So, as far as grey markets go Kinguin has always been the most reliable. With Loaded (Formally CDkeys) I've had problems with about half of all keys I've purchased whereas with Kinguin I have never go... See more
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From our beginnings in 2013, we’ve been building our Kinguin community - fast forward to now - and there are almost 15 million ardent fans! We’ve come a long way but guess what, we’re just getting started….
As the original games marketplace, we have always believed in creating an open accessible platform. Today, we love connecting gamers with sellers to give them the best, most competitively-priced games in the world.
In case of any issues with the product, we highly recommend using our "Report a problem" button. It will significantly speed up the process of resolving the matter.
You may find this feature in the product Activation details, FAQ, and under the "My Game key is not working" topic while creating a ticket.
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I have been selling legitimate keys on Kinguin and strictly adhering to all marketplace guidelines. To my shock, my merchant account was suddenly suspended under the claim that I operate "multiple accounts."
This claim makes no sense. I only own and operate a single account, and as everyone knows, merchant verification requires strict personal ID and company documentation—making it impossible to randomly open duplicate accounts.
When contacting customer support, the agents provided zero evidence or specific details regarding their automated flags. They simply throw accusations without proof and close the case with no room for discussion.
Word of advice for prospective sellers: Be extremely careful when doing business here. Your account and efforts can be abruptly terminated without warning, explanation, or clear proof. Very disappointing experience.
I had to try 3-4 different masterpass card to achieve a successful payment process.
They gave me the wrong key twice in a row but the customer service is quite fast.
I buy all my digital games and software from the site as you can find some decent offers from time to time, so far so good without any issues, tbh can't be sure about customer support, as i never needed till to date.
Good price but fées are expansive but many discount on multiple site arr disposable. Subscription is too much if you don’t buy many games.
Quick e-mail delivery, proper notifications throughout the whole purchase.
Took some time to get a response, but they were realy nice and solved my problem quickly. Other thing that was kinda bad is that they defaulted the refund method to the Kinguin wallet, I would've preferred to get the money refunded to my payment method.
Even though the purchase had some issues, the customer support service was fast and efficient.
Price is pretty good, delivery is fast, it's all I can expect. I tried the offer to get a random game for a very low price too, and it was pretty good imo !
I bought Snapchat Plus for 6 Months and it was good, the product was delivered after about a day.
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