I recently purchased a pendant cross from Hailey's Jewelry House, and I couldn't be happier with my experience. The cross is beautiful, exactly as pictured, and the quality exceeded my expectation... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It came in a beautiful box! The delivery was quite fast compared to other places. I asked several questions regarding other jewels that I liked and if would go well with what I bought. All of my ques... See more
Helpful and fast customer service. The bracelet I ordered is high quality and delivered in a beautiful box. The delivery was also fast and smooth. I have ordered some jewelry here before and i have al... See more
I requested to adjust the bracelet I ordered and to my surprise, the delivery is super fast. I love the my bracelet it's so pretty. The packaging is so luxurious too. Now I am looking forward to buy m... See more
Company details
Written by the company
At Hailey's Jewelry House we offer exclusive gold- and diamond jewelry, restored in Sweden to mint condition at prices up to 70% lower than industry average. Our vision is to revolutionise the entire jewelry industry by offering climate friendly jewelry at fair prices, always in better than new condition. In a world overwhelmed by mass-produced products, gold jewelry is typically worn for an average of 10.2 years. A piece from Hailey’s doubles that lifespan to 20.4 years.
We’re shaping the future of jewelry together, today and tomorrow.
Written by the company
- Restored by hand in Sweden.
- We restore every piece of jewelry in‑house at our Stockholm, Sweden workshop, with our own skilled goldsmiths and jewelers. Combining advanced technology, masterful craftsmanship, and genuine passion, we bring jewelry back to a condition that’s better than new. Fair prices, a sustainable choice, and uncompromising quality and feel — this is the jewelry of the future.
Contact info
Our collections
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 40% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Happy Girlfriend!
Fast delivery, great customer service, beautiful product = happy girlfriend!
12 August 2026
Reply from Hailey's Jewelry House
Thanks for your feedback. We are glad to hear your girlfriend was happy.
Great product
3 August 2026
Reply from Hailey's Jewelry House
Thank you so much! You are always welcome back whenever you're looking for more beautiful jewelry. We truly appreciate your support and look forward to assisting you again.
Reply from Hailey's Jewelry House
Thank you for your feedback and we are happy that you liked your jewelry.
Reply from Hailey's Jewelry House
Thank you so much for your amazing review! We’re truly grateful that you chose Hailey’s Jewelry House. We hope your new jewelry will be treasured for years to come, and we look forward to serving you again in the future.
Reply from Hailey's Jewelry House
Thank you so much for your amazing review! We’re truly grateful that you chose Hailey’s Jewelry House. We hope your new jewelry will be treasured for years to come, and we look forward to serving you again in the future.
Very attentive with a “can do”…
Very attentive with a “can do” attitude. Customer centric and act upon their commitments.
20 July 2026
Reply from Hailey's Jewelry House
Thank you for your wonderful review! We’re thrilled to know that you’re happy with your purchase and our service. Your feedback inspires us to continue delivering the best possible experience for our customers.
Beautiful pendant cross and excellent service
I recently purchased a pendant cross from Hailey's Jewelry House, and I couldn't be happier with my experience. The cross is beautiful, exactly as pictured, and the quality exceeded my expectations.
The pendant was packaged with great care in a lovely jewelry box, making it feel extra special from the moment I opened it. Shipping was fast, and everything arrived in perfect condition. The ordering process was easy, and communication was clear throughout.
I highly recommend Hailey's Jewelry House to anyone looking for beautiful, high-quality jewelry. I will definitely shop here again!
23 July 2026
Reply from Hailey's Jewelry House
Thank you for your thoughtful review! Your support and feedback mean so much to us. We’re delighted that you enjoyed your experience, and we hope to welcome you back in the future.
Reply from Hailey's Jewelry House
We truly appreciate your wonderful review! Thank you for choosing Hailey’s Jewelry House. We’re so happy to hear that you’re pleased with your purchase, and we hope to have the pleasure of serving you again.
Bra service!
20 July 2026
Reply from Hailey's Jewelry House
Vilken fantastisk recension, tack snälla! Det är alltid vårt mål att erbjuda både vackra smycken och personlig service, så det betyder mycket att du delar med dig av din upplevelse.
Reply from Hailey's Jewelry House
Hi Nicola,
Thank you for your review.
We have over 5,000 pieces in our collection, all carefully restored to a condition that meets or exceeds their original quality. I’m truly sorry to hear that you’re not satisfied with your purchase.
However, I can’t find any order under your name. Could you please email us at info@haileysjewelryhouse.com with your order number and the name used for the purchase? We usually respond within just a few minutes and will be happy to look into this for you.
Best regards,
Robin
Reply from Hailey's Jewelry House
Tusen tack för de fina orden! Vi är väldigt glada över att du valde Hailey’s Jewelry House och att du är nöjd med din upplevelse. Tack för ditt förtroende!
Reply from Hailey's Jewelry House
Thank you so much for your wonderful review! We’re delighted to hear that you’re happy with your jewelry and your experience with Hailey’s Jewelry House. We truly appreciate your support and hope you enjoy your piece for many years to come.
fast delivery, great service
5 June 2026
Reply from Hailey's Jewelry House
Thank you for your review and your kind words! We appreciate your trust in us and hope you will use your new jewelry a lot!
Above expectation
Super fast delivery! The ring I bought was even above expectations. The pics on the website did not do it justice. It looked even better in reality.
1 May 2026
Unprompted review
Reply from Hailey's Jewelry House
Thank you for your kind words, we are so happy to be part of your journey and look forward to welcoming you again in the future.
Kind regards,
Rebecka
I love ❤️ Hailey 's Jewelry
I love ❤️ Hailey 's Jewelry. Their designs are one in a million.
11 December 2025
Reply from Hailey's Jewelry House
Thank you for your kind words! It means a lot to us that you are happy with your experience. We hope your new jewelry piece will be worn and enjoyed for many years to come.
Warm regards,
Rebecka
Super fine quality products at…
Super fine quality products at compatible prices. Very fast shipping. I continue to buy from here 😊
22 April 2026
Reply from Hailey's Jewelry House
Thank you for your lovely feedback! We hope your new jewelry piece brings you much joy!
Warm regards,
Rebecka
Good all and all
I ordered a ring for my fiance and it came in a good time, a pretty box and everything seemed to be looking good. The issue started when we noticed that the size was incorrect (about 2 sizes bigger than the original order specified). We looked around about 2-3 jewelers and asked them for opinions and also took sizes of the ring and saw that our suspicion were correct and we took pictures to send forward to Heiley's. The first guy I talked to was very dismissive and told me that it's probably my or the jewelers mistake and that their sizers are incorrect even after I explained that regardless of the tools at the jewelers the actual ring is way to big to be the size I ordered originally.
I then contacted another agent that helped me right away and took the ring and fixed it free of charge after realizing their mistake.
The ring came back in good shape and we are now past this, all and all I can recommend this service, but, if it's an important occasion maybe give yourself atleast a month before to make sure they didn't forget something.
3 March 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.