haustierkost.de Reviews 

Great service, quick and efficient delivery! Vielen Dank!

Super service - rapid delivery

it was with great trepidation I ordered frozen food to be delivered to France from Germany when the temperatures were nearly 40°. However, it arrived still frozen and the two meats I ordered (goat and kangaroo) are of good quality and my dog loves to eat them.

It arrived 2 days later. Otherwise, everything was fine.

Very well packaged, high quality dog food. Huge variety of options, quick delivery. Highly recommend!

I have ordered 2 times, (im in Denmark) First order got here partially defrosted but i got compensated for the Spoiled Goods. 2nd order came here in beautiful condition and the cooling /packaging had improved 100%. the food items themselves are good price and seem good quality :)

Well delivered goods and quick reply from customer service. I see myself multiple times in the future!

Dog approved delicious quality food!
Initially I was buying this for my puppy, however my older dog decided to join in and now we bulk buy for two.

My dogs loves to BARF food of Haustierkost.

Good quality products,good communication and good delivery

I have been using Haustierkost for the last 2 and a half years. Their products are high quality, their service is efficient and friendly and I will continue to support them.

Edit: My money was refunded, so I increased the score to a 3.

I'm ordering food at Haustierkost.de for years. But my last order was just something else. My order did not even arrive and was damaged in transport. I contacted the support and they were so kind to send me an replacement. I mentioned my address to were to sent it to. A day later I look at the tracking and can see that the package is going to a different address.

I contacted the support and they said I need to get the parcel at that location because some neighbour accepted a package for a person who's name isn't even on the door. That is not acceptable.

I see the problem by the incompetent support and also by the carrier DPD, hence two stars and not one.

Further, I have to say that the packaging of the product is leaking quite often and the quality varies.

Second try. We ordered the biggest 20 kg, where they had written will be beef, chicken and salmon. Packages 500 g. We got packages 1 kg. for ou small dog very unpractical and no salmon. I have written to support and i got vage and arogant answer. I have screenshot and video of their website where they had wrote exactly what i am saing. They say its not true:) we will complain at higher place just because their arogance.

My dog love it. She's in great shape and everything's fresh and comes quickly. Nothing else to say !🔥

I made my first order from Italy and I'm very happy. Everything I ordered was there and goods arrived quite frozen,it's normal considering the distance. The thing that will turn this site to my main BARF supplier is the fact that offers many BIO choices 😍

The best BARF meal ever - impeccable delivery service, super high quality meats

I have been buying meat for 2 dogs for 6 years in this store and I see that the quality of the products in the store and their selection are getting worse. The last time I ordered meat with delivery within 2 days and one box was delivered on time, and the second one a week later. The meat in the second box was melted and half had to be thrown away. I wrote a letter to the support service, but did not receive a response or a refund for the delay and spoiled product. Also, 6 packs of salmon mince in the last order were of poor quality, the mince smelled like herring and was gray in color with an unpleasant odor. Since I bought this mince regularly, I know what the product should be like. But I received a completely different one, of worse quality and clearly not salmon.

I leave here the email I sent yesterday:

I would like to issue a complaint on the above order because the package arrived with damages to the box and the food. In past deliveries it happened that some of the food packages were almost completely thawed and the whole delivery was a complete chaos in the box (like somebody just threw the frozen food without any care or control). However, this last order was completely unacceptable. Some of the packages I had to throw away because the plastic was broken and the thawed food and blood was leaking all over the rest of the package. I am sure you are aware of how important it is to maintain the cold chain with frozen food, and I am not entirely sure this was ensured with the last order. You can find attached some pictures illustrating my complaint.

I am happy with your product but this status is not acceptable. I would like to request a refund for the lost food and the potential risk of infection due to the broken cold chain. Apologies if this email is not indicated for this complaint so feel free to forward it to the responsible department.

Thank you in advance for your consideration.
Waiting for your advice on how to proceed.

This is a great brand of raw dog food, which we order when on holiday in France.