Alquiler vacacional Holidays 2 Malaga Reviews 

70
TrustScore 4.5 out of 5

4.3

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Company details

  1. Short Term Apartment Rental Agency
  2. Vacation Home Rental Agency

Written by the company

We are a married couple who started more than 10 years ago. And now with our partners, we form a great family who is known as Holidays2Malaga. We are in love with our city and even more to show it to all who comes to visit it. All of us who is part of Holidays2Malaga do share the same values: helpful, friendly and understanding. We would love that you come to visit us! Would you?


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

70 reviews

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No recent history of asking for reviews

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Typically replies within 48 hours

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4.3

All reviews

(70)

38 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service from this company

Excellent service from this company! They replied to my messages very quickly, and Marcos was incredibly helpful in answering all of my questions.

He even responded to my messages at 1:00 a.m., which really gave me peace of mind and made me feel supported throughout my trip. Thanks to his prompt and professional assistance, I could travel with confidence. I highly recommend this company to anyone looking for reliable and outstanding service!

6 August 2026
Unprompted review
Rated 5 out of 5 stars

Stay at the apartment in Malaga - one week, three friends.

The apartment was very comfortable, well-equipped, and clean. The location was amazing, just a few minutes’ walk from the historic centre, where you can find many restaurants, shops, and the main attractions. It was also not far from the harbour and the beach, which were about a 15–20-minute walk away.
On our last day before our flight, we left our luggage at the reception and paid an additional fee for the service.
Thank you once again, Holiday2Malaga, for making our stay comfortable and easy. We would also like to say a big thank you to Marcos, who was really helpful! 😊🤗

3 August 2026
Unprompted review
Rated 5 out of 5 stars

This place is great

This place is great, close to the sea, lots of places to walk. There is a swimming pool on the grounds which was the best complement to your stay. The perfect apartment. The most important thing is clean and equipped with everything necessary. For me, the only downside was the dining room table, it's glass, and that creates a big risk of damage and I find these situations stressful. The balcony is nice with a beautiful view, it is worth to put some rest there, instead of sunbeds, then it would be perfect:) And the equipment would be useful beach umbrella. The whole stay was mega successful, I recommend with a clear conscience and plan to return in the next vacation. Thank you very much to our guardian Marcos, a super guy and very helpful. See you soon.

30 July 2026
Unprompted review
Rated 1 out of 5 stars

Horrendous, dishonest and SCAM

Horrendous, scamming company. Staff are extremely rude, especially Marcos and Juan Carlos. The apartment was suitable, although not amazing. They have refused to return the £150 security deposit claiming we made damages to the sofa bed, when we have sufficient evidence to prove it was already in that condition when we arrived. They also accused us of snapping some of the wood on the sofa, however that is not possible with it having been a bed all week. Under Spanish Law, it is illegal to withhold the desposit without sufficient evidence to identify my group as the culprits. As 4 young english lads travelling abroad, we were fully expectant of something like this to happen.

Clearly this is a common thing, as many other reviews also say how dishonest and vile this company is. I should’ve read the trustpilot page before booking with them. Scandalous company and I would never recommend them to anyone.

17 July 2026
Unprompted review
Alquiler vacacional Holidays 2 Malaga logo

Reply from Alquiler vacacional Holidays 2 Malaga

Dear Guest,

We are sorry to read your comments, but we must firmly clarify that the security deposit was not withheld arbitrarily.

The sofa bed was inspected after your departure and damage was found to its wooden structure. We have photographic evidence of its condition before and after your stay, as well as the corresponding report from our team. Based on this evidence, the damage was attributed to your reservation and the relevant amount was deducted from the security deposit.

The fact that the sofa remained open as a bed during the stay does not mean that damage to its structure could not have occurred. We also completely reject the suggestion that this decision was related in any way to your age or nationality. The same procedure is applied to every guest, without exception.

Regarding the comments about our staff, we are sorry that you felt dissatisfied with the way the matter was handled. However, Marcos and Juan Carlos followed our established procedure and explained the reason for the deduction.

We would also like to put the reference to Trustpilot into context. At the time of writing, that platform contains only 39 reviews about our company, and dissatisfied customers are naturally more likely to post there. On Google, where there is a much broader and more representative sample, our company has a rating of 4.6 out of 5 based on more than 3,000 reviews.

We have been managing holiday accommodation for many years and we do not retain deposits without documented evidence. We understand that you disagree with the outcome, but we categorically reject the accusations of dishonesty, fraud and discriminatory treatment.

