I ordered some spare parts mid July (order #168240), first they told me they would ship mid August bc they are waiting for part of my order from their supplier, then they informed me that the other pa... See more
Company replied
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I ordered some spare parts mid July (order #168240), first they told me they would ship mid August bc they are waiting for part of my order from their supplier, then they informed me that the other pa... See more
Company replied
Fast delivery at a good price. I needed some spareparts for my espressomachine - so I ordered it on Sunday. From France to this small village in Denmark Already Tuesday before noon was it ready... See more
I had to wait 6 weeks, because items from my order were not available, and eevad team informed me about this. It was worth waiting, as they found and delivered everything I needed. Very responsive cos... See more
Good morning, I received a package with items that have nothing to do with what I ordered. I've tried to contact them via email four times but haven't received any response! Since they don't even... See more
Company replied
eevad.com est un site Français spécialisé dans la vente de pièces détachées et d'accessoires dédiés au secteur du CHR. Fondé dans le but de faciliter l'entretien et la réparation des appareils professionnels, eevad distribue les plus grandes marques. Que ce soit pour une machine à café, un lave-vaisselle, un four, une armoire réfrigérée...vous trouverez forcément le produit qui vous permettra de remettre en service et de prolonger la durée de vie de votre matériel. Le site se distingue par une interface conviviale, permettant aux utilisateurs de trouver rapidement les pièces dont ils ont besoin grâce à un moteur de recherche efficace et des catégories bien organisées. Avec un engagement fort envers la qualité et la satisfaction client, eevad sélectionne rigoureusement ses produits pour garantir leur fiabilité et leur compatibilité. Le support client est également disponible pour offrir une assistance personnalisée et répondre aux questions techniques avant, pendant et après commande. Situé à Fréjus dans le Var, eevad livre dans toute la France et le monde entier. En choisissant eevad.com, vous optez pour une solution économique et écologique pour maintenir vos appareils en parfait état de fonctionnement.
83600, Fréjus, France
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Replied to 63% of negative reviews
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I ordered some spare parts mid July (order #168240), first they told me they would ship mid August bc they are waiting for part of my order from their supplier, then they informed me that the other part is obsolete. I haven’t been sent anything and they ceased all communications. They took my money and ran with it! This is a SCAMMING !!! website, DO NOT ORDER with them! Shame on you EEVAD!
Reply from eevad
Produits précis et de qualité. Service après-vente irréprochable. Livraison rapide et sécurisée.
I got the whole motor (on the picture is the rotor I need). With additional parts I fixed a 25 year old Kenwoodchef. Perfect!
. The order was received after a long delay and was installed correctly, but it didn't work as intended; instead, it exploded inside the machine. I want a replacement or compensation
Reply from eevad
Very good service, part dispatched quickly, received 3 days later, updates very good
I am very disappointed with my experience with Eevad. They are not responsive to email. I placed an order for 3 items, but I only received one. This is unacceptable and shows a lack of professionalism and reliability. I expected better service and transparency.
Order Number: 159271
Reply from eevad
Good morning, I received a package with items that have nothing to do with what I ordered.
I've tried to contact them via email four times but haven't received any response!
Since they don't even have a phone number to call, I don't know what to do anymore. I have no way to contact them.
My advice: stay away from these people
UPDATE: They contacted me and they solved the problem in the best possible way! I received my items and I'm very happy! 5 stars!
Reply from eevad
I send two Order back as retour. And try to Connect to get the Money back. But After 10 mails no response…really sad.. After weeks I get back.
Reply from eevad
Customer service Never replied to my message.
I did an order and pay ( a lot ) for 24h delivery.
1 week later nothing.
I sent 1,2,3 message on the chat and email, no answer.
Reply from eevad
I placed an order on 04/27/25 and still today after two months I have not received the parts and even though I paid for next day delivery. I sent them more than 10 emails I never had a response, I tried to contact them also via chat on their site but nothing, no response.
Reply from eevad
Company not responding to emails. No information about order status.
Still nothing. Today is 21 of May.
"May 15, 2025
11:54 AM
Shipping soon
Your Colissimo will soon be entrusted to us! It is being prepared at your sender's house.
FRA · Colissimo"
Nothing happening. Meaning of term soon (one month, two mon ths, a year...) Just waiting...
23.5 finally got part. One week and it is here. Thanks eevad.
Reply from eevad
After 6 years of buying, 12 completed purchases and 6,267 euros spent, my last purchase was not sent, I made it on January 19 for a little over 900 euros, we were waiting for stock replenishment but a couple of weeks ago they did not respond to my email or messages from the website, unfortunately we are on another continent and that complicates my refund as well as any formal complaint in your country, if you buy from another country keep this in mind
Shipping errors in the warehouse
Long response time to email
The product I received was missing. I have emailed them several times, but they have stopped responding. Any department I contact after that is ignored.
Where is my cimbali polta filter
Reply from eevad
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