The delivery address was passed on to the couriers incorrectly but it was acted on immediately, Im in business myself, its easy doing things right slightly more challenging putting thing right with a... See more
Company replied
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Review summary
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Service was outstanding - received my purchase within 24 hours by DPD, who are also the best parcel delivery company. Communication was also spot on and received purchase and delivery instructions w... See more
Company replied
Delivered free of charge at a competitive price, ok I had to wait a few days but that's no big deal. My Stihl strimmer turned up and I think I'm going to be a happy customer, thank you.
Company replied
Product was easy to find on website, ordering was simple and delivery was easy to track once we knew it was on its way. It arrived earlier than the original delivery date given & the product arrived u... See more
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Company details
Written by the company
Opened as a division of Winchester Garden Machinery Ltd in the early 2000s and operated by a passionate team, we are one of the few online arboricultural dealers that have a showroom where you can come and try items and also talk face to face with our knowledgeable staff. We are authorised dealers for all of the equipment that we sell and can give informed and accurate advice to our online customers ensuring that you make the right choices, first time and at the right price! We also offer full service, repairs and spare parts backup with everything we sell, meaning we are the complete dealer for all your needs. We always offer great discounts and will always try to match or beat our competitors prices wherever possible. Please call us or email us if you think we are not being competitive enough! Our recent re-brand and new website bring us up together with the 21st century world and we are always learning and revising our policies to try and make ourselves even more efficient in dealing with our customers.
Contact info
Fair Lane, SO21 1HF, Winchester, United Kingdom
- 01962 857951
- sales@forestandarb.com
- forestandarb.com
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Good price quick delivery
28 August 2026
Good price and delivered quickly
20 August 2026
Super fast great service
15 August 2026
Very helpful staff
Ordering was easy and communication was excellent, highly recommend.
20 August 2026
Unprompted review
very quick from buying to delivery…
very quick from buying to delivery excellent many thanks
2 August 2026
This company dealt with my order very…
This company dealt with my order very fast, i will use them again, R Johnson
1 August 2026
The axe I ordered was best value and I…
The axe I ordered was best value and I had it delivered to the accommodation that I was staying. Brilliant service.
3 August 2026
Arrived very prompt good communication…
Arrived very prompt good communication with delivery dpd
24 July 2026
Paid for next day delivery and arrived…
Paid for next day delivery and arrived 2 days late
25 July 2026
Reply from ForestAndArb
Good morning,
Thank you for taking the time to leave us a review.
I can see your order was placed on a Saturday, meaning we would dispatch on Monday for delivery on the Tuesday, however, due to your location it looks like this took 1 day longer then expected and was delivered on the Wednesday.
I have gone ahead and refunded your next day delivery charge as an apology.
We hope to see you shopping with us again soon and apologies again for the issue.
Beth @ ForestAndArb/WGM
Great price for the STIHL TS410 and…
Great price for the STIHL TS410 and delivery was as promised, next day. What's not to like.
24 July 2026
Reply from ForestAndArb
Hey Elan,
Much appreciated! Thank you for choosing us and for taking the time to leave your feedback. We look forward to serving you again in the future!
Charlie @ ForestAndArb
Service was outstanding
Service was outstanding - received my purchase within 24 hours by DPD, who are also the best parcel delivery company. Communication was also spot on and received purchase and delivery instructions within minutes of ordering. The boots are also exactly what my son was looking for and more than met is expectations - they were also £30 cheaper than on another online supplier site.
Thanks so much
16 July 2026
Reply from ForestAndArb
Hi Beverley!
Much appreciated! We are so glad everything from the price to the speedy delivery hit the mark. Thank you for choosing us, and we look forward to helping you again in the future!
Charlie @ ForestAndArb
Reply from ForestAndArb
Hey Darren,
Short, sweet and to the point! Glad to hear you're a fan of our service, and we look forward to serving you again soon.
Charlie @ ForestAndArb
Reply from ForestAndArb
Hi Ian,
Thank you for taking the time to write us a 5 star review! We're very happy to hear it all went well, and we look forward to serving you again soon.
Charlie @ ForestAndArb
Great experience
Easy to order, arrived very quickly. Good competitive pricing and delivery. Very satisfied. Will use again and highly recommend.
13 July 2026
Reply from ForestAndArb
Hi Sarah,
Thank you so much! What a lovely review. We're happy you're happy!
Charlie @ ForestAndArb
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