CeX/WeBuy - España Reviews 

​I ordered an AMD Radeon RX 6700 XT (Reference Design) for €280 (order #1895935). CeX sent the wrong item entirely: an XFX Speedster SWFT 309, which they sell on their own website for €195, an €85 difference in their favour.

​I tried to be as reasonable and constructive as possible. Since I live in Portugal and collected the order across the border in Spain, returning it involves significant hassle. I initially offered to keep the card if they refunded the €85 difference. When they refused, I compromised further: I agreed to keep the cheaper card without any refund, asking only for an updated invoice/ticket reflecting the correct model and serial number so the purchase would be covered by warranty.

​After days of back-and-forth and repeatedly sending photos of the card and serial numbers, their final response was simply that their system "cannot update the ticket", leaving a full return as the only option.

​Sending an item worth €85 less than what the customer paid is unacceptable; refusing to adjust either the price or the receipt to ensure warranty coverage after admitting the mistake was entirely theirs demonstrates zero customer care.

Buying online from CeX Spain is a gamble, and resolving their errors is a complete waste of time. Avoid.

Edit: As their response clearly demonstrates, they refuse to take responsibility for sending the wrong graphics card, showing complete disregard for the inconvenience caused. In the end, it is the customer who pays the price for their incompetence.

Great place to get a replacement smart phone. Excellent website and easy to search, quick delivery and a good product received. Highly recommend

Really like the services and the experience that the stores provede. I like buying back used things

I ordered and bought a Olympus OM E10 classed as B condition, no stipulation as to colour, when it arrived it was nearly new and the harder to find black and silver model so I'm absolutely delighted,

Good
Product

Really good. I will buy again from the Cex store

Good place to buy cheap games, phones, etc

My was as new and at great price, Thanks

Easy to deal with

El call of duty world at war no me va y el disco del scarface es full inglés aque en la caja pone en español

I really had a great experience doing the business with you guys

They are selling nothing!! THEY WILL TAKE YOUR MONEY AND DISAPPEAR!
They sold me a phone with a faulty battery and without the accessories, even though the listing clearly stated that everything was in perfect condition. The phone was advertised as Grade A, which means it should have been in impeccable condition and include all the accessories (charger, cable etc)

They refuse to give me a refund, they refuse to send me the missing accessories and they have shown absolutely no interest in resolving the issue, even after I provided several photos proving that the phone took 4 HOURS to charge from 0% to 100%. This is completely unacceptable, especially considering that this model is well known for its ultra-fast charging.

When I asked for an explanation, they simply DISAPPEARED.
This is a scam.

They took my money by selling me a defective phone while advertising it as being in impeccable condition.

DON'T BUY HERE, SAVE YOUR MONEY

I ordered some games for the wii u one of them doesn't work at all I contacted them to see what I could do and they said take it to the store to sort it out which is miles away from where I live so now what?I ordered online no way to send it back for a refund or exchange the game without me going to the store not good sorry.

Blurays llegan pronto y en perfectas condiciones. Hasta la fecha ninguno defectuoso.

Quick delivery and this is the best phone I've ever had. The price was excellent and the delivery was so easy

Very good price macbook and basically brand new

Very fast and I use cex when in was in uk

Receive my online purchase in good condition and in a very reasonable time frame, would be very happy to use them again.