Home & Roost Reviews 

11,846
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 682 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that orders arrive very quickly and genuinely appreciate the smooth delivery service provided throughout the process. Many consumers are truly impressed by the exceptionally high quality of the items purchased, frequently describing them as sturdy, beautiful, and well-crafted. People also note that helpful support and thoughtful little gifts included in the packages make shopping even more enjoyable. Some people were dissatisfied with assembly challenges, noting that pre-drilled holes were occasionally misaligned or missing entirely during setup. Buyers additionally reported receiving products with minor damage upon arrival, such as split wood, chipped edges, or torn packaging.

What people talk about most

Product

Customers had positive experiences with product, often praising the sturdy construction, excellent materials,... See more

Quality

Consumers find quality to be positive, highlighting sturdy, well-made products that are easy to assemble and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that items are... See more

Service

Reviewers mention positive feedback about service, highlighting fast dispatch times and efficient delivery.... See more

Order

Users describe positive interactions with order, highlighting a simple and straightforward ordering process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A nice sturdy nesting box. Slightly tricky to put together as some pre screwed holes were directly opposite a very hard knot, so we moved them. Looking forward, hopefully to 5 families of sparrows mov... See more

Company replied

Rated 5 out of 5 stars

I am really pleased with the hedgehog house I bought. It is beautifully made with quality materials that I could easily custom with a little outdoor animal safe paint. I can go to bed assured my hedg... See more

Company replied

Rated 5 out of 5 stars

Very well made hedghog house with a good sized entrance, delivered very quickly, despite a slight courier delay but that wasnt companys fault. I tucked in the garden as a hopeful hibernation spot, so... See more

Company replied

Rated 5 out of 5 stars

Purchased a beautiful bird table as a gift. Issue with DPD not Home& Roost fault here but how James resolved gives a true measure of this company and how much it values it's customers. On the back... See more

Company replied


Company details

  1. Pet Supply Store
  2. Garden Center
  3. Pet Store

About Home & Roost

Written by the company

Shop Rabbit Hutches
Shop Guinea Pig Hutches
Shop Bird Tables
Shop Hedgehog Houses
Shop Outdoor Cat Shelters

About Home & Roost

Do you need a Rabbit Hutch, Run, or Guinea Pig cage? Does the family Dog or Cat deserve a new top of the line luxury outdoor house? Or is there a keen twitcher in the family who would love a new Bird Table for their garden?

Here at Home and Roost you could say we're a little animal crazy and between the staff here we have most pet types covered. We love supplying market-leading products our customers love and giving a first class service.

Our Mission

Need a better Hutch? We are the UK's number one retailer for Out-Door Rabbit Hutches, Rabbit Runs and Guinea Pig Cages.

Made In Great Britain

A proud member of the Made in GB Campaign.

A proud member of the Made in GB Campaign.
Unlike the thousands of importers who use the Far East for sourcing products, we invest in Great Britain. All our wooden products are made right here in the UK. We believe that building a firm foundation of High-Quality Products and second to none customer service has helped us rise above the competition. Because of this dedication, we have now joined the list of companies who export to Europe!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

12K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(11,846)

622 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All good no problems

All good no problems

21 August 2026
Home & Roost logo

Reply from Home & Roost

Thank you for your message. I'm glad to hear everything is all good with your order. If you need anything else or have any questions, just get in touch.

Kind regards
Home & Roost

Rated 5 out of 5 stars

Excellent quality.

We are very pleased and impressed with our bird table and hedgehog house. Both are very good quality and well made, the designs have been well thought out and both look very nice in our garden. Delivery was within a few days of ordering and both items were very well packaged. Would thoroughly recommend this company, thank you!

21 August 2026
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Reply from Home & Roost

Thank you very much for your kind words, Mrs Watts. We're really pleased to hear that you are happy with the quality and design of your bird table and hedgehog house, and that they look nice in your garden. It's great to know the delivery and packaging met your expectations too. If you need anything else or have any questions in the future, just get in touch.

