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Auf der Suche nach einzigartigen, qualitativen Möbeln? Dann sind Sie bei der Hauptstadt Möblerei genau richtig! Unser großes Sortiment in Berlin umfasst Möbel von alt bis neu, von antik bis modern, in verschiedenen Stilen und aus allen Epochen! Neben modernen Möbeln bieten wir auch gebrauchte Möbel und verschiedene Antiquitäten und Raritäten an. Weiterhin kaufen wir auch Möbel an.
Marzahner Strasse 21, 13053, Berlin, Germany
4.9
1K reviews
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Replied to 50% of negative reviews
Typically replies within 1 week
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The delivery was well organized and was done to the door of the house. However, there were some scratches of the table surface. Also, one of the corners was damaged, most likely during delivery and handling of the product.
I was a little bit septical. Buying something online. But everything was beyond expectations.
Clear information about the delivery. Within 2 weeks the product has been delivered (I live in The Netherlands) exact on the time as promised. Delivered by Magic Movers from Poland. Very professional. Carefully wrapped in folio. The delivery man helped me to put the product in my apartment on the ninth floor. And the product I have bought, was even better then a hoped for. I rarely give 5 stars, but well deserved.
Reply from Hauptstadt Möblerei
Thank you so much for your wonderful review!
We completely understand that buying a unique piece of furniture online can feel uncertain, which makes it even more rewarding to hear that we exceeded your expectations. We're delighted that everything, from the communication and delivery to the careful handling and the furniture itself, went smoothly. We truly appreciate your kind words and wish you many years of enjoyment with your new piece.
Best,
Team Hauptstadt Möblerei
Overall customer service and delivery were great and very helpful.
Reply from Hauptstadt Möblerei
Thank you very much for your kind review!
We're delighted that you were happy with both our service and the delivery. We hope you enjoy your furniture for many years to come.
Best,
Team Hauptstadt Möblerei
Great experience. The purchase and shipping were very smooth and fast. The product quality was excellent.
Reply from Hauptstadt Möblerei
Thank you for your kind feedback!
We are glad everything went smoothly and that you are happy with the quality of the piece!
Best,
Team Hauptstadt Möblerei
The chairs I bought are of good quality, exactly as presented on the webside, with no hidden defects. Also the service and handling on the part of the store were perfect: they quickly answered my questions and dispatched immediately.
I am slightly disappointed with the very delivery by Polish forwarder. Despite their earlier assurance to keep me informed they did not advise or agree with me the day the chairs would actually reach me. Their driver just surprised calling at 7.am: he will bring the chairs 10am - 12am on the same day. Luckily I was at home. That spoils a little bit the whole transaction and consequently 4 stars and not 5, though the store was not to blame, except in the choice of their shipping agents. Nevertheless I definitely recommend Hauptstadt Möblerei and may return to them if a new purchase occasion arises.
Reply from Hauptstadt Möblerei
Thank you very much for your detailed and fair review!
We are happy that you are satisfied with the chairs and our service. We also understand your point regarding the delivery notice and will take this feedback into account.
We hope you enjoy your chairs and would be happy to welcome you again.
Best,
Team Hauptstadt Möblerei
The drinks cart is absolutely beautiful, even nicer than the photos indicated. I love it! The entire process of ordering was smooth and efficient, and the cart was packed to perfection. These guys are real pros and know how to ship fine furniture.
Reply from Hauptstadt Möblerei
Guten Tag,
vielen Dank für Ihr Feedback und die netten Worte.
Es freut uns sehr zu hören, dass Ihnen der Getränkewagen so gut gefällt und sogar noch schöner ist als erwartet. Schön, dass auch der Bestellablauf und die Verpackung für den Versand zu Ihrer Zufriedenheit waren.
Team Hauptstadt Möblerei
Very helpful. Great delivery staff. Beautiful furniture pieces. Excellent contact.
This is a very nice company with good furniture at reasonable prices. They communicate well and are responsive to questions. The young man who came was very nice and helpful - I just wish he did not have to unload most of the truck to get to my 2 pieces of furniture!
Although a bit hard to find, staff was super helpful and responsive, offering help immediately, listening to our wishes, and pointing out alternatives. They wrapped the item we purchased very well for transport quickly, payment/check out was smooth, and although the item wasn't large they offered to load it in our car. Lovely selection and pricing was fair market value. I'll be back!
Very beautiful furniture. It unfortunately came with some defects, but the costumer service was very helpful and we were able to find a good and quick solution! On this, five stars.
My critic goes to the delivery conditions. The man responsible for the delivery was very good, friendly, and made a great job. However, I find it very upsetting that he did not have anyone to help him. I am a tiny woman and was also not able to help. He had to carry the furniture alone in his back - and we live on the third floor! The piece is very heavy and he struggled - as anyone would! I think those work conditions should be improved.
They were very good very professional and honest. The delivery was fine as well.
Nice communication with the seller, item as described, good delivery.
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