Erlebe Reviews 

45
TrustScore 2 out of 5

2.0

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Erlebe.com ist Teil der Upplevelse.com-Gruppe, einem der führenden Akteure in der Erlebnisbranche in Schweden. Das schwedische Unternehmen wurde 2009 gegründet, und bisher haben wir Erlebnisse und Geschenke an mehr als 200.000 zufriedene Kunden verkauft. Im Frühling 2025 haben wir die Türen zum deutschen Markt geöffnet, um die besten Erlebnisse Deutschlands anbieten zu können.


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2.0

Poor

TrustScore 2 out of 5

45 reviews

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2.0

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(45)

8 reviews in the last 12 months

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Rated 5 out of 5 stars

This evening on the River Spree

This evening on the River Spree felt like something out of a love story… My husband and I decided to go on a date, and the boat cruise with Erlebe turned out to be a true gift for the soul. Everything was perfect — from the moment we stepped on board to the last sip of our drink under the stars.

The sunset… pure magic. The sun slowly dipped into the water, the sky glowed in shades of pink and gold, and the city around us seemed to pause. We held hands and sat in silence — because no words were needed. Everything was said in that moment.

The three-course dinner was exquisite. You could taste the care and attention in every bite. The drinks were just right — helping us relax and fully immerse ourselves in the experience.

A special thanks to the crew — so kind, warm, and attentive. We truly felt like we were being looked after with heart.

This date became one of the most cherished memories of our lives. Thank you, Erlebe, for creating such a beautiful moment. We left not only with emotions, but with a deep feeling of happiness.

18 July 2025
Unprompted review
Rated 1 out of 5 stars

ERLEBE BIG SCAM

First of all I pride myself in being a patient person but my limits are put to the test with your system. Ok, I understand that errors can occur with every kind of system. I am fully aware of that since working in the IT field and I can easily go over the fact that there were technical difficulties that prevented the shipment of the voucher that I paid for a couple of days ago. Was happy to receive them eventually after a few days but when I received them I was shocked about the limited, illogical and useless information that they contain. I already acquired so many different vouchers from different vendors and the process was so smooth, clear and concise but on your platform that is the complete opposite.

1) The vouchers your system provided have absolutely no information about the vendors you are supposed to be in partnership with so no contact nor name of the vendor or any kind of clear instructions on how to implement them. For example when I click on the View booking information it only sends me to a basic map that shows a list of possible cities but has no proper steps on how to actually use this voucher.

2) On your site on the voucher i was interested in and acquired it was clearly stated this voucher should be able to be used in the time slot April - October and for the next 3 years. To my surprise when I go on my actual voucher I find out that the Booking opens in August 2025 only ... So we have false and contradictory information.

We are now April so there's almost 4 months difference from what is originally promoted on your site. If i would have been interested for August i would have bought the voucher in that month or one month earlier not in April.

3) The format of the voucher seems to be done by my nephew who is 10 years old and now is learning how to use a computer and screams so badly of SCAM. Plus the fact that you only get a fictive voucher number, no barcode, no QR code is really not helping your case.

Bonus info when trying to write email to their customer service mail i receive : Address not found
Your message wasn't delivered to customerservice@erlebe because the address couldn't be found, or is unable to receive mail.

So to sum it all up, vouchers provided are a joke and just forward your to even greater joke with illogical or false advertised data, unhelpful and nonexistent information or steps on how to actually use the voucher, basically a complete and rounded "shit show" pardon my french but that is my honest opinion.

My only regret is that I wasn't in a more clear state of mind to recognize what actual type of site this is so congrats on that one.

I will make it my personal mission to make it obvious to all my network and more so they can be properly warned of what they are getting to.

11 April 2025
Unprompted review
Erlebe logo

Reply from Erlebe

Dear T. Bogdan,
Thank you for taking the time to share your detailed feedback. I’m truly sorry to hear that your experience with us has caused frustration and disappointment.

First, let me clarify that we are a legitimate Swedish company, founded in 2009, and we have proudly been Sweden’s largest experience gift provider since 2024. We have helped nearly one million customers enjoy memorable experiences over the years, and our recent launch in Germany is part of our effort to bring those same standards to a new market.

Regarding the balloon flight voucher you purchased:
It is not unusual in our industry to offer promotional pricing for future events—particularly for seasonal experiences like hot air ballooning, which are weather-dependent and planned months in advance. This is a common and well-accepted practice in the experience and travel industry, allowing customers to secure a limited-time offer at a discounted rate before general booking opens.

On the product page, it currently states:
👉 “Jetzt kaufen – Flug ab August buchen. Gültig die ganze Saison (April–Oktober) & für 3 Jahre.”
What this means is:
🗓️ First flights begin in August 2025. The voucher is valid during the flying season (April–October) until 2028.

We understand that this could be clearer, and we’ll revise the phrasing to avoid any future misunderstandings.

As for the voucher format:
The current layout is intended simply as a proof of purchase until the booking calendar opens. No QR code is required at this stage, as all redemptions are managed digitally through your email and the unique voucher number linked to your booking.

We’re also very sorry about the issue with the email address. This was due to a technical misconfiguration that has now been corrected. You can always reach us at: kundendienst@erlebe.com

Once again, thank you for your honest input. Your feedback is invaluable to us as we expand into new markets. Should you prefer to cancel, we offer a 45-day return policy and are happy to help. Otherwise, we’d be glad to notify you personally when booking opens to give you early access.

We hope you’ll give us the opportunity to turn this experience around.

Warm regards,
Claudia

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