Fust Reviews 

Good product description. Unexpectedly rapid delivery. Fust always comes through quickly.

Fast delivery, well packaged!

Easy to use, excellent price and quick delivery!

I am beyond disappointed in the customer service from FUST. I have ordered washing machine & drier in April for delivery in May. In May I received only washing machine and drier is still not delivered - 4 MONTHS later! All I hear after many eMail and phone follow ups that product will be soon available and then - I get informed about another delay and another delay and another delays. ZERO gesture from Fust to cover the inconvenience, despite asking multiple time for replacement drier to bridge the gap (I have small kids and I would really need the dier I bought). They just IGNORE you. Then once product is available (apparently, but who knows, as I have zero trust in what they say now), they tell me first delivery is possible in 3-4 weeks only, despite me being a client waiting for product I paid for already 4 months. Few calls & eMail follow ups later, with some rude people - my delivery date is still not scheduled.
Its LAST time I ever buy anything there and after this experience I have ZERO trust in info they provide online regarding product available (not reliable) and I am beyond frustrated with customer service that gives zero care about their customers, is not trustworthy and not reliable based on terrible experience I had.

I paid full upfront for a fridge at COOP CITY ZUG FUST beginning May. Twice the wrong fridge was delivered, and after waiting 2 months finally a correct one has been installed. No emergency contact number - staff is not trained, never came across one responsible person during the whole bad experience. Recommend not buying from sales persons directly at Fust.

There is no response to complaints - email sent to info address is replied that the complaint is sent to the the Sales Person. Shouldn’t there be an independent person reviewing a complaint?

The sales people kept saying I will receive a ‘compensation’ but have not received anything so far.

belle carafe! beau design. il faut juste faire attention au début quand on verse l'eau...

I found the best price on the market telephone on Fust.ch and the delivery was the next day... Happy with my experience

Unbelievable bad service!!! I will never buy things from Fust again!!! I ordered a wash machine because the old one was broken. First it takes almost two weeks to schedule an installer appointment which was very frustrating. We filled in all information, it includes where the machine should be installed, are there stairs, what kind of stairs, etc. very detailed. But when the guy came, it was only one guy, and he didn't know anything about the situation and simply said he can not move the machine to the cellar himself and need another person. He said he will call me later today to install it. I was very cooperative and trusted him. But he never called me again, and when we called the service center they said we have to wait until the next week! When I discussed it with the service center, he emphasized that I need to take care of the workers safety and health, as if I was forcing them to do impossible job! I have to say, how come they didn't prepare anything when they come, they knew there have to be two person whenever there are stairs and only sent one person, and simply let the customer wait? How come this installer is booked for this job today and can simply cancel it and enjoy a free day, without giving any effort to organize the job with another coworker so the installation would be on time as planned for the customer? Has the service center ever considered customer's situation?

The delivery service is bad. I was informed that my parcel could not be delivered because I was not at home. I was at home during the estimated time of delivery unlike dpd. Actually it is not the first time dpd does not feel like delivering the package. And I have to go myself to the parcel shop to receive it. Please consider other delivery methods like swiss post which is mich more reliable.

Perfekt...👍🏻 Go inn and find out 😊😊inkl. 1Kg Kaffee ganz unverhofft 😁

Absolutely terrible service! Changing the delivery dates or simply cancelling them without telling me. Not replying to an email about damage done to my apartment by the delivery person. No apology even when I sent a second email, just a rude reply. I am extremely disappointed!

I went to purchase my TomTom at Fust Chavannes. Helpful person who told me to contact Verdsoix for information, as Chavannes does not sell this product.
Called Versoix to have some information on the product. However, no one picked up the call.

Bischof provided exceptional service during my Apple Watch purchase at Fust in Zurich HB. His professionalism, friendly demeanor, and in-depth product knowledge made the experience smooth and enjoyable. I highly recommend seeking his assistance for any tech needs!

Don’t count on them to deliver order. Waited a month and then they cancelled the order but only after I asked about delivery

Reliable company that provides things at reasonable prices, plus I get Coop |Supercard points & can pick-up goods from my local store.

I placed an order for "immediate pickup":
Went to the store 3 days after I placed the order, they told me the product wasn't there.
I raised a claim on Fust website. After some days they replied "they needed to change the product" and that they were giving me a slightly better one. I accepted and waited for them to notify me when to go pick up.
They never sent any communication and I continued to complain over the website. NO REPLY.
I finally called them to understand the situation and to cancel the order. They've said I was gonna be refunded with a voucher and so far I haven't received anything from them.
MY EXPERIENCE IS TERRIBLE WITH THIS COMPANY

Please do not use DPD as delivery service.

I'm at home, waiting for my package worth 800CHF to be delivered this Tuesday. The delivery was moved to Wednesday. On Wednesday courier marked package as undelivered without ringing doorbell, and moved delivery to Thursday. On Thursday - today they marked the package as undelivered AGAIN, without ringing doorbell. I don't even know how to receive the package now.

I'm not going to buy from your store ever again simply because you use DPD to deliver things.

Easy to order online and find the nearest store for pick up. The staff at the store were friendly, knowledgeable and very helpful. I would go again.

We decided to use Fust Niederwengen to renovate a large bathroom. The advice we were given was perfect, the choice of materials and equipment made easy in a very friendly way. We then received a detailed plan of all the work necessary and, to our great surprise, all the dates worked, the workment arrived and worked very efficiently and were very friendly. We are thrilled with our bathroom and cannot recommend Fust Niederwengen more highly. A very pleasant experience in spite of 6 weeks of work in the flat.

Ordered "next day delivery" - almost a week later the package still hasn't arrived. No response from Fust when contacting them via contact formulas.