KONE Reviews 

My father in law lives in some flats for old people. The lift repair requires parts from Germany which are taking an inordinate amount of time to arrive. Meanwhile, lift dependent old people are effectively trapped in their flats. I could have easily driven to Germany and back for the part. This is very poor service.

The worst lift company in the UK.
Do not waste your time communicating with them.
Their so-called Customer Service DOES NOT exist.

Broken lift (the only one) in apartment for 1.5 months. Kone failed to investigate the issue fully (I certainly hope it was not a complete mistake) in their initial visit. Ordered one part, only to discover there is another issue that requires yet another part. Took 2 weeks for the first part to arrive, another 3 weeks for the other part. After 1.5 months, clearly we are not their priority, since no one came right after the part has been reported to arrived. What's another few days after more than a month.

Kone third party contractor damaged some material while installation which they charged to customer as well. And even after paying extra, installation still not started..

KONE Australia has a very poor service quality. It has been 3 weeks now that the lift in our building is not working. KONE is not even able to provide any eta. The technician did wrong assessment at first and the parts which they ordered did not solve the problem. They have again ordered new parts and has not provided any eta. We are not sure how many more weeks, we are going to stay without lift. Very poor service from KONE Australia.

Im Harsh Arora from faridabad. Im into building residential projects of stilt plus four storey building. I have a very bad experience with your so called global and renowned company. I have given you three lifts contract last year. None of them have been delivered till now. One of the lift was committed to me that it will delivered at my site 248/ 15 faridabad on 31/5/23. Then it was communicated to me it has left factory on 31st may. Still i have not received my lift till today. God knows when it will be delivered and it will be in running condition at my site. My project is getting delayed by each passing day. No executive or site engineer have a concrete answer . They have stopped picking up my phone . I have called 20 times today . Still no reply. Very bad experience with kone india . Will not recommend any body to go ahead with this pathetic brand

very bad service nd rude employee i hv purchased kone elevator at that time mr G S saini manager promised me for AMC at 30000/- per year nd that was signed by dikshit garg employee at that time i asked to GS saini to sign but he says company ki stamp hai na
but after one year when i asked for AMC @30000/- per year there manager says this is stamp made by u nd not doing amc after so many request
i advise all customers dont buy kone elevator as service and behavior of employees after u parchase it not good before buying this they accept all ur terms but after giving money they dont want to deal with u
worst experience

We installed Kone Lift in ThiruNagar, Vadapalani. The emergency button glass was broken. We have been asking for a replacement past 8 months and its not yet fixed.
The service is not up to mark. There is no response to calls or complains.

(((AVOID THEM)) Wished that I can give them a 'BIG ZERO', disabled' on a mobility scooter' living on the 6th floor!
Totally not fair situation not being able to go for my medical appointments!
Ru ni g out of foods d getting min help from my neighbors

I am writing this email as a last resort. I am a Kone user in the Gunes apartment number 42 in Istanbul Umraniye Necip Fazil District, Dilektasi Street Istanbul Turkey. We have an 8-year-old Kone brand elevator in our building. It has been malfunctioning since its inception. Even though we regularly have the maintenance and inspections done by the Kone authorized service, it gives errors on a regular basis every day. In recent months, these malfunctions have become more frequent. We had the electrical system completely rebuilt with the advice of the maintenance officer who came to us. Lastly, we bought a 20 KW microprocessor voltage regulator 1 month ago. Our expenses for these works exceeded 2000 Euros. We pay maintenance fees to keep the elevator running. It is not even clear where the fault originates from. It is called driver failure, it is impossible to interfere with the driver from outside except the Kone authority. It is said that an electrical fault with the code F0120 is read.

Why can't we use the elevator that we have regularly maintained by Kone? Our apartment has 10 floors and there are families with elderly and children. We are all mad. We do not anticipate that anyone will move into a building with a Kone brand elevator from now on. Kone will remain in our minds only as regret and sadness. We are victims of our money. I hope an official who hears our voice will help us because Kone services in Turkey do not solve our problem. If you do not help us with our problem, from now on, we, as the apartment, will seek our rights in front of social media and the law with the documents we have. We will make an effort to keep all our acquaintances away from the Kone brand.

worst elevators, had two lifts in the building, one was never working all the date and always reporting as waiting for parts

Do not use this company, there service center is useless they say they will be out within 4 hours?? still waiting 4 days later, considering there was a person stuck in one of your lifts I thought you would have made this an emergency, we had to call the fire brigade to get them out. The engineer is always on there way to me, so if anyone see's a Kone van driving around looking lost please point them in my direction.

Called their hotline and received the worst customer service experience ever. Was very rude and not helpful.

Worst lift ever always broken never fixed properly
Glasgow 6 floor high flat without a lift it’s a joke
Not recommended at all
Been broken 6 times in 4 month this latest time been 4 weeks imagine 4 weeks without lift
2 pregnant women
6 kids
2 asthmatic
Horrible company

Good quality. Never have any issue with their customer service.

Awful experience, lift not repaired, no feedback, nothing

The address is 7616 Courtney Campell Causeway Tampa, FL 33607 Seazens Apartments. The building is about 3 or 4 years old. One elevator has been broken for about a month. Building management claimed they are waiting for a part from Kone to repair the elevator. This is one of 3 elevators that have not worked for about a month. This past week a second elevator broke, taking a day to repair. Both are the main entrance elevators. One is the freight elevator for moving. Kone's inability and seeming unwillingness to fix their defective elevators is appalling. The elevators have been scaping something as they go up and down. After reading about the reliability issues and poor service provided on Trustpilot and other sites, I have to question the elevator's safety. Poor quality, reliability, and service is the problem we have experienced with the elevators.

I can advise any company not to use Kone because they will get a lot of headaches from the tenant. Their elevator is so bad, and their technician is worse. We are living in einbecker str. 101,
10315 berlin we have Kone elevator it has a problem for years, and now both elevators are broken, and we inform them many times, there are older people on high floors we need to fix it as fast as possible, but they took 3 to 4 days to fix, and at the end it will be broken again after 1 hour, and we are repeating ourself by calling bagging them to fix it again, I think they will feel the responsibility when one of the older people die because the health care did not arrive on time. However, this is a small review about their product and services, and we decide to publish their behavior on Media to let all world know who is thus the company, thanks Kone, for not being human scenes

Purchased two lifts from Kone both covered by maintenance agreement. Engineer called to fault warning pushed a button and reset it. Then received bill for £400 for ‘faulty telephone line’. Challenged and asked for specific details of call made to BT, Line number, BT staff spoken to and then guess what, charge cancelled. Basically someone attempting to charge me for a made up fault. How appalling is that! Just about to order another lift. Guess what looking elsewhere. I cannot tolerate this sort of behaviour from a company. They should have apologised. Still waiting.

Awful customer service and maintence.
Had to contact their head of Customer Services via LinkedIn to get a response to a complaint sent to customer services over a month ago. Passed over to Colin Drum, the area manager who took a further three months to reply with little to no research done into the complaint. Engineers report attending site, but when I double checked on our CCTV cameras, no engineer arrived - no apology or even a concern regarding this behaviour from their employee. Lots of lift companies looking for work, no need to use these jokers.