The subscription issue for other services is a problem. I felt like I was 'trapped' into signing up for additional services, i.e. 1 to 1 coaching, etc before realising that these were all added-o... See more
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Very easy to read and understand. Hopefully will work for me, as nothing else has.
Reply from Harmony Diet
Accessing this diet app has been super easy; I now have hope in my weight loss journey without shots or pills!
Reply from Harmony Diet
I contacted Nora as after subscribing I ended up I’ll. she very kindly looked after me with kind words and stopped it. I will return when I am better. A great example of good customer service
Reply from Harmony Diet
Reply from Harmony Diet
The Support was quick and kind.
My request was solved immediately
Reply from Harmony Diet
I'm with so many of the users of Harmony diet supposed trial that then explodes into a full subscription charge of $49.99, with no notification of the upcoming charge.
This company's trial information is very deceptive and when use ask for refund one is given a bunch of "crap"
Here's one of several response I received (see below):
Hello,
Thank you for your reply.
I completely understand how surprising it must be to see a charge you weren’t expecting.
Unfortunately, as part of our standard subscription process, we do not send reminder emails or notifications before a subscription renews. I understand that you would have preferred to receive a reminder and have the option to renew manually.
After reviewing your account, I can confirm that the charge is related to the renewal of your Harmony Diet 4-week subscription.
Kindly note that your subscription started with a promotional discount for your very first cycle. Before the purchase was finalized, the checkout screen noted that the plan would automatically renew at our standard rate moving forward. This was displayed to ensure you had a chance to review all the pricing and terms before making your final decision.
By completing the checkout and confirming the initial payment, the subscription was activated based on the terms shown at the time of purchase, including the renewal conditions.
As the subscription renewal was processed according to the information provided during checkout, and access to the service remained available, this charge is not eligible for a refund in accordance with our Terms and Conditions.
Please note that you can still use the service until the end of the current billing period.
Feel free to reach out if there is something else we could assist you with.
Reply from Harmony Diet
Reply from Harmony Diet
Believed I had signed up for a 4 week plan for 21.79 with free coaching. Got email confirmation of this. Turns out I was then billed 135.99 the following month on my card plus 63.29 (almost 200$). When I asked for refund I was advised they couldn't because I signed up digitally. (What that evens means is a mystery). Be very aware with this company. So disappointed.
Reply from Harmony Diet
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