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Experian Reviews 

98,258
•
TrustScore 4 out of 5

4.1

Credit Reporting Agency
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Review summary

Created with AI, based on recent reviews

Looking at 11,027 reviews, reviewers had a great experience with this company. Customers frequently mention how simple and efficient it is to freeze or unfreeze their credit accounts to protect their personal information safely. Consumers also state that the available advice and tools are extremely helpful for building credit scores and monitoring overall financial progress over time. Some reviewers were not happy with customer support, noting long communication delays and the major difficulty of reaching a human representative on the phone. Other people also felt that updating account details could be complicated, alongside experiencing frustrating payment processing delays and unexpected recurring membership charges.

What people talk about most

User experience

Customers had positive experiences with user experience, finding the platform very easy to use and navigate.... See more

Service

Clients share ambiguous opinions on service. While some consumers report frustration with automated bots,... See more

Payment

Consumers find payment to be ambiguous as experiences vary greatly. While some users appreciate being able to... See more

Website

Reviewers highlight ambiguous aspects of website functionality, reporting contrasting experiences. While some... See more

Customer service

Reviewers mention ambiguous feedback about customer service, highlighting stark contrasts in their... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Experian Boost gave me a new outlook on how my credit rating could improve. It also review several accounts (lke my rent payment which I have faithfully paid for 3 years) that will potential boost my... See more

Company replied

Rated 4 out of 5 stars

Experian is good. I get a little frustrated at the time it takes for payments to update. My score has not been below 800 with the other bureaus in over a year, and it dropped to 797 with experian two... See more

Company replied

Rated 4 out of 5 stars

Helpful in getting credit on bills one pays every month! Helps boost your sckre realistically

Company replied

Rated 4 out of 5 stars

Was very easy to freeze my account long ago; however, could not figure out how to unfreeze, had to use the chat which was helpful.

Company replied

Company details

  1. Credit Reporting Agency
  2. Credit Bureau

About Experian

Written by the company

Experian US is committed in helping consumers to protect, understand, and improve their credit by offering a host of free products to access your credit report and credit score, along with credit monitoring and boosting your credit scores. Our customer service is dedicated to answering your questions and responding to your needs, and to help ensure your satisfaction with our products and services.

For consumers in other countries, please visit our global contacts page.

Contact info

  • 475 Anton Blvd, 92626, Costa Mesa, CA, United States

  • experian.com

4.1

Great

TrustScore 4 out of 5

98K reviews

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4.1

All reviews

(98,258)

10,301 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 3 out of 5 stars

Need more banks

Need more banks. Like one pay. That’s what I use for my bills and I can’t get boosted if you can let me log into that so you can see my transactions. So boost is no good.

6 September 2026
Rated 5 out of 5 stars

Take your life to the next level

Experian helped me to understand how important my credit score is in life and how to increase it. With the knowledge I've gained from Experian, I'm learning how to be my own bank. I guess I'm taking things to the next level. Nice.

5 September 2026
Rated 5 out of 5 stars

Credit boost

The boost helps improve your credit rating it really does work I am rebuilding my credit score and im happy to say im on the road to buy a newer home

5 September 2026
Rated 5 out of 5 stars

I have been having credit issues

I have been having credit issues. I've been trying clear things up for over a year. I applied all the bills and 5 bills were able to be added. I was scared to boost my score but I did. And it boosted 20 points!!! I'm so excited. And I'm on the right track.

8 May 2026

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