KRD Catering Reviews 

Avoid if you're a commercial kitchen relying on your equipment working. We bought a 3-pump condiment dispenser which was faulty out of the box – one pump completely seized, the other two working only intermittently. What followed was two weeks of being sent round in circles.

We were asked to film and resend video evidence of the fault not once but twice, following their troubleshooting steps in full both times with no improvement. Then our emails went unanswered for days. When we chased, we were told a reply had been sent that we never received and no copy was ever provided. We were then told the fault fell outside a 14-day window they'd never previously mentioned – despite the equipment only being tested once installed for our opening. Finally, after all that, we were told a paid engineer's report was now required before any refund would even be considered.

Every time we cleared one hurdle, a new one appeared. It felt less like genuine customer service and more like a deliberate attempt to delay and avoid a straightforward refund for faulty goods. We've had to pursue a chargeback through our card provider to get our money back. Keep records of everything if you deal with this company, and think carefully before ordering equipment you'll depend on.

They delivered only half of my order. I reported it immediately, but they didn't do anything about it. No refund, no replacement, no resolution.

I haven’t received my order, you won’t answer my emails nor does anyone answer the phone. How can I possibly give you a decent review

Just about everything went wrong.
The company supplied my items in the wrong colour (white instead of grey).
I phoned the two numbers on the website. One said the mailbox was full, the other wasn't answered.
I completed a complaint on the website, which was acknowledged (presumably automatically).
Since then, total silence.
I have resolved to accept the wrong colour. I will never order from this company again, and would advise others not to.

Avoid to buy any equipment from this company you willwesttimeandmoney, I bought Fryer twin tank from them, but one of them not working, and there is leaking oil coming ander the fryer through the sensors thermostat and oil tap leaking, I sent over 10 Emails but no response,

I purchased the blender a month ago, only used a few times, it started to trip the fuse, and when in use, has smoky smell. I emailed the customer service, they said there’s no refund, for warranty, they only provide replacement parts, but in order to proceed, they need me to hire an engineer, come to take a look on the product and write a report and send it to them with 30 days. That is going to cost me a fortune just in order to get a parts for the replacement?!!!!

The quality is not great, and there’s no warranty. So please be careful on buying products from them

Ovoid at all costs. They sent a faulty fryer and they won’t replace it or send money back. They are asking for a report.
If the fryer was broken when they sent it why are they not just replacing it. Avoid this place like the plague. They don’t respond. They are terrible. Customer service is shocking. stay away from these people

I return my item last 3 weeks ago i am asking my refund they dont answer me very bad service

The meat slicer is simple, easy to operate and robust. I cuts slices from very thin to quite thick. Very pleased with it.

Non delivery of goods, contacted KDR they claim the goods are lost and I have to fill forms to claim refund, they have no proof of delivery because it was never delivered,

Purchased a Double Pizza oven ,used it 3 times & both doors came loose & fell off.
After numerous emails & pictures & videos sent, they have told me they will send out 2 new doors ,However they are on a shipping container on the other side of the world & will take 2 months or so to arrive back in stock then have to wait for them to be shipped to me. I told them I'll have a refund & ill return the oven as I need it for Business & can't wait 8 - 10s weeks. Zero reply ,stuck with oven that was only used once a week over 3 week period.

I received a chip fryer, came not even welded together, was told to send back after emailing backwards n forwards with photo evidence on numerous occasions. Sent it back costing £14.15, now don’t get me wrong it wasn’t the cost that really annoyed me, was the fact that they would not accept responsibility and refund postage, when charging me delivery plus return at a cost £22.50. The item wasn’t even usable once delivered, totally cheap rubbish. Consumer rights in this country is electrical goods shouldn’t be charged return if faulty, when stating that to them on the phone they where very rude. Not bothered about the money and that it was faulty it was the way it was handled. BE AWARE I’m not a moaner and 1st time I’ve ever wrote a complaint

DO NOT USE Been buying items from here in readiness to open a chip shop. Unpacked an item which turned out to be incorrect and significantly cheap then the item we bought. Contacted KRD where they wont do nothing about it!!!! SHOCKING WISH WE READ THE REVIEWS BEFORE BUYING

Item arrived damaged and the company fails to deal with the complaint. Do not order from them

Worst company around. It’s more of a scam company. I ordered products and the finance team iwoca paid them and now it’s been 4 weeks and they are not delivering my goods. I have called them everyday and they always say will pass message onto boss and get no response. I don’t even understand how this company is still trading and how many people they must’ve scammed and got away with it. You can’t rate less than 1 otherwise I would rate them even less. I will now take legal action against them so they don’t think of scamming anyone in future.

DONOT USE!!! Spent over £1000! Brand new fryer can’t use unable to use from new DANGEROUS.Im now getting Solicitors’s involved

I recently purchased a commercial 6 slice toaster from this company. I started to use it a few weeks after the purchase and noticed the static toaster sounded like a tractor while in use. I could only contact the company my email! and explained my annoyance with the noisy toaster. The agent then told me to get a qualified engineer to provide a report at my expense even though the unit was a month old!
This company should not be trading and I have made a formal complaint to Paypal.
Horrible customer service!!!!

Do not trust KRD at all. Don’t be fooled by the appearance of their products or the prices they advertise. The devices they sell only look good on the outside and honestly feel more like toys than useful products. I personally bought one of their devices, and after using it, I realized it had absolutely no real function and was not useful at all because it didn’t even heat properly.

When I contacted customer support, they replied very slowly — sometimes only once a day — and then told me that because I had used the device, I could no longer return it. My question is: if I don’t use the device, how am I supposed to know whether it works or not? I bought it to use it, not just to look at it.

My experience with this company was completely negative, and I honestly feel like I wasted my money. I strongly recommend that people do proper research before buying from this company and not trust their advertising.

I purchased 2 stock pot burners, advertised on their website as having a Flame Failure Device. When they arrived (delayed twice!) I was surprised that they did not have any kind of safety mechanism. Even with the knobs in the off position, the gas was freely flowing out of the burners. My Gas Engineer checked them and agreed that they were unsafe as the only was to stop the gas flowing was to turn off the gas at the bottle.
I got in touch with Customer Services and after a dozen emails over a week long back and forth, they insisted that my gas set up was incorrect and that I should get a Gas Safe engineer to check it. They said that they were happy with the product and the problem was at my end. Not once in a dozen emails did they acknowledge the lack of FFD, even though the website clearly states that it has one.
The product is not fit for purpose, and customer service is a joke. Just a bunch of untrained people with zero knowledge of what they are selling. They use delaying tactics and hope that you will just go away.
Do not waste your money with this company

Machine not good working sorting wrong. I try change machine but company not do it.
They say "bring in a technician, prepare a report, and then we'll process it," and they expect me to pay the technician's fee. It's a terrible company; definitely don't do business with them.