Home & Roost

Rated 5 out of 5 stars

Beautiful bird table

Beautiful bird table
Customer service was outstanding.
Despatched promptly
Getting it delivered was another story.

18 August 2026
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Reply from Home & Roost

Thank you so much, Angela, for your lovely 5-star review! We’re delighted to hear that you’re pleased with your beautiful bird table and that you found our customer service outstanding. It’s also great to hear that we were able to get your order despatched promptly.

We’re sorry to hear that the delivery itself was less straightforward — unfortunately, once an order leaves us, we’re somewhat at the mercy of the courier! Nevertheless, we really appreciate your patience and are so pleased that your bird table made it to you in the end. We hope it provides a wonderful spot for your garden visitors! 🐦🌿

Rated 5 out of 5 stars

Good quality mini shelter

Good quality mini shelter that I use to put my cat's microchip feeder in so she can eat when she chooses to spend the night outdoors

19 August 2026
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Reply from Home & Roost

Thank you for your review about the Small Animal Shelter, Sophie. I'm glad to hear you find it good quality and that it suits your cat's needs well. If you have any questions or need anything else, don't hesitate to get in touch.

Home & Roost

Rated 5 out of 5 stars

Excellent Hedgehog house

Excellent Hedgehog house ! Price was good , quality was superb , and delivered within 3 days , would recommend

19 August 2026
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Reply from Home & Roost

Hi Dominic,

Thank you for your fantastic feedback on the Kingston Predator Proof Hedgehog House. We're really pleased to hear you're happy with the quality and delivery speed. If you ever need anything else or have questions, just get in touch.

Home & Roost

Rated 5 out of 5 stars

Home & Roost Cat Shelter

I've never purchased a shelter for housing a stray cat before but just feeding the poor little soul was not enough. I do have a dog who is not overly keen on cats but winters with cold and rain worried me so I bought a shelter that hopefully the cat will use. This was not the cheapest around and I did a bit of homework but kept coming back to Home & Roost's XL Mayfair cat house. It arrived quickly via DPD, had a couple of nicks in the wood in places but overall it appears solid and reasonable quality. I treated it with a couple of coats of Fencelife and also noticed that when the legs are attached that some people were creating a step as the extra height from the legs made the flap quite high up. My husband rigged up a rough frame to keep the flap open whilst the cat got used to it and we decided on bricks rather than the wooden legs. It works for me and keeps the shelter off the wet ground! He also secured the roof with hinges so I didnt have the bother of taking the roof on and off anymore. Sorry I dont have the option to attach pics. 😒

22 August 2026
Unprompted review
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Reply from Home & Roost

Hi Barbara,

Thank you for sharing your experience with the Home & Roost Cat Shelter. It's great to hear that you found the shelter solid and of reasonable quality, and that your husband's idea of using bricks to keep the flap accessible is working well. We hope the shelter provides a warm, dry refuge for the little stray through the colder months.

If you have any questions or need anything else, just get in touch.

Home & Roost

Rated 5 out of 5 stars

Very well made hedghog house

Very well made hedghog house with a good sized entrance, delivered very quickly, despite a slight courier delay but that wasnt companys fault. I tucked in the garden as a hopeful hibernation spot, so not putting any food in and week later caught footage of hedgehog entering it to check out 😀

