eevad Reviews 

1,364
TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

I ordered some spare parts mid July (order #168240), first they told me they would ship mid August bc they are waiting for part of my order from their supplier, then they informed me that the other pa... See more

Company replied

Rated 5 out of 5 stars

Fast delivery at a good price. I needed some spareparts for my espressomachine - so I ordered it on Sunday. From France to this small village in Denmark Already Tuesday before noon was it ready... See more

Rated 5 out of 5 stars

I had to wait 6 weeks, because items from my order were not available, and eevad team informed me about this. It was worth waiting, as they found and delivered everything I needed. Very responsive cos... See more

Rated 5 out of 5 stars

Good morning, I received a package with items that have nothing to do with what I ordered. I've tried to contact them via email four times but haven't received any response! Since they don't even... See more

Company replied

Company details

  1. Machine Maintenance
  2. Appliance Parts Supplier
  3. Bar Restaurant Furniture Store
  4. Coffee Machine Supplier
  5. Kitchen Supply Store
  6. Restaurant

Written by the company

eevad.com est un site Français spécialisé dans la vente de pièces détachées et d'accessoires dédiés au secteur du CHR. Fondé dans le but de faciliter l'entretien et la réparation des appareils professionnels, eevad distribue les plus grandes marques. Que ce soit pour une machine à café, un lave-vaisselle, un four, une armoire réfrigérée...vous trouverez forcément le produit qui vous permettra de remettre en service et de prolonger la durée de vie de votre matériel. Le site se distingue par une interface conviviale, permettant aux utilisateurs de trouver rapidement les pièces dont ils ont besoin grâce à un moteur de recherche efficace et des catégories bien organisées. Avec un engagement fort envers la qualité et la satisfaction client, eevad sélectionne rigoureusement ses produits pour garantir leur fiabilité et leur compatibilité. Le support client est également disponible pour offrir une assistance personnalisée et répondre aux questions techniques avant, pendant et après commande. Situé à Fréjus dans le Var, eevad livre dans toute la France et le monde entier. En choisissant eevad.com, vous optez pour une solution économique et écologique pour maintenir vos appareils en parfait état de fonctionnement.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 63% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(1,364)

202 reviews in the last 12 months

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Rated 1 out of 5 stars

This is a SCAMMING website, DO NOT ORDER with them!!!

I ordered some spare parts mid July (order #168240), first they told me they would ship mid August bc they are waiting for part of my order from their supplier, then they informed me that the other part is obsolete. I haven’t been sent anything and they ceased all communications. They took my money and ran with it! This is a SCAMMING !!! website, DO NOT ORDER with them! Shame on you EEVAD!

15 July 2026
Unprompted review
eevad logo

Reply from eevad

Dear customer,

We sincerely apologize for the way your order #168240 was handled.

Following our exchanges, we had received your request to ship the available part of your order separately. Unfortunately, during the summer period, when our team is working with reduced staff, there was an internal failure in the follow-up of your request and your order was not dispatched as it should have been.

We fully understand your frustration and acknowledge our mistake. However, we would like to clarify that this was an internal error and certainly not an attempt to keep your payment without fulfilling your order.

Your order will be shipped today, and the obsolete item will be refunded immediately.

We are sorry for this disappointing experience and for the lack of communication.

Best regards,
The EEVAD team

Rated 1 out of 5 stars

There is a problem

. The order was received after a long delay and was installed correctly, but it didn't work as intended; instead, it exploded inside the machine. I want a replacement or compensation

27 February 2026
Rated 1 out of 5 stars

Service delivery was not good

Service delivery was not good, product was not received.

2 October 2025
eevad logo

Reply from eevad

Hello,
I am sorry to hear that the package was not delivered . It seems that it cannot to be sent to your country . It will be refunded soon.
Regards,
eevad

Rated 1 out of 5 stars

I am very disappointed with my experience with Eevad

I am very disappointed with my experience with Eevad. They are not responsive to email. I placed an order for 3 items, but I only received one. This is unacceptable and shows a lack of professionalism and reliability. I expected better service and transparency.
Order Number: 159271

16 August 2025
Unprompted review
eevad logo

Reply from eevad

Hello,
Your order has been shipped in 2 packages 18 and 28 August. You received the tracking numbers .
Regards,
eevad

Rated 5 out of 5 stars

They don't answer emails

Good morning, I received a package with items that have nothing to do with what I ordered.
I've tried to contact them via email four times but haven't received any response!
Since they don't even have a phone number to call, I don't know what to do anymore. I have no way to contact them.
My advice: stay away from these people

UPDATE: They contacted me and they solved the problem in the best possible way! I received my items and I'm very happy! 5 stars!

8 August 2025
Unprompted review
eevad logo

Reply from eevad

Hello,
I am sorry to hear that . What is your order number please?
Regards,
eevad

Rated 1 out of 5 stars

I send two Order back as retour

I send two Order back as retour. And try to Connect to get the Money back. But After 10 mails no response…really sad.. After weeks I get back.

1 August 2025
Unprompted review
eevad logo

Reply from eevad

Hello,
I am sorry to hear that . What is your order number please?
Regards,
eevad

Rated 1 out of 5 stars

Customer service Never replied

Customer service Never replied to my message.

I did an order and pay ( a lot ) for 24h delivery.
1 week later nothing.
I sent 1,2,3 message on the chat and email, no answer.

17 April 2025
Unprompted review
eevad logo

Reply from eevad

Hello,
Let me know your order number in order to provide you with an answer .
Regards,
eevad

Rated 1 out of 5 stars

order not received and no response to my emails

I placed an order on 04/27/25 and still today after two months I have not received the parts and even though I paid for next day delivery. I sent them more than 10 emails I never had a response, I tried to contact them also via chat on their site but nothing, no response.

23 June 2025
Unprompted review
eevad logo

Reply from eevad

Hello,
Let me know your order number in order to provide you with an answer .
Regards,
eevad

Rated 4 out of 5 stars

Company not responding to emails

Company not responding to emails. No information about order status.
Still nothing. Today is 21 of May.
"May 15, 2025
11:54 AM
Shipping soon
Your Colissimo will soon be entrusted to us! It is being prepared at your sender's house.
FRA · Colissimo"
Nothing happening. Meaning of term soon (one month, two mon ths, a year...) Just waiting...
23.5 finally got part. One week and it is here. Thanks eevad.

15 May 2025
Unprompted review
eevad logo

Reply from eevad

Hi,
The order has been sent May 16th. You got the tracking number by email.
Regards,
eevad

Rated 1 out of 5 stars

After 6 years of buying

After 6 years of buying, 12 completed purchases and 6,267 euros spent, my last purchase was not sent, I made it on January 19 for a little over 900 euros, we were waiting for stock replenishment but a couple of weeks ago they did not respond to my email or messages from the website, unfortunately we are on another continent and that complicates my refund as well as any formal complaint in your country, if you buy from another country keep this in mind

3 May 2025
Unprompted review
Rated 1 out of 5 stars

Another angry customer

Shipping errors in the warehouse
Long response time to email
The product I received was missing. I have emailed them several times, but they have stopped responding. Any department I contact after that is ignored.
Where is my cimbali polta filter

28 April 2025
Unprompted review
eevad logo

Reply from eevad

Hello,
It is not our error . You received parts ordered . I checked the emails . You can to send back the wrong parts and you get a voucher in order to place a new order .
Regards,
eevad

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