Femplay Reviews 

1,711
•
TrustScore 2 out of 5

1.9

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Rated 2 out of 5 stars

Ordered two items. Received sales confirmation straight away, but no shipping information. Package showed up 6 business days later, containing one item I did order, and one I didn't. The 2... See more

Rated 1 out of 5 stars

I ordered 2 items. No shipping info was provided. I emailed and called multiple times with no response, phone number doesn't work. One item was received after a week but no response or refund from the... See more

Rated 2 out of 5 stars

Ordered two products. Meant to be delivered following day. Nothing. Rang them. Messaged them on website. Emailed them. Nothing. Scam site. Looks like the site has been taken down now. Money gone. Do... See more

Rated 5 out of 5 stars

For purchase and delivery the company has made everything as easy as possible. Sailed through purchase in minimal time and product was delivered before due date. Fantastic customer service. Produc... See more

Company replied

Company details

  1. Sex Toy Store
  2. also in
  3. Lingerie Store

About Femplay

Information provided by various external sources

Femplay Promo Image

Femplay is 100% Australian Owned and has been heating our bedrooms for over 15 years

Buy the best toys from Australia's #1 Online Adult & Sex Shop. Femplay is 100% Aussie owned & we care about the best toys to get you off.
Shop online now!


Contact info

1.9

Poor

TrustScore 2 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.9

All reviews

(1,711)

16 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scam site

I ordered 2 items. No shipping info was provided. I emailed and called multiple times with no response, phone number doesn't work. One item was received after a week but no response or refund from them about the second item. Both items have since been removed from their website so I can't leave a review for them. Item was drop shipped. This is a scam company.

21 August 2026
Unprompted review
Rated 1 out of 5 stars

Order NOT sent

Order NOT sent. Phone number no answer. No reply from email. Taken money without anything received. DO NOT USE - fake website.

16 August 2026
Unprompted review
Rated 1 out of 5 stars

No response from them and no product received

No response from them. There lines have been down for months apparently and silly me forgot to check their reviews before purchase. Don't do business with these guys as you will likely receive nothing from them.

28 July 2026
Unprompted review
Rated 2 out of 5 stars

Zero customer service, don't waste your time & money

Ordered two items.

Received sales confirmation straight away, but no shipping information.

Package showed up 6 business days later, containing one item I did order, and one I didn't. The 2nd item was not a reasonable substitute, and cheaper.

Emailed service at femplay.com.au requesting this discrepancy be remedied, no response after several weeks. Phone number on sales confirmation email is never answered.

Appears to be a drop shipping operation, not a real business.

27 July 2026
Unprompted review
Rated 1 out of 5 stars

Do not use this business

Do not use this business, they are a complete scam. There business model comes directly from the Nigerians scammers model. I ordered a product from them and paid for it but no delivery, they took my money from my bank account and that was the last I heard of them. I emailed them several times but no response, I cannot ring them because conveniently for them there phone does not work.

11 May 2026
Unprompted review
Rated 2 out of 5 stars

Dodgy site

Ordered two products. Meant to be delivered following day. Nothing. Rang them. Messaged them on website. Emailed them. Nothing. Scam site. Looks like the site has been taken down now. Money gone. Do not buy.
UPDATE: The products eventually came after weeks but absolutely no communication. Do not use this website.

20 May 2026
Unprompted review
Rated 1 out of 5 stars

Possible credit card fraud

I ordered a product three weeks ago and it hasn’t arrived. The company is non-contactable via email or phone. I have lodged a claim through my bank and am waiting to find out if I’ll get my money returned.
As a separate issue I have just had an attempted fraudulent transaction for $8000 on the credit card I used. The bank picked it up as fraud, blocked it and cancelled my credit card. I can’t be certain the 2 experiences are linked, but it is very suspicious as this is my only recent online transaction through a new website.

19 March 2026
Unprompted review
Rated 1 out of 5 stars

Do not order through Femplay

Really disappointed that I have not received the order placed over 2 months and I have not received a response to any of my emails. I have previously ordered through Femplay and had a good experience but after this, I will not be purchasing through them again.

16 December 2025
Unprompted review
Rated 1 out of 5 stars

Zero communication

Zero communication. Over 2 weeks no order progress, want the order cancelled as it's a joke and I'll refuse the product sending it back even if it is sent. Still zero reply. Never touching this company again! Will remove this bad review if given a refund asap

2 January 2026
Unprompted review
Rated 3 out of 5 stars

No communication

I have finaly received my order. Did not get any notification that it was on its way. Received about 1 week after it was placed. Could not phone them as they had phone problems. I've sent 2 emails but did not receive a response.
Butt i have to say ny Item arrived in good order. Thank you

7 January 2026
Unprompted review
Rated 1 out of 5 stars

Undelivered $300 worth of goods

Ordered $300 worth of goods, said will be shipped out following day with shipping details- that never came through. Tried reaching out, no response.

I have used this company 10 years ago and was good, but now seems like a different story.

Not sure how this site hasn't been taken down yet! Its unacceptable to be taking money and not delivering services with 0 communication.

19 December 2025
Unprompted review
Rated 2 out of 5 stars

No communication from company

Update, I eventually did receive my order, about 3 weeks later, no emails or updates from the company.
I never received my purchase and the company does not respond to my emails.

12 December 2025
Unprompted review
Rated 1 out of 5 stars

Same as others: scam site

Same as others - the website is a con. Takes orders and never supplies. No email to record transaction. Prices too good to be true - because its fake.

And "our phone lines are down" - f

6 November 2025
Unprompted review
Rated 1 out of 5 stars

This site is a Scam

Update. 3/12/25. After lodging a complaint with ASIC and ASD as well as starting a recovery through my bank, I was surprised to find a package containing the order at my front door today. Still no communication and to much going on to trust this supplier again. Had she emailed me it might be a different story.

Order placed and payment taken the following morning at 07:05 for $173.97
Like all the other complaints, nothing received, phones disconnected and no response to multiple emails.
Police report will be lodged today

20 November 2025
Unprompted review
Rated 1 out of 5 stars

Placed an order at the start of the…

Placed an order at the start of the month, no contact, sent multple emails and still nothing, havent received my product or any email response or phone call back, seems to be more of a scam than actually providing a proper service.

5 October 2025
Unprompted review
Rated 1 out of 5 stars

Yeh don't purchase anything from this…

Yeh don't purchase anything from this company.
I cannot believe that a business like this is still running and isn't shut down for the lack of service and not delivering purchased products to the customers.

You're a joke Femplay. You take our money but it's only a matter of time that KARMA bites you in the ARSE.

8 October 2025
Unprompted review

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