Frank Energie Nederland Reviews 

Excellent accurate advice on somewhat complex matters. Franks people know.

I was very satisfied with the quick and adequate response when I had a question and needed help with a subject that was very relevant to me.

Good communication saves us the energy by preventing misunderstandings, reducing the need for repeated work, and aligning the communication point. Efficient communication is a massive energy saver and the backbone of productivity. When teams align early, they completely bypass the frustration of wasted effort. Thanks Frank Energie for your effort.

I am about two month a member from Frank Energie and I am waiting two month for koppeling my sunpanels by Enphase. Very kindly answers after each question but never a solid repare.
I dont know now what to do for a solid solution. Who helps???

Prima tool.

Terrible service, waited for over 20 minutes on the line and the person hangs up on me mid sentence when I'm introducing myself.
I ended my contract due to never being able to get in contact with them for app issues. Now I'm with another company my battery is still connected to their vpp with no ability in their app to disconnect it. They don't answer my calls and only text me saying that I can disconnect in the app, which I can't. I'm very surprised at the general positive reviews this company receives when they have such a bad customer service and app issues.

Contract is prima maar teruglevering is heel erg laag. Prettige app met goede info.

I am quite satisfied by the prices and the service that I get during last 3.5 years with this company. Easy to solve any question, quick reply. Up to me... well done.

This app is extremely buggy. My battery in the app shows 0% when it is charged to 100%. It has been like this for a week, and they never bothered fixing it until we wrote them emails and feedback. They are very slow to respond.

I understand software can be buggy, but when you control hardware, and you keep pumping batteries to 100%, and you never use them and keep them for weeks like this, and your app is showing 0%, you start to do real damage.

The latest upgrade completely removed my home charging station and car from the app, and it is impossible to add back because of the broken UI. The battery is charging up, and the app shows the battery at 0%.

Another annoying thing is that there is no English language in the app. I am sure many expats are using this provider. And to make things worse, you cannot even copy from the app, you need to take screenshots and translate them like that.

You need to think about users of this app, not just design for design's sake. The app is pretty, and that is it, does not work reliably, is hard to use unless you are a Dutch speaker, and every update is a lottery.

I use their service for 4 months, and I find it very unreliable and not safe for the hardware. At this point, I don't recommend them!

Love to see all the smart tech integrating well in my energy mix.

Would give extra star if they could smart grid control more heat pump brands.

Great quality of service and price.

I have been a Frank Emergie customer for 2+ years now and anytime I had a question or an issue, their prompt response and solution orientedness brought swift resolution and full customer satisfaction.

Just awful. I have been for months trying to get an answer on being able to get refunded for gas I was not using, and they kept sending me back and forth emails that never helped resolve the issue. To phone, expect to be on hold for nearly an hour and then nothing resolved.

The switch to Frank was easy, clear communication. I could integrate my home battery (AlphaESS) and car charger (Zaptec) within minutes. Unfortunately, even though the solar inverter is included in the AlphaESS system, the solar panels cannot be controlled yet from Frank. Same for my heatpump (WeHeat). This is definitely an area where they have to improve. The app in general is slow and takes long to open and to load details.

Regarding energy trading and slim laden, I am not sure if their algorithms provide value and are best optimized yet. Fully understand that the spot market (onbalans) is not anymore as fluctuating as it was a year ago, but the current performance is rather poor. Sometimes the app shows a big win per day but that gets compensated with a high price per kWh which I had to pay to buy this energy. So sometimes it feels that it helps Frank to trade and do peak shaving, but I'm not seeing a real income yet on my side. If this won't get better, I will change back to Tibber.

So far so good, all the necessary paperwork is done in a smooth and correct way. The app is installed en looks very helpfull. Delivery will take place the first of March.

They are fair with the cost. The app is easy to use. I have had no problems changing to solar panels and a battery.

Clear and transparent with the billing. Good initiative to save energy.

I really like the service but I wish to have more visibility via the app on my usage. Optimally also a web portal that I can open from my laptop. Other apps do it better. Maybe I will see possible integrations with my smart home system.

Additionally, I switched to a Frank Energie to help me decide if I need a home battery, but so far I am not sure if it is a profitable option. I feel or see that I am paying more than my earlier fixed tariff contract but I will do some research when I have time.

We have had just over one year with solar panels and a 17kw battery and it seems to be good value the battery certainly make allot less (-50%) on the trading system of franks and this was indicated by the seller of battery but still 10% ROI so far !! Let see in future

FRANK deserves a solid 10 out of 10! Exceptionally customer-focused, solution-oriented and reliable. Truly thinks along with you — and when it comes to cost, it’s simple: an absolute no-brainer..!!