17 August 2026
Unprompted review
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Reply from Home & Roost

Thank you for your lovely feedback. It's great to hear the hedgehog house is well made and that a hedgehog has already been checking it out. We hope it becomes a cosy hibernation spot for them this winter. If you need anything else or have any questions, just get in touch.😊️

kind regards
Emma

Rated 2 out of 5 stars

Nightmare

I had the wrong panels delivered in my original parcel. I had to have 3 panels replaced due to having faults/not put together properly or checked before being sent.
Some pre made panels had screws coming through the side. For £330 I had expected a better quality. I now have a door with the wire a different way to all the others. Very sharp wires exposed inside the door. Door catches are sharp. A couple of door catches have pitting in the metal.
On the side panels the pilot is placed directly opposite a thin bit of the tongue and groove so the wood just snaps and splits.
The company replaced the badly made and wrong panels but really that is the absolute minimum they should have done in the circumstances. Delivery of replacements took a while and I was told it's because the panels are not kept in stock, if the original parcel was actually checked before being sent, replacements wouldn't have had to be sent. Not an experience I wish to repeat. Cannot recommend and will not be ordering from here again.

13 July 2026
Unprompted review
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Reply from Home & Roost

We are very sorry to hear about your experience and sincerely apologise for the issues you encountered with your order.

Unfortunately, there was a production error with your panels, and we completely understand how frustrating it must have been to receive incorrect and faulty parts, followed by the additional wait for replacements. We appreciate that having to arrange replacements in the first place is far from the experience you should have had, and we are sorry that the product did not meet the quality standards you reasonably expected for the price paid.

We are particularly concerned to hear about the sharp wires, screws coming through the sides, and the issues with the door catches and tongue-and-groove sections. This is certainly not the standard we aim to provide, and your feedback has been taken seriously. 

We welcome you to discuss these issues further with us so we can find a suitable resolution. Please contact Hello@homeandroost.co.uk

Once again, we sincerely apologise for the inconvenience and disappointment caused.

Kind regards

The Home and Roost team.

Rated 5 out of 5 stars

Easy use website

Easy use website
Easy ordering
Excellent products
Been using for a few years,

27 July 2026
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Reply from Home & Roost

Thank you for your kind words and for being a loyal customer over the years. We're glad to hear you find our website easy to use and our products excellent. If you ever need anything or have questions, just get in touch.

Kind regards
Emma

Rated 3 out of 5 stars

Great price and speedy delivery but…

Great price and speedy delivery but quality of product was disappointing in places. There were splits in the wood which needed repairing as we built it. The instructions sent were not specific to the unit we purchased so we had issues getting to grips with it initially. The special "liner" purchased to protect the base was just a piece of ordinary household lino which had no means of securing to the base..good job we had some double sided tape!! Hopefully it will last but not sure at this time...will see what happens in the colder months, although we have ordered a custom made cover in readiness for this

Further Info: Had a fantastic and comprehensive response from Alan. Their customer service is excellent.

27 July 2026
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Reply from Home & Roost

Thank you for taking the time to write all of that out. Three stars is fair, and the detail in it is far more use to us than a bare one or five would have been. 

Splits should not have been there, and I am sorry you ended up repairing them yourself partway through the build. That is not the job you paid for. Get in touch with your order number and I will send replacement panels out. If you are able to send a photo of the splits at the same time it goes straight to the workshop, because seeing where in the timber it happens is how we work out what is causing it.

You are right about the instructions too. There is no assembly sheet specific to the 5ft Sandhurst Single, so what you received was our general one. That is our gap rather than yours, and we are working through the range putting it right.

The floor shield is a different story, and I am glad you raised it, because it plainly does not look deliberate. We leave it loose on purpose. Rabbits chew, and any adhesive holding a floor down eventually ends up eaten, which is a vet trip nobody wants. It is cut to the footprint of that particular hutch rather than being an offcut of household lino, and in normal use the bedding goes on top and the weight of the animals settles it flat within a few days. Loose is also what lets you lift the whole thing out to clean, which is half of what it is for. On the same reasoning, I would keep an eye on the double-sided tape.

What we have got wrong is not saying any of that on the page. You should not have had to work it out with a roll of tape in your hand, and I am getting that changed.
If you would rather deal with the panels directly, email hello@homeandroost.co.uk with your order number and mark it for my attention.