Kind regards,

Holidays2Malaga

Rated 5 out of 5 stars

I was welcomed by Marcos

I was welcomed by Marcos, Marcos was really helpful and explained everything clearly and took his time to explain the whole process of booking in and the check out process. The appartement was fantastique ! Air con, great kitchen facilities, super clean, comfortable bed and great location and great price, I'd highly recommend booking with Holidays2Malaga!
Thanks again for welcoming me .

21 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing price and great staff!

Marcos and the all company were very attentive and professional. It was very easy to access the property in Malaga city centre and it was an amazing price for the place we had!

1 June 2025
Unprompted review
Alquiler vacacional Holidays 2 Malaga logo

Reply from Alquiler vacacional Holidays 2 Malaga

Thank you very much! Kind regards, Trinidad

Rated 1 out of 5 stars

Dishonest

I could not access the apartment in Benelmadena
The keybox did not work
I returned home the same day without access
They now say they will only charge me for 2 days instead of the 7 booked
You cannot charge for something not supplied
I wish I had read Trust Pilot before booking
I am owed 860 euro
I am a pensioner
I await their refund if they are such an honest company.
Update: They now say they are keeping 100% of my money as I cannot prove I was there (?) Apparently suggesting you have to prove you arrive? Thats a new one lol.
24th April Update: Damage deposit refunded (150 euros) which they cant avoid as it is the law. Hard to damage a property you have never entered.
No mention of the other 700e
I now see the reply below. What was the delay?
Maybe because I complained to the council?
There is no photo of keys.
The photo is of the key box as you are well aware. It did not open asyou are also well aware.
The help offered was no use.I could not openthe box. What help?
I amnot sure what repeated phone calls would have achieved just to keep saying I wishI could help you. Why didn't you?
Please stop trying to put the blame on me.

19 April 2025
Unprompted review
Alquiler vacacional Holidays 2 Malaga logo

Reply from Alquiler vacacional Holidays 2 Malaga

Dear Anne, as I explained you several times, it is not true that the keys were not in the box. All our Staff send us a picture with the keys in the box, that's why, we are 100% sure that the keys were in the correct box. Meanwhile, I remember by colleague phoned you and tried to help you, but you never replied to her. Kind regards, Trinidad

Rated 5 out of 5 stars

Our stay was good

Our stay was good, the flat was clean and good quality for a price. They responded quickly and solved the problem we had (broken toaster). Flat had all basics you need for a stay, like kitchen appliances, aircon, hairdryer etc. All was as pictures inside, no nasty surprised. Adriana was helping us and did a great job. Don't get put off by bad reviews just because people expect 5 star treatment for cheap accomodation and don't understand the culture. Accomodation was good, fair price and exactly as advertised.

2 January 2025
Unprompted review
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Reply from Alquiler vacacional Holidays 2 Malaga

Thanky you very much! Kind regards, Trinidad

Rated 1 out of 5 stars

I DO NOT RECOMMEND

I DO NOT RECOMMEND. The rental company Holidays2malaga doesn't cooperate with the renting people at all. There is no willingness to help or compromise. We didn't have a credit card to pay the €150 deposit, we offered a debit card or cash - no one was interested in this fact and they stubbornly wanted a credit card for unknown reasons. They took the money for the reservation and did not want to return it or find a solution for paying the deposit. The lady I wrote to - Daga, extremely arrogant and rude - only said that either we pay by credit card or they will not let us into the apartment and stopped replying to messages. When asked to contact the supervisor, she said that he is unavailable and we should write on e-mail for all renting (the day before the start of the rental). Finally, booking.com helped with canceling the reservation and refunding the money, but I warn you because it is impossible to come to an agreement with this company.

2 December 2024
Unprompted review
Alquiler vacacional Holidays 2 Malaga logo

Reply from Alquiler vacacional Holidays 2 Malaga

Dear Agnieszka,
We are terrible sorry you have had this bad experience.
Thank you for letting us know.
This person is not working anymore with us.
Kind regards,
Trinidad

Rated 1 out of 5 stars

Not a trustworthy enterprise,

Not a trustworthy enterprise,
To avoid.
Will overcharge you if you need to modify your reservation when travel plans change. They make it very timeconsuming trying to contact their management in charge, which chooses to remain anonymous, - first company I have delt with not telling openly the name of their CEO.Bubu apartments is under H2M. For marketing they use other company's brand name ( Nono Charming Stay vs. Bubu Charming Stay, written on the builging wall ) and their rereceptionist claimed they are the same company.Well, they are not. They also ignore your complaints simply not caring. A typical travel business company exploting tourists as much as they can. Would not trust their 9 to 10 reviews are for real.

