the map doesnt work! also why only selected stores when im already constrained to a certain unclear area. my nearest Döner store to workplace is not included. the concept ist zuschuss for work lun... See more
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Edenred App is not reliable, it keeps loggin me out and app loading takes forever, sometime stuck in loading screen. Not realiable app on ios. This is coming from a software egnineer. So i know how/wh... See more
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An absolutely terrible company. Zero support! They don't reply to emails at all, and on the phone, you only get through to a completely incompetent, useless AI. Most stores refuse to accept these stu... See more
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Amazing product, I totally recommend it, it changed my life! The customer service is super reactive, do not hesitate to reach out to them :)
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Company details
About Edenred Deutschland GmbH
Written by the company
Edenred ist Marktführer für Gutscheine und Gutscheinkarten im B2B-Geschäft in Deutschland und weltweit führend im Bereich Payment Solutions. 💳📱
Seit über 50 Jahren verbindet Edenred Unternehmen und Menschen miteinander. Und bereichert heute das Leben von 1,8 Millionen Nutzern und 54.000 Firmenkunden mit flexiblen Lösungen für den 50-Euro-Sachbezug und den steuerbegünstigten Essenszuschuss. 🤝
Mehr noch: Mit dem intuitiven Portal Edenred Benefits können Arbeitgeber ihren Mitarbeitenden Extras zum Gehalt bieten, die nachhaltig begeistern. 🌱
Sie steigern spürbar das Wohlbefinden und die Kaufkraft der Mitarbeitenden und tragen gleichzeitig zum Employer Branding bei. Kurz: Sie schaffen ein attraktives Arbeitsumfeld – für Unternehmen, für Mitarbeitende, für Händler, für uns alle. Enrich connections. For good. 🔴
Seit über 50 Jahren verbindet Edenred Unternehmen und Menschen miteinander. Und bereichert heute das Leben von 1,8 Millionen Nutzern und 54.000 Firmenkunden mit flexiblen Lösungen für den 50-Euro-Sachbezug und den steuerbegünstigten Essenszuschuss. 🤝
Mehr noch: Mit dem intuitiven Portal Edenred Benefits können Arbeitgeber ihren Mitarbeitenden Extras zum Gehalt bieten, die nachhaltig begeistern. 🌱
Sie steigern spürbar das Wohlbefinden und die Kaufkraft der Mitarbeitenden und tragen gleichzeitig zum Employer Branding bei. Kurz: Sie schaffen ein attraktives Arbeitsumfeld – für Unternehmen, für Mitarbeitende, für Händler, für uns alle. Enrich connections. For good. 🔴
Edenred Deutschland
Written by the company
- Was uns antreibt: Die Kraft der Verbindungen
- Seit den ersten Schritten auf dem deutschen Markt im Jahr 1974 hat sich Edenred hierzulande zum führenden Anbieter für Mitarbeiter-Benefits entwickelt. Am Hauptsitz in München, remote in ganz Deutschland sowie an den Standorten Berlin und Wiesbaden sorgen insgesamt 180 Mitarbeiter dafür, 54.000 Firmenkunden, ca. 1,8 Millionen Arbeitnehmer und 60.000 Akzeptanzpartner miteinander zu vernetzen. So kommen jährlich bis zu 9,8 Millionen Gutscheintransaktionen zustande. Mit diesem starken Netzwerk und der Kraft der Digitalisierung schafft Edenred Mehrwerte: Wertschätzung und ein Gehaltsextra für Mitarbeiter, Steuer- und Sozialabgabeneinsparungen für Unternehmen, Umsatzsteigerungen für die Akzeptanzpartner.
Eine Win-Win-Situation für alle Beteiligten
Edenred steht für jahrzehntelange Erfahrung im Bereich Sachbezugslösungen und bietet die ganze Welt der steuerfreien Mitarbeiter-Benefits – flexibel, individuell und einfach.
Minimaler Verwaltungsaufwand für Arbeitgeber: Wir reduzieren den Verwaltungsaufwand für Firmen. Diese profitieren gleichzeitig von Vorteilen bei Steuer und Sozialabgaben und stärken ihr Arbeitgeberimage.
Maximale Vielfalt für Arbeitnehmer: Unsere attraktiven Benefits bieten ein vielfältiges Partnernetzwerk zur Einlösung, das keine Wünsche offen lässt. Dank der Lohnsteuervorteile unserer Benefit-Angebote bleibt Mitarbeitern mehr Netto vom Brutto.
