Dear T. Bogdan,
Thank you for taking the time to share your detailed feedback. I’m truly sorry to hear that your experience with us has caused frustration and disappointment.
First, let me clarify that we are a legitimate Swedish company, founded in 2009, and we have proudly been Sweden’s largest experience gift provider since 2024. We have helped nearly one million customers enjoy memorable experiences over the years, and our recent launch in Germany is part of our effort to bring those same standards to a new market.
Regarding the balloon flight voucher you purchased:
It is not unusual in our industry to offer promotional pricing for future events—particularly for seasonal experiences like hot air ballooning, which are weather-dependent and planned months in advance. This is a common and well-accepted practice in the experience and travel industry, allowing customers to secure a limited-time offer at a discounted rate before general booking opens.
On the product page, it currently states:
👉 “Jetzt kaufen – Flug ab August buchen. Gültig die ganze Saison (April–Oktober) & für 3 Jahre.”
What this means is:
🗓️ First flights begin in August 2025. The voucher is valid during the flying season (April–October) until 2028.
We understand that this could be clearer, and we’ll revise the phrasing to avoid any future misunderstandings.
As for the voucher format:
The current layout is intended simply as a proof of purchase until the booking calendar opens. No QR code is required at this stage, as all redemptions are managed digitally through your email and the unique voucher number linked to your booking.
We’re also very sorry about the issue with the email address. This was due to a technical misconfiguration that has now been corrected. You can always reach us at: kundendienst@erlebe.com
Once again, thank you for your honest input. Your feedback is invaluable to us as we expand into new markets. Should you prefer to cancel, we offer a 45-day return policy and are happy to help. Otherwise, we’d be glad to notify you personally when booking opens to give you early access.
We hope you’ll give us the opportunity to turn this experience around.
Warm regards,
Claudia