21 November 2024
Unprompted review
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Reply from Alquiler vacacional Holidays 2 Malaga

Dear Nanna, NONO apartments is another company. They do not belong to us. We are a vacacional company which manage building and apartments, but NONO is not one of ours.
Sincerely, I do not know which is your claim. Sorry:(
Kind regards,
Trinidad

Rated 1 out of 5 stars

Warning do not book with this company

Warning! Don't use this company They are dishonest and totally misrepresent their properties. I feel as though i have been scammed. Firstly it's a nightmare trying to even get into apartment as the details they promise on they day does not materialise. Some one has to let you in eventually after 40 minutes it was sorted out. I booked in the summer month of july specifically with AC knowing i have a young family and need it for the summer hot season. When arrived there was just fans and the AC unit broken. Now who has fans when you have AC? They kept saying an engineer will fix but kept changing the story to the owner needs to approve the fix. I can only describe them as lying scoundrels. Finally there is no parking at the apartment, so having to park away, please be very careful. I did not do my research on trip advisor on this company and should have done before booking.
THE APARTMENT is Okay. Had to buy own bleach to wash away the smelly shower. If you have booked I would urge you to cancel and rebook elsewhere. Our holiday has been ruined but I don't want this to happen to others.

16 July 2024
Unprompted review
Alquiler vacacional Holidays 2 Malaga logo

Reply from Alquiler vacacional Holidays 2 Malaga

Dear Addul, Thank you for your feedback. We do not accept late checkin anymore.
Kind regards,
Trinidad

Rated 1 out of 5 stars

Warning Stay away from this company

Warning! Don't use this company They are dishonest and totally misrepresent their properties. Please see below
They said it included parking but it didn't . After paying 60 Euro for parking we got to the lot but the numbered space was not there. Then we were trapped in the lot and couldn't get out. Finally someone came with another key, but they didn't know what were doing,
Then wee couldn't get the key to the apartment without help
THE WORST WAS THE APARTMENT WHICH WAS DIRTY, DARK AND SMELLED. We didn't stay 5 minutes. Their pictures show a bright sunny apartment with a pool (lol) We feared for our lives in that location. I am now in the process or pursuing action against so no one else has to endure what we endured

5 May 2023
Unprompted review
Alquiler vacacional Holidays 2 Malaga logo

Reply from Alquiler vacacional Holidays 2 Malaga

Dear Jim, I am afraid this happened 2 years ago. So, I cannot remember and give you a honest reply.
Kind regards,
Trinidad

Rated 1 out of 5 stars

Avoid Awful

Please DO NOT book a holiday with Holidays2Malaga, poor and wrong communication about key access, after 24hrs of travel we had a further hour delay in soaring temperatures to get the key, not even a bottle of water on arrival, the flat is situated on a dirty and a ‘war torn’ street, defective walls, floors, cockroaches, blood stained dining seat pads, stained bedding, construction works for two days 9am till 8.30pm, staff rude, unhelpful and not even been to the apartment, very poor communication and we will now be proceeding with legal action, awful.

A reply two years later addressed to Jim?! Who is Jim? Says it all!

4 May 2023
Unprompted review
Alquiler vacacional Holidays 2 Malaga logo

Reply from Alquiler vacacional Holidays 2 Malaga

Dear Jim, I am afraid this happened 2 years ago. So, I cannot remember and give you a honest reply.
Kind regards,
Trinidad

Rated 4 out of 5 stars

Pleasant and efficient staff

Pleasant and efficient staff. A nice clean apartment in the centre of town. Well equipped kitchen and a lovely strong, warm shower. A comfortable bed.
Would definitely recommend.

18 February 2023
Unprompted review
Alquiler vacacional Holidays 2 Malaga logo

Reply from Alquiler vacacional Holidays 2 Malaga

Thank you very much for your kind words :) Trinidad CEO H2M

Rated 5 out of 5 stars

Perfect apartment

Perfect apartment, awesome location.
Great and fast communication. Always friendly and direct!
Thanks to H2M for really good service recommend 100%

6 September 2022
Unprompted review
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Reply from Alquiler vacacional Holidays 2 Malaga

Dear guest, thank you so much for your review. So happy to know that you had a great time at our apartment. Do not hesitate to contact us again if you come to Malaga :) Take care! Kind regards, Jimmy. Holidays2Malaga

Rated 5 out of 5 stars

Very professional company

I booked an appartment for my friends from Belgium and everything went very smoothly. From the online booking until the check-out, an experience to repeat. Thank you Holidays2Malaga!

10 September 2022
Unprompted review
Alquiler vacacional Holidays 2 Malaga logo

Reply from Alquiler vacacional Holidays 2 Malaga

Thank you very much for your review and time. We are so happy to know that you had a wonderful stay at our holiday home. If you decide to visit Malaga again, please let us know. It will be a pleasure to help you to find a property suitable for you and your friends. Thanks a lot. Jimmy. Holidays2Malaga

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