Contact info
Claudius-Keller-Str. 3c, 81669, München, Germany
- https://www.edenred.de/kontakt
- edenred.de
2.3
Poor
20K reviews
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The list of places where I can use the…
The list of places where I can use the card is outdated. I tried contacting support and there is no obvious way to do it over the app. I tried sending an email but nothing happened. So, you really have to try your luck in this app to check whether you can pay in given store
EDIT: the "I am sorry, we have no backtrack of our partners and we tons of emails" tells you a lot about the company companies and solutions. You be the judge
15 August 2026
Unprompted review
Reply from Edenred Deutschland GmbH
Dear customer,
we apologize if you attempted to use your card at a business that is no longer one of our partners. Unfortunately, merchants do not always notify us when they stop accepting our product.
We are currently experiencing a very high volume of inquiries in our customer service department, which is unfortunately causing delays in processing requests. Please accept our apologies for the inconvenience.
Best regards, your Edenred team
An absolutely terrible company
An absolutely terrible company. Zero support! They don't reply to emails at all, and on the phone, you only get through to a completely incompetent, useless AI.
Most stores refuse to accept these stupid vouchers, the card won't activate, and the app claims the password is incorrect every time I try to log in. Then, if you change the password (using the "forgot password" function), the whole process starts all over again.
10 August 2026
Unprompted review
Reply from Edenred Deutschland GmbH
Dear customer,
We are sorry if you were not satisfied with our service. We will forward your concern to our customer service team again.
Best regards, your Edenred team
Problem with the delivery of the physical Edenred card
I ordered a physical card in February, but I still haven't received it. I submitted a complaint via the app on March 14, 2026, but unfortunately, I haven't received a response.
In the meantime, I activated the physical card through the app and added it to Apple Pay so I could use it. However, I still need the physical card, for which I've already paid €8.45.
14 March 2026
Unprompted review
Reply from Edenred Deutschland GmbH
Dear Mr. Jithin Thadikkaparambil,
Please accept our apologies for the inconvenience. Due to a very high volume of inquiries in our customer service department, we are currently experiencing delays. We are doing our best to process all requests as quickly as possible.
Best regards, your Edenred team
Edenred offers the worst user…
Edenred offers the worst user experience among all the apps I’ve used
7 July 2026
Unprompted review
Reply from Edenred Deutschland GmbH
Dear customer,
We are sorry if you are dissatisfied. For us, the customer experience within the app is important, but so is the security of your data.
Best regards, your Edenred team
card expired
card expired. received email from edenred that my new card will be active in 48 hrs. its been 7 months now im still waiting. they never reply emails or calls. my expired card is still topping up every month and i cannot use the money.
20 December 2025
Unprompted review
Reply from Edenred Deutschland GmbH
Dear Mr. Karamanoukian,
We apologize for the current long waiting times in our customer service department. Due to a system upgrade, we are experiencing a very high volume of calls. We are doing our best to process everything as quickly as possible.
Best regards, your Edenred team
the map doesnt work
the map doesnt work! also why only selected stores when im already constrained to a certain unclear area.
my nearest Döner store to workplace is not included. the concept ist zuschuss for work lunch, clothing etc. right? then our favorite stores should be there...
no clarity if digital card and physical both useable. why is digital blocked while physical is in post?
is maximum purchase 50 euro?
its so confusing einstieg. please make clearer as maybe we had another or no card before and this concept is strange.
2 June 2026
Unprompted review
Reply from Edenred Deutschland GmbH
Dear Ms. Heinzel,
Unfortunately, there were technical difficulties with our store locator yesterday. These have been resolved, and the store locator can be used again. We apologise for the inconvenience.
The virtual Edenred City card will be blocked when a physical card is requested. However, the physical card will appear in your user account before you actually physically receive it. As soon as you see this card in your account, you can also add and use it via Apple/Google Pay.
There is a contactless payment limit of €50. This means if you simply hold your physical card at the terminal without entering a PIN, you can make up to four consecutive contactless payments without PIN entry, up to a total of €50. For higher amounts, the card must be inserted into the terminal and the payment confirmed with the PIN.
Regarding our partner network: we are constantly working to expand it. Of course, we want to offer our users partners they desire and where they like to shop. For this reason, we introduced our partner request form. You can submit your desired partners at any time here:
https://online.edenred.de/wunschpartner/
Are you also familiar with our FAQs? There you will find many helpful articles to assist you in using the product:
https://nutzer.edenred.de/page/beneficiary-help-and-contact
Kind regards, Your Edenred Team
Voucher
Hi, what happened with my generated voucher is: I sent at once €100 to spend with Media Market an also I sent €10. The €10 was completed generated fast, while the €100 still in progress more than one week ago, please can you solve this ? Also the same problem happened with my wife. I hope you can support us. Many Thanks
20 May 2026
Unprompted review
Reply from Edenred Deutschland GmbH
Dear Mr. de Souza,
Dear Customer,
We are sorry to hear that you have experienced difficulties. Have you already contacted our customer service regarding this matter? Unfortunately, the current volume of inquiries is very high, which is leading to delays and longer wait times. We apologize for this inconvenience.
