I ordered $150 worth of covers over 2 months ago. Still have not gotten them. First inquiry to customer service got me a “ sorry for the delay. We really appreciate your business. I assure you it’s on... See more
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I ordered $210 worth of couch covers on July 28th that I never received. I tried contacting the company 3 times and I received an automated reply that linked me to a tracking number that does not work. It has been 5 weeks and 2 days with no product.
*Do NOT use this company!*
On Jun 20, 2026 I ordered 2 x Urban Voyager ISOFIX Dog Car Seats. Order #FF35307U. I paid £135.51.
I emailed Jul 7, 2026 to check on the delivery status, they replied to say "checking all the details to get you an answer as soon as possible" and gave me a tracking number that didn't provide any information. "The information may be incorrect. Please check and try again".
Wed, Jul 15 emailed them again to ask when my order would be delivered and reported the tracking number did not work. I did not receive a reply with a valid tracking number.
Jul 29 2026 I received an email to say that my order was dispatched is on it's way. The Items in this shipment is only 1 of 2
Urban Voyager ISOFIX Dog Car Seat
Then I had another email "The last item in your order is on the way". Nothing was ever delivered!
I have emailed this company again today asking for a valid tracking number and honest communication that I will actually receive this order or I am opening a fraud case via my bank.
Dont buy there! I ordered in July and now it‘s September - still no delivery even though they provided a tracking number. I‘ll recall my payment through the provider for obvious fraud.
Never again!!!
Terrible service. Paid $168 for a sofa couch cover. Order placed in July, and confirmation order was shipped two weeks later. Tracking number provider but shows no status. Tried contacting via Emailing Customer Support , Facebook Page, Instagram. With no success. Customer Support never responded to my two Emails sent and Facebook and Instagram and get the similar response to what I see on here ask to send the order number and they would be happy to support. I am going to report this company is to the ACCC as at this stage I just want my money back.
I ordered about $130 worth of couch covers. I paid $20 for expedited shipping. I waited 2 whole weeks before asking them when my product would be shipped. They continued to give generic and vague responses blaming different departments and assuring me my order would be prioritized. I requested a refund on expedited shipping since it still has not been sent. They offered me 10%($13) of my order refunded upon delivery. I told them that would not work and that I wanted a refund on shipping that was clearly not expedited. They ignored that request with another vague response complaining about their logistics department. They told me my order was processing and about to be shipped over a week ago, and it’s still not on the way. I have now sent them three emails spaced days apart requesting a full refund and to cancel my order, as it has now been nearly a MONTH with the order status stuck at, “confirmed.” Do not waste your money with this company!
I’ve been waiting for over 40 days for my package. after almost 30 days, they provided a tracking number that doesn’t exist anywhere. Then they claimed to be arranging a reshipment because they received an update about my order (what does that even mean?).
Eventually, I had to report the issue to my credit card issuer and request a chargeback.
Do not use this company. Goods I ordered had not arrived after several months, so I requested a refund. I was told I needed to provide paypal details for the refund (highly suspicious that it could not be refunded through the original payment method), and needless to say no refund has materialised. I am reporting this company to Trading Standards.
I ordered in June, still not received my order which I paid over £70 for. Numerous emails sent to them which they keep saying it’s on its way. I have now asked for a full refund and surprise surprise it’s been ignored. I would not even give 1 star
At the moment 1 star is generous.
Order submitted on 07/07 advising ten day delivery. Email received 22/07 advising items dispatched and tracking number provided. As of today 04/09 no items have been received and the tracking information still shows as order pending.
I have sent numerous emails to FF customer services and have been told on 22/07, 09/08, 19/08 and 24/08 that my order was dispatched on each of these dates. I have requested a refund on at least three occasions each time being told that a refund cannot be issued as the items are in transit. Yet the tracking system advises that the order is still pending and has not yet been dispatched!
Shocking service altogether.
Having bought from them previously with no issue I must say that this experience will be the end of my dealings with them.
Ps im still waiting for an update on when my refund will be issued
For clarity the order number is FF36930U
This scammy business has replied to my review with absolute lies. What a disgraceful way to conduct business. Do not give your money away to these charlatans.
It's been almost 3 months since ordered and they say its been shipped. That was a month ago--still no product!!
We need a zero or negative star choice! What a huge disappointment! After reading these 1-star reviews, it’s pretty obvious to me that I won’t be receiving my sofa covers any time soon, if ever! I will try to stop the payment or dispute it any way that I can! And lesson learned, never order again from a company that you have no idea where the product is supposed to be coming from. 🤬
Scam. Multiple emails checking status. Organised a refund via bank. Told them this and to cancel order twice. Zero reply to five emails!! They should not be in business
I ordered my blanket on April 12th and was told it was in route on May 26th. I checked back on June 26th, July 26th and Aug 26th and was told the same thing. The tracking number they gave me does not work. I have requested a refund and heard nothing back as of today September 2, 2026. I will never purchase from this company again!
BEWARE! SCAM! CHINESE COMPANY TAKES YOUR MONEY AND DELIVERS NO PRODUCT!!!! Ordered June 12. It is September 2 and no product delivered. No communication!!! BEWARE!!!!DO NOT ORDER!!!!!!
I’ve checked TRADING STANDARDS. We can report this company. I am reporting. Let’s SHUT THEM DOWN!!!!!
DO NOT BUY FROM THIS COMPANY. IT NEEDS TO BE CLOSED DOWN FROM THE UK MARKETPLACE. THEY DO NOT FULFIL ORDERS. I HAVE BEEN WAITING OVER 2 MONTHS AND THEY STILL DO NOT PROVIDE ANY DETALS WHERE MY ORDER IS OR RETURN YOUR MONEY. THEY ARE A SCAM COMPANY.
I was really looking forward to receiving my sofa covers, as this was the only company I could find that offered them in a size large enough for my needs. Unfortunately, what started as an exciting purchase has turned into an extremely frustrating experience.
I placed my order on 13th June — 81 days ago — and I am STILL waiting for my order. My money was taken, yet the goods have never arrived.
What is even more disappointing is that I have contacted the company several times to request a refund, but despite my repeated attempts, I have received neither my goods nor my money back.
The product itself may well be wonderful, but unfortunately, I will never know because I haven't received it!
Taking payment and then failing to deliver the goods, while also ignoring repeated requests for a refund, is simply unacceptable customer service. I have been incredibly patient, but 81 days is far beyond what any reasonable customer should have to wait.
I would strongly advise potential customers to think carefully before ordering. The lack of communication, failure to deliver and failure to process my refund have completely ruined my experience with this company.
I now simply want my money returned.
This business needs to be shut down permanently. They are taking people's money and lying about deliveries and refunding. DO NOT BUY FROM THIS PLACE.
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