eleven.fi Reviews 

2,969
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

I received the order confirmation few minutes after I placed the order. Prices are competitive and clearly shown in the web site. I would suggest more picture of the products and their boxes, i.e. ing... See more

Rated 5 out of 5 stars

Everything went smoothly, the prices are lower than anywhere else, and the free shipping option is great. There is a problem with the web shop, When you click on a shade of a product it doesn’t show,... See more

Rated 2 out of 5 stars

No items received. Starting to feel like a scam 😔 Ordered 10 days ago, still no package. Nothing is handed over to Posti to be delivered. No one is updating. - - - - Edit: Items arrived 12 days a... See more

Company replied

Rated 5 out of 5 stars

I like the service this company provides.. I have always shop from eleven. I love it .. I recommend to everyone to purchase from eleven

Company details

  1. Events & Entertainment

Information provided by various external sources

eleven tarjoaa laajan valikoiman meikkejä, ihonhoitotuotteita, tuoksuja sekä hiustuotteita. Suomalainen verkkokauppamme on tuotemerkkien auktorisoitu jälleenmyyjä. Tilaukset lähetetään arkisin vuorokaudessa.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.5

All reviews

(2,969)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Bad Experience!

I waited 1 week for my order. When i contacted support about my missing order they said your order has been cancelled due to no stock without saying anything to me. No information, nothing sent to me about it. A wasted week of my life.

14 November 2024
Rated 2 out of 5 stars

Very late delivery

No items received. Starting to feel like a scam 😔 Ordered 10 days ago, still no package. Nothing is handed over to Posti to be delivered. No one is updating.

- - - -
Edit: Items arrived 12 days after this review was initially posted. The items were complete. I personally like the products in eleven but it is quite difficult to know what's happening to an order. I'd still purchase next time, but this recent transaction wasn't very great due to lack of updates and the weeks of delay.

7 September 2024
eleven.fi logo

Reply from eleven.fi

Hello,
Thank you for your message and sorry for the situation that has caused you concern. We fully understand how frustrating it is when an order does not arrive in the expected timeframe, and we want to assure you that we take your situation very seriously.
We kindly ask you to contact our customer service team where we will be happy to assist you.
Best regards,
Eleven Customer Service

Rated 5 out of 5 stars

1st time customer.

Easy to order and fast delivery.Good prices.I just recieved my 1st order and I'm already placing another one.

13 June 2024
Unprompted review
Rated 1 out of 5 stars

worst service.

30 May 2024
eleven.fi logo

Reply from eleven.fi

Hi, thank you for your message.

We are very sorry that you have had a bad experience with our service. We kindly ask you to contact our customer service department, where we will be happy to help you. Sincerely, NordicFeel Customer Service

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