Best regards, your Edenred team
Unreliable, complicated, technical difficulties
I had to deal with this provider for over 2 years now and at this point I loathe using the card, and would rather take a gas voucher or even half the money in cash. My employer uses Edenred to provide small monthly bonuses. The setup of the card was so complicated that several of the older colleagues haven't managed to set up their cards for months. There are hardly any vendors in my region that do accept the card, and of those you can finde on the partner finder on the website, I had a few that actually wont take the card anymore since they claim the fees for the vendor are too high and that they allegedly have stopped taking the card for months, and still those shops are listed on the website to this day. The website and the card are also not very reliable, I had the card fail to work in stores several times and the website itself also wasn't available everytime I needed it. The overlay and navigation on the website is laughably bad, to just login if you enter "edenred login" in Google you need to click on like 5 different things before you can actually log in. The map plugin is also really bad to operate on PC and the smartphone. So far I had more trouble with this bonus card than it was giving me "joy" and me and a bunch of colleagues are very unsatisfied with it.
29 April 2026
Unprompted review
Reply from Edenred Deutschland GmbH
Dear Customer,
We are sorry that you are not satisfied with our product. We always strive to make things as easy as possible for our customers and users without neglecting legal or security aspects. It is also important to us to offer attractive partners for all users. For this reason, we have our preferred partner form. Please let us know your preferred partner(s) at https://online.edenred.de/wunschpartner/.
Unfortunately, it sometimes happens that companies/stores fail to inform us when they no longer accept our product. As soon as we are notified, we will, of course, remove them from our store locator.
If a payment fails, there can be various reasons. Is the card active and valid? Was there sufficient credit on the card? With contactless payments, it is also necessary to insert the card into the card reader at regular intervals. The reason for the rejection is displayed under "Transactions" in the app and on the portal.
You can also find all information regarding declined transactions in our FAQs at:
https://nutzer.edenred.de/page/beneficiary-help-and-contact?question=warum-wurde-meine-karte-beim-akzeptanzpartner-vor-ort-nicht-akzeptiert
Best regards, Your Edenred Team
Customer service center very difficult…
Customer service center very difficult to contact it. No solutions given for my problems. I received an answer after a few months without solving the issue.
16 December 2025
Unprompted review
Reply from Edenred Deutschland GmbH
Dear Mr. Grecu,
We apologize for the current delays in our customer service. We are doing our best to process all inquiries as quickly as possible. If the response from our customer service was not helpful, please reply directly to it again. Our customer service team will then contact you again.
Best regards, your Edenred team
One star is honestly too much
One star is honestly too much
Aside from not working properly via app or via the website, this type of meal/cafeteria tickets has the worst UX out of them all. It`s probably easier to break into the bank than to get to your own Edenred account.
29 March 2026
Unprompted review
Reply from Edenred Deutschland GmbH
Dear customer,
We would like to understand where you are experiencing difficulties. Therefore, please send us an email to servicedefeedback-de@edenred.com and describe everything in detail. Be sure to refer to this review. This is the only way we can identify your case. Please note that there may currently be delays in responding to emails at this address.
Best regards, your Edenred team
I find it so unpleasing that Edenred…
I find it so unpleasing that Edenred don't reply to Anfrage, they equally don't pick their calls.
My card expired since December 2025. I have written countless mails, no response. Try calling Edenred shotline but no response. I can't use the money in Edenred card. Thinking of using legal means on them.
18 December 2025
Unprompted review
Reply from Edenred Deutschland GmbH
Dear customer,
We apologize for the current longer waiting times in our customer service department. Due to a system upgrade, we are experiencing a very high volume of calls. We are doing our best to process everything as quickly as possible.
To enable us to investigate your issue further, please send us an email to servicefeedback-de@edenred.com and describe the situation in detail. Please also include your full name and the serial number of your card. Important: Be sure to refer to this review. This is the only way we can identify you. Please note that there may be delays in responding to emails sent to this address as well.
Best regards, your Edenred team
Very good product! I am happy to have this benefit from my employer
Very good product especially Ikea online vouchers!
3 March 2026
Unprompted review
Reply from Edenred Deutschland GmbH
Dear customer,
thank you for your review. We are happy that you are satisfied.
Best regards, your Edenred team
They blocked my account not for some…
They blocked my account not for some reason. I am unable to contact them or use my money. How such fraudulent companies are even allowed to operate?
