Etrias.nl Reviews 

DON'T BUY FROM THEM. Bought and received an Arc'teryx Alpha SV jacket with damage-defect of a burnt spot on the sleeve 2 months ago. Immediately sent photos and reported it. Sent even a 2nd round of photos for full transparency. After days they came back to me saying the jacket was worn and not damaged before sent to me (claiming that I caused the damage). They said they cannot refund me and that I must pay 80euros extra to have it fixed by Arc'teryx. I asked them to exclude the 80euros from my refund amount and refund me, as their policy states this "if the product is returned damaged, the costs for this can be charged to the consumer". So, I was willing to even take the 80euro damage costs despite the fact the jacket was damaged the moment I received it. Also asked them to provide me with the statement of evaluation of the damage for the 80 euros as well as with photos of the jacket being undamaged before sending this to me. Never received it as they refused to send. Also asked for clarification of the evaluation on how they came to the result that 80euros are needed for the jacket to be fixed. Never provided who did the evaluation and how this was made. They just did not want to refund me even though the jacket was damaged while being in their possession. The funniest part, after accepting to get it repaired and sent back to me, they shipped me an Arcteryx pair of pants, not my jacket!
In total I paid for a 800 jacket, received it damaged, and paid extra 80 euros to get it fixed, and basically I did not have a say as a customer whether I want it fixed or refund. No option was given. And that 2 months now to get my jacket! 2 months!!!
To Etrias, you got 880 euros from me and permanently lost me as a customer. That's the professionalism of the guys there, zero. Of course they will try to make an excuse in the comments cause “the shop is never wrong”. But basically, guys, just avoid them. Low level tier 2-3 Resellers.

Wrong item refunded and very bad customer service, I waited for more than 15 mins

Nice collection, great quality, and top service. I am pleased with this buy.

One of the worst customer service I've ever seen

I have ordered on March 30th and when I paid the website said it will take 5-6 days to deliver. We are April 14th and still nothing. The order is in their warehouse and still not sent.
Also, I have make a mistake on my road number (which I agree is my mistake), and the customer service is taking hours to reply to me with no help.

Run away

Stay away! The order took more than 3 weeks to arrive and it's been 2 moths since they received my return and still no refound. Awful cudtomer service!

Total scam! Don’t trust this store! I waited over a month for my package that never arrived and no refund!
I wrote several times to the store. They finally replied me with a tracking number that was not valid. After I pointed out that the number doesn’t exist they told me to wait and that it will appear. 2 weeks later, it still didn’t appear and now they are telling the problem is the carrier who lost it. I asked for a full refund, but they refuse to refund me!
They are telling me the carrier needs do investigate the issue, but the tracking number was NEVER a valid real number!

I ordered some glasses from them on 18 December and in spite of my writing to them I have not had any reply. They had promised delivery in 6 days to an address in Italy. I have contacted the customer Services without any response. Can they tell me what is going on? This was supposed to be a special Christmas present and something has gone very wrong

Ordered and didn't receive after 11 days even its in The Netherlands and I've written to them and they promised the arrival time but it never happened and their replies are just very standard. The items I've ordered from other countries at the same time even arrived earlier than this local store. Very dissapointed since it was supposed to be a birthday gift so I had to buy something else.

Great service! Thank you!

I am in Italy and I was able to easily find a company that, despite being foreign, also ships its products to Italy.

The end conclusion to our order was us losing our money without any product received.
-The promised delivery time was not fulfilled
-Emails are not being replied to (promised max. 1 day response time)
-False claims were made that we signed some document that nullifies European consumer rights laws? Any request to actually provide this proof of signature has been ignored.
-Customer support even found it funny at times
This store is an absolute criminal scam. I hope you read this before even considering to lose your money here.

I strongly advise never ordering from Etrias. Their website promises “order today, delivered tomorrow,” but I’ve been waiting for my order since October 23 — more than two weeks now — and it still hasn’t arrived.

I contacted customer service several times by email, but never received any reply. There seems to be no real customer support and no effort to resolve delivery issues.

This experience has been extremely disappointing. Etrias does not keep its promises and cannot be trusted when it comes to delivery or communication. I will definitely not order from them again

Delivered faster and very good product!👍

Delivery information were accurate and delivery was as planned . I am satisfied how the package was packed and delivered .

as soon as they find out that you only want to replace a small part of an older article they stop communciating

Is Etrias still a viable organization - says over an dover no delivery options

Updated review, order was finally delivered after much trouble, and after we received the second package (since the first one was damaged and late) it was packaged a lot safer and all is in order. All in all, order received.

Good fit. Fast delivery

I did shop in your store and 2 workers are very helpfull to me, thank you so much, big loves from Turkey🤍

Really nice product, arrived really quick and well packed. It came in the original box and with a small bag to protect the lens.