The omega oil bottle was broken and leaks out everywhere. So other stuff was oily..
Company replied
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See what reviewers are saying
Bra fluespray, men alt for lang leveringstid.
Absolute rubbish, not sure why I didn’t learn my lesson when I had a bad experience with them a year ago. This time ordered online 25th November, no email order confirmation. Sent 4 emails no response... See more
Company replied
No answers to e-mails to customer service. No answers to tickets logged via their "live chat". Not accepting phone calls to any of their customer service lines in Norway, Sweden, Germany, or the UK. S... See more
Company replied
Company details
Contact info
Flemingstraße 22 , 36041, Fulda, Germany
- +47 32 99 43 70
- kundeservice@horze.no
- horze.no
1.8
Poor
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 46% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bra service og rask levering :)))
7 July 2019
Unprompted review
Great Allround service
Item was cheaper than competitors, arrived quickly with great protection for the transit
28 June 2019
Unprompted review
Kort leveringstid og god kvalitet på…
Kort leveringstid og god kvalitet på utstyret 😊
5 May 2019
Unprompted review
Reply from horze.no
Hei!
Takk for så fin tilbakemelding. Vi tar dette med oss videre.
Ha en super dag!
Med vennlig hilsen Horze Kundeservice
Rask levering og god kvalitet
7 April 2019
Unprompted review
Reply from horze.no
Hei,
Takk for fin tilbakemelding.
Ha en super dag!
Med vennlig hilsen Horze Kundeservice
Bra produkter
Bra produkter, men ønsker en bedre returordning....hjelper ikke med salg, når størrelsen er langt over normal og det koster 155.- å returnere et par sko. Kipt at man ikke kan returnere til butikk!!
1 April 2019
Unprompted review
Reply from horze.no
Hei!
Vi setter pris på tilbakemeldingen din og tar med innspillet videre.
Ønsker deg en riktig fin dag!
Med vennlig hilsen Horze Kundeservice
Super rask levering og super produkter
30 March 2019
Unprompted review
Reply from horze.no
Hei!
Takk for din tilbakemelding- vi tar med oss dette videre.
Ønsker deg en strålende dag!
Med vennlig hilsen
Horze Kundeservice
Super service!
25 March 2019
Unprompted review
Reply from horze.no
Hei!
Takk for hyggelig tilbakemelding :) Godt å høre at du er fornøyd.
Med vennlig hilsen Horze Kundeservice
Fin service og rask levering.
1 March 2019
Unprompted review
Reply from horze.no
Tusen takk for hyggelig tilbakemelding. Vi tar med oss dette videre. Med vennlig hilsen Horze Kundeservice
Reply from horze.no
Tusen takk for tilbakemelding. Vi tar med oss dette videre. Med vennlig hilsen Horze Kundeservice
Horze sales and distribution is…
Horze sales and distribution is disgraceful. 1, Horze advertise iterms in stock when in fact the iterms have not been sent from the manufactures.
2 Customers are having to waited up to between 6 & 8 weeks before recieving their goods.
3 I have recieved an E-mail that my iterms have been sent from Horze stores 7 days later I recieved an E-mail to say my iterms have been dispatched.
Conclution is that Horze are recieving payment for iterms they do not have in stock and adnvance of iterms being sent. I feel Horze are missleading and decieving their Customers.
2 December 2018
Unprompted review
Reply from horze.no
Dear customer,
We are very sorry to hear about your bad experience. Due to big technical system upgrade, we experienced too many system fail which our organisation was not fully prepared to respond to quick enough. Unfortunately this caused severe problems for you as a customer.
Our goal is to be a trustworthy and reliable web shop for all equestrians, and this time we failed and truly apologize for the bad experience.
System is currently being stabilised now and we are working hard to get everything back on track. Also one of the main goals for 2019 will be to improve in all areas for delivery and service.
Hopefully you will still remain a customer of Horze in future.
With best greetings,
Customer service management
Reply from horze.no
Tusen takk for tilbakemelding. Vi tar med oss dette videre. Med vennlig hilsen Horze Kundeservice
Completely satisfied.
31 August 2018
Unprompted review
Reply from horze.no
Thank you. Have a good day!
Horze Customer Service
Awful experience
Went way over the delivery timescale stated (which was 3 weeks as it was!!). Customer service is absolutely useless, don't expect a reply from anyone. Happy to take your money but not to deliver items in the UK!!
22 February 2017
Unprompted review
Reply from horze.no
Dear customer,
We are very sorry to hear about your bad experience. Due to big technical system upgrade, we experienced too many system fail which our organisation was not fully prepared to respond to quick enough. Unfortunately this caused severe problems for you as a customer.
Our goal is to be a trustworthy and reliable web shop for all equestrians, and this time we failed and truly apologize for the bad experience.
System is currently being stabilised now and we are working hard to get everything back on track. Also one of the main goals for 2019 will be to improve in all areas for delivery and service.
Hopefully you will still remain a customer of Horze in future.
With best greetings,
Customer service management
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