Update after Edenred replied here:
Edenred, thanks for replying here, but instead you could have saved yours and my time and replied on my open ticket in your support system.
17 February 2026
Unprompted review
Reply from Edenred Deutschland GmbH
Dear Customer,
We understand your frustration. Currently, we are experiencing a high volume of service requests due to a system transition. As a result, there are delays in processing inquiries and longer wait times on our hotline. We apologize for this situation and any inconvenience it may have caused. We are doing our best to address all requests as quickly as possible.
We would like to investigate why your account is locked. To help us address your issue more effectively, please email us at servicefeedback-de@edenred.com and provide us with all the relevant details. Important: Please make sure to reference this review so we can identify you.
Kind regards, Your Edenred Team
Very poor customer Service
Very poor customer Service , we have 2 months problem with converting vouchers, no body is willing to Answear us, waiting 40 minutes on the phone in line, nobody Answear.
Do not reccomend Edenred sorry !!
3 March 2026
Unprompted review
Reply from Edenred Deutschland GmbH
Dear Mrs. Janciarova,
We apologize for the current longer waiting times in our customer service department. Due to a system upgrade, we are experiencing a very high volume of calls. We are doing our best to process everything as quickly as possible.
Best regards, your Edenred team
No customer service
22 February 2026
Unprompted review
Reply from Edenred Deutschland GmbH
Dear customer,
We apologize for the current longer waiting times in our customer service department. Due to a system upgrade, we are experiencing a very high volume of calls and emails. We are doing our best to process everything as quickly as possible.
Best regards, your Edenred team
Just one request 🥹 please add Lidl as a…
Just one request 🥹 please add Lidl as a Partner ❤️
13 February 2026
Unprompted review
Reply from Edenred Deutschland GmbH
Dear Mrs. Siegert,
thanks for the five stars. We are happy that you are satisfied.
Are you already familiar with our preferred partner form? At https://online.edenred.de/wunschpartner/ you have the opportunity to tell us your preferred partner.
Best regards, your Edenred team
They make it so ridiculously…
They make it so ridiculously complicated so that we DO NOT use the money on the card so that they can continue to keep making money off of the interest!!!!
27 January 2026
Unprompted review
Reply from Edenred Deutschland GmbH
Dear Mrs. Campos,
The security of our customers and users is very important to us. For this reason, we have implemented various functionalities on our website, all designed to protect your data. We apologize if this causes you any additional inconvenience.
Furthermore, employees typically receive our product as a tax-free benefit in kind from their employer. Therefore, our product is also subject to legal regulations.
Best regards, your Edenred team
Unresponsive customer service
Unresponsive customer service.
I had raised a ticket since my old card expired and didn't get a new one. I received an email saying i should get the virtual mapping by 48 hours. Its been 11 days nothing yet. I tried raising a ticket for this, calls had to wait forever. I have money and unable to use this. Very disappointing. Its been more than 20 days. If there was a minus scale i would be rating that. I got quick reply on trust pilot but still no response to my original ticket.
11 January 2026
Unprompted review
Reply from Edenred Deutschland GmbH
Dear customer,
We apologize for the current longer waiting times in our customer service department. Due to a system upgrade, we are experiencing a very high volume of calls. We are doing our best to process everything as quickly as possible.
Best regards, your Edenred-Team
Merchants dosent have G-pay reader
Many stores partners in Germany dosent have Gpay reader for virtual card. So, enyway you have to order phisical card to pay service.
20 January 2026
Unprompted review
Reply from Edenred Deutschland GmbH
Dear Mr. Plockinic,
For sustainability reasons, we have consciously decided to issue the cards only virtually. You can add these virtual cards to Apple Pay or Google Pay. We also still offer our users the option to request a physical card.
The virtual card also has other advantages. Firstly, it is provided free of charge to both employers and employees, and secondly, it is usually ready to use immediately.
Best regards, Your Edenred Team
Support completely unresponsive.
Support completely unresponsive.
Cannot even report a stolen card.
Login does not work, no response to support emails. Hotline without answers takes hours to reach - so far unsuccessful. Terrible consumer service.
20 January 2026
Unprompted review
Reply from Edenred Deutschland GmbH
Dear Mr. Moeller-Herrmann,
We apologize for the current longer wait times in our customer service department. Due to a system upgrade, we are experiencing a very high volume of calls. We are doing our best to process everything as quickly as possible.
To help us address your issue, please send us an email to servicefeedback-de@edenred.com and describe the problem in detail. Important: Please be sure to refer to this review. This is the only way we can identify your case.
Best regards, Your Edenred Team
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