experience with Henry Schein has been excellent. Our local rep Anne Mcdougall is amazing . My go to for any items I cannot source as Anne knows products inside out . Always kept up to date on any o... See more

Company replied

Rated 5 out of 5 stars

Over the years our experience with using Henry Schein has been enhanced by the support and efforts Cheryl puts in. She’s always on hand to help with any situation no matter how big or small. I can alw... See more

Company replied

Rated 5 out of 5 stars

Our rep Sally Dawson has always been and continues to be a fantastic support to both myself as Practice Manager and to the entire team. Nothing is ever too much trouble for her. Sally consistently g... See more

Company replied


Company details

  1. Dental Supply Store

Written by the company

At Henry Schein, we are more than just a leading supplier of high-quality dental consumables and equipment: we are your trusted partner throughout your dental career, offering innovative, integrated healthcare solutions that have been connecting patients and professionals for almost a century. Our support goes beyond products, and includes a wide variety of services and solutions, covering financing, recruitment, practice sales, practice management software, equipment repairs and servicing, and more. Plus, our dedicated team are on hand to provide you with expert tailored advice when you need it – so you never have to navigate your business alone. With strong corporate social responsibility and sustainability initiatives at our core, we are always striving to do better: for our customers, for our stakeholders, and for our planet. Shop with Henry Schein online using our enhanced website, and discover everything you need to build a practice that thrives, from a practice partner that you can rely on.

At Henry Schein, we offer comprehensive support for dental professionals at every stage of their career

Written by the company

Dentally
Streamline your day-to-day practice workflow with Dentally – the cloud-based practice management software that brings together clinical, practice admin, and patient experience features, so you can run your dental practice with confidence.
Henry Schein Equipment Services
Futureproof your practice and protect your equipment investment with our Equipment Services and Solutions. From finance options and our Advance rebate scheme to ongoing repairs and servicing, our Equipment Specialists and qualified engineers are on hand to help you get the most out of your equipment for years to come.
Henry Schein Practice Sales
Take the stress out of buying or selling your dental practice with support from Henry Schein Practice Sales, with dedicated experts on hand to advise and guide you through everything from buying your first practice to preparing for retirement.
Henry Schein Dental Recruitment
Fill a vacancy in your dental practice, explore new opportunities, or secure your dream position with access to exclusive job opportunities and candidates through Henry Schein Dental Recruitment, helping you find the perfect match for your unique needs.
Optident
Discover Optident’s range of high-quality products, including White Dental Beauty tooth whitening solutions, plus their selection of specialised dental courses and workshops designed to optimise practice growth.
Biohorizons Camlog
Elevate your dental practice with Biohorizons Camlog’s comprehensive range of premium dental implants, prosthetic solutions, tissue regeneration products, and digital dentistry solutions, designed to simplify workflows and improve patient care using advanced implant solutions and restorative technologies.

Free delivery on orders over £50

Plus, a dedicated account consultant

Plus, a dedicated account consultant
Whether you’re a new or long-standing Henry Schein customer, you can enjoy free delivery on all online orders over £50. No code needed: simply add your goods to your basket and we’ll do the rest – for ease and convenience without the additional cost. Plus, as a Henry Schein customer, we will allocate your practice a dedicated consultant to provide expert tailored advice on products and services to help guide your business towards success.

Contact info

The Trusted Partner Report

Get exclusive insights into the dental industry.

4.8

Excellent

TrustScore 5 out of 5

186 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(186)

109 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
Henry Schein UK logo

Reply from Henry Schein UK

Thank you for your feedback! We’re really pleased to hear the product was a brilliant fit for your needs. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Service and delivery Ace.

The delivery arrived clearly labelled, packed well and quicker than expected.

27 August 2026
Henry Schein UK logo

Reply from Henry Schein UK

Thank you for the great feedback! We’re delighted to hear your order arrived quickly, clearly labelled and well packed. We really appreciate you taking the time to share your experience.

Rated 4 out of 5 stars

Clinell Wipes delivered on time

Clinell Wipes delivered on time. All went well.

3 August 2026
Henry Schein UK logo

Reply from Henry Schein UK

Thank you for your feedback! We’re pleased to hear your Clinell Wipes arrived on time and that everything went smoothly with your order. We appreciate you taking the time to leave us a review.