Alan
Home & Roost

Rated 5 out of 5 stars

Hedgehog home

I ordered a hedgehog box with an extension. It’s well made and sturdy & fingers crossed, a hedgehog takes a liking to it. The delivery was quick

27 July 2026
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Reply from Home & Roost

Thank you for your kind words about the hedgehog box and extension. We're glad to hear you find them well-made and sturdy. We hope your new visitor takes a liking to their new home. If you need anything else or have any questions, just get in touch.

Kind regards
Emma

Rated 5 out of 5 stars

Bird table

Bird table was great quality with minimal, easy assembly. Delivered quickly. Would happily recommend.

24 July 2026
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Reply from Home & Roost

Thank you so much for your lovely review! We’re delighted to hear you’re happy with the quality of your bird table and found it easy to assemble. We really appreciate your recommendation! 😊

Rated 5 out of 5 stars

I ordered a hedgehog house from their…

I ordered a hedgehog house from their website. The quality of the product is excellent, really sturdy well made and a really good size and already assembled. It came with some hedgehog food on a deal to get us going. We also purchased hay which is also excellent quality too.
We’re pleased to say from night one we had new residents with hoglets.
Communication and delivery were very good and would definitely recommend thanks home and roost.

21 July 2026
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Reply from Home & Roost

Hi there,

Thank you so much for your lovely feedback! We're really glad to hear that you're happy with the hedgehog house, the hay, and the food, and even more delighted that you've already welcomed some new hedgehog residents (with hoglets!) from night one. That's exactly the kind of news we love to hear.

If you ever have any questions about our products, just let us know. Wishing you and your hedgehog family all the best!

Kind regards,
Emma

Rated 5 out of 5 stars

Excellent quality attractive hedgehog house with free gifts sent swiftly.

I am really pleased with the hedgehog house I bought. It is beautifully made with quality materials that I could easily custom with a little outdoor animal safe paint. I can go to bed assured my hedgehogs are safe from predators due to the thoughtful design. I was also given a free bag of food and a water dish which is fantastic given the house itself was very reasonable.
All was sent packaged well and arrived promptly.

17 June 2026
Unprompted review
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Reply from Home & Roost

Thank you for your wonderful feedback! We’re so pleased to hear you’re delighted with your hedgehog house and impressed with the quality, design and materials.

It’s lovely to know you’ve appreciated the little extras too — we always like to include something helpful for our garden visitors. Most importantly, we’re thrilled that you feel confident your hedgehogs have a safe and welcoming home. 🦔

Thank you for taking the time to share your experience, and we hope your new hedgehog residents enjoy their cosy retreat!

Rated 5 out of 5 stars

Easy to place my order on website

Easy to place my order on website. Speedy delivery and well packaged. Delighted with my hedgehog house. Highly recommend.

17 June 2026
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Reply from Home & Roost

Thank you for your lovely feedback, Ann! We’re so pleased to hear you found the ordering process easy and that your hedgehog house arrived quickly and well packaged.

It’s wonderful to know you’re delighted with your purchase. Thank you for your recommendation and for taking the time to share your experience! 🦔

Rated 5 out of 5 stars

Arrived on time and got what I ordered…

Arrived on time and got what I ordered thanks

22 June 2026
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Reply from Home & Roost

Thank you for your lovely feedback, Julia! We're really pleased to hear that your order arrived on time and that you received exactly what you ordered.

We really appreciate you taking the time to leave a review

Rated 3 out of 5 stars

Disappointed with the quality 1 door…

Disappointed with the quality 1 door very bowed internal partitions very flimsy

17 June 2026
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Reply from Home & Roost

Hi,

I'm sorry to hear that the internal partitions of your 1-door hutch feel bowed and flimsy. That's certainly not the standard we expect our products to maintain.

Could you please send us some photos of the issues you've described? This will help us investigate the matter with our workshop team. We can then discuss how we can resolve this for you. 

Kind regards 
Emma

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