Rated 5 out of 5 stars

The delivery is well wrapped and…

The delivery is well wrapped and delivery driver is very nice.

21 July 2026
Henry Schein UK logo

Reply from Henry Schein UK

Thank you for your lovely feedback! We’re pleased to hear your order arrived well packaged and that you had a positive experience with our delivery driver. We really appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Ordering process straightforward

Ordering process straightforward. Great to have emails for order and delivery times to see when items will arrive.

Order arrived very quickly

20 July 2026
Henry Schein UK logo

Reply from Henry Schein UK

Thank you for your review. We’re pleased to hear you found the ordering process straightforward and that our email updates helped you track your delivery. It’s great to know your order arrived quickly, and we appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

good service given

13 July 2026
Henry Schein UK logo

Reply from Henry Schein UK

Thank you for your kind review. We’re pleased to hear you received good service and appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Rapid delivery and competitively…

Rapid delivery and competitively priced. Customer services very professional and polite.

12 June 2026
Henry Schein UK logo

Reply from Henry Schein UK

Thank you for your review. We’re pleased you were happy with our prices, fast delivery, and professional customer service. We really appreciate your feedback.

Rated 5 out of 5 stars

the rep Dominie is very helpful and…

the rep Dominie is very helpful and know exactly what I need

2 July 2026
Henry Schein UK logo

Reply from Henry Schein UK

Thank you for your wonderful review. We're so pleased to hear that Dominie has been so helpful and always knows exactly what you need. We'll be sure to pass on your kind feedback they'll really appreciate it. Thank you for choosing Henry Schein, and we look forward to supporting you again soon!

Rated 5 out of 5 stars

helpful staff- quick delivery time on…

helpful staff- quick delivery time on products. good prices.

9 July 2026
Henry Schein UK logo

Reply from Henry Schein UK

Thank you for taking the time to leave us a review. We're delighted to hear that you found our team helpful, our delivery was quick, and our prices offered great value. We really appreciate your feedback and look forward to supporting you again soon!

Rated 5 out of 5 stars

All good thanks

All good thanks

26 June 2026
Henry Schein UK logo

Reply from Henry Schein UK

Thank you for leaving your feedback, we're glad to hear that you had a good experience.

Rated 5 out of 5 stars

Reliable delivery

Well communicated and delivered

26 June 2026
Henry Schein UK logo

Reply from Henry Schein UK

Thank you for taking the time to leave us a review. We’re glad to hear you were happy with the communication and delivery, and we really appreciate your feedback.

Rated 5 out of 5 stars
Henry Schein UK logo

Reply from Henry Schein UK

Thank you for your kind feedback. We’re pleased to hear you received prompt service, and we really appreciate you taking the time to share your experience. We look forward to supporting you again soon!

Rated 5 out of 5 stars

Brilliant from start to finish

Brilliant from start to finish - advised from receipt of order to despatch to delivery. Impressed by the speed! Received within 24 hours of Henry Schein 1st advisory. Well done! couldn't ask for more.

16 June 2026
Henry Schein UK logo

Reply from Henry Schein UK

Thank you for your feedback!

Rated 5 out of 5 stars

Direct Communication

Direct communication via online meeting and then text with Ollie made my request much easier. Thank you!

11 June 2026
Henry Schein UK logo

Reply from Henry Schein UK

Thank you for the feedback!

Rated 5 out of 5 stars

"We have been very pleased with the…

"We have been very pleased with the service provided by Henry Schein. Orders are processed efficiently, deliveries are reliable, and the customer support is always helpful and professional. Our representative, Tommy, consistently provides excellent service, is responsive to our needs, and goes above and beyond to support our practice. His knowledge, friendly approach, and commitment to customer care make a real difference. We highly recommend Henry Schein and appreciate the excellent support we receive from Tommy."

12 June 2026
Henry Schein UK logo

Reply from Henry Schein UK

Thank you for your feedback, we'll pass that on!

Rated 5 out of 5 stars

Very helpful rep Sue Borges.

Very helpful rep Sue Borges.
Thank you for your help with sourcing the materials that were required.

11 June 2026
Henry Schein UK logo

Reply from Henry Schein UK

Thank you for your feedback! We'll pass this on.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look