eCollect Reviews 

62
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

Same as everyone else joined a dating site soon realised it was fake and tried to delete account but could not, then I started getting threatening emails which I ignored now I'm getting threatening... See more

Rated 1 out of 5 stars

used a dating site few day trial back in Feb (no subscription) no way to cancel and not only person to experience this. But they auto enrolled me into a monthly contract without consent, then they m... See more

Rated 1 out of 5 stars

I was on a dating site that I tried to cancel which was impossible so I stopped the automatic payments through my credit card. I have been harassed almost weekly for the past few months by ecollect t... See more

Rated 1 out of 5 stars

This company is so unprofessional. They are Fraudulent. They try intimidation and stand over tactics. I spoke with George N (there are 2 Georges) They sent me a bill and are now trying to take me to Q... See more

Company details

  1. Debt Collection Agency

Written by the company

Europe's leading receivables management platform.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

62 reviews

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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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1.3

All reviews

(62)

14 reviews in the last 12 months

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Rated 1 out of 5 stars

A scam site

Not to put zero as most people and by very far. Tried to rip me off €289.17 for a so called unpaid invoice of a dating site be2Sarl or be2.com. Don't pay a single cent of euro. I'm signaling eCollect immediately to the CNIL in France and Interpol.

23 June 2026
Unprompted review
Rated 1 out of 5 stars

disputed a claim

I disputed a claim and requested proof of subscription and payment details. At the moment, no verifiable evidence (transaction ID, authorization, or clear consent) has been provided. I advise others to request full documentation before paying.

30 April 2026
Unprompted review
Rated 1 out of 5 stars

Scamming debt collection 'agency'

This 'debt collection agency' appears to be part of a network of scammers associated with a variety of dating sites including 50sLove. They use intimidating tactics and threats to get people to part with money they don't owe. I have already left a review on Trust Pilot about the scamming techniques employed by the owners of the 50sLove site and this is just a continuation. The sending of threatening letters demanding variable amounts of money relating to the various dating sites and their owners with no contract to back the figures up.
Do not pay them any money.
I started with 50sLove in 2021 with a short term 'no fee' arrangement but was then hit with a demand for £269.40 with a threat that if I didn't pay it would affect my credit rating. As I did not want that to happen I tried to pay the amount requested but my bank refused to pay it (well done them!) However as I was very worried my friends ended up paying the money through their business account even though I was sure I didn't owe the money. At the same time as requested by them I sent a registered letter to their offices in Innsbruck cancelling my membership. Yet even now, five years later I am still being pursued for more money.
As a City of London police widow I have been in touch with the City police to report them for fraud.

23 April 2026
Unprompted review
Rated 1 out of 5 stars

A tale of 3 stooges…..

They’re part of a network of unregistered scam companies, trying to use aggressive tactics to defraud people out of money via the use of ‘legal’ scare tactics. They work in coordination with C-Date and a so-called law firm lead by a Bulgarian named ‘Radoslav Koychev’. They’ll email you and send you threatening letter with the promise of escalation that legal proceedings will begin in earnest, but if you pay the inflated fee, this will all go away. I’ve had arbitary fee’s ranged from £150 to £745, back down to £345, to now £415. I’ll give them their due, they’re consistently inconsistent. I took the liberty to do a bit of investigation in to this judicial dunning cartel, and every financial regulating authority they have advertised on their footer with their information, they’re unsurprisingly not a member of, notedly FPS Economie in Belgium and Unirec in Italy.

So here we have company in eCollect that are supposedly based in Switzerland, whilst their mail is collected in Berlin, Germany. Operating as a registered company in Belgium and Italy, on behalf of a company such as C-Date/ Interdate S.A. based in Luxembourg, who have now outsourced their legal proceedings to a Bulgarian lawyer based in ‘Frankfurt, Germany’, none other than the legal eagle himself, with the mystical aura of Keyser Soze; Advokat Radoslav Koychev.

Just a little education piece to the personnel at eCollect; Adding inflated arbitary fees on to your unbased claims, is illegal in the UK court, especially without proof of contract. And unless you’re a registered court ordered bailiff, you certainly don’t have the authority.

If anyone is having problems with these con artists, please keep every letter and email, record every phone call and send a cease and desist letter and record that also. If your court summons ever does come to fruition (which it won’t), I’m 99% confident it’ll be thrown out at the pre-court stage because they can’t prove any contract exists and adding any extra fees is unlawful.

30 December 2025
Unprompted review
Rated 1 out of 5 stars

Scammers

They send you mails telling you that you need to pay a random amount of monney (changes every mail they send, first it was 200 than it was 1000 than back to 300) and when you ask for proof they send you somthing thats made in exel in less than 10 minutes

5 March 2026
Unprompted review
Rated 1 out of 5 stars

Good morning everyone.

Good morning everyone.
I've read the various comments and would like to share what happened, considering that I received a letter without notification at my previous residence in another city (I've long lived in Rome). Therefore, it has no legal value, pursuant to the Italian Criminal Code, Civil Procedure Code, Civil Code, and Consolidated Law on Public Prosecutors (T.U.L.P.T.) as amended and supplemented, as required by Italian law.
I would like to point out that, at this time, it is not possible to de facto "identify" the undersigned, self-styled "Radoslav Koychev, LL.MM. Advokat," who is demanding payment of EUR 654.33 within 48 hours, with the beneficiary being "eCollect AG" via a banking institution called Baden-Wuerttembergische Bank in Stuttgart, Germany.
I would also like to point out that, at this time, it is not clear how this individual obtained my mobile number, registered in the name of the Presidency of the Council of Ministers, which was regularly placed under precautionary surveillance for reasons of "national security."
However, as far as I'm concerned, this is not a problem, because the aforementioned self-styled Radoslav Koychev had the audacity to write, among other things, to an official of the aforementioned Presidency at one of my former residences. Therefore, in accordance with my official duty and in consideration of the nature of the crimes, I have taken steps to participate in the entire process. The Guardia di Finanza (Italian Finance Police) Command, competent in Italy and linked to INTERPOL for further proceedings. Currently, the CNR (National Research Council) has been consulted with the competent Public Prosecutor's Office, where, if crimes under Article 416/bis are discovered, they will proceed jointly with the D.D.A.
It is certain that if this person de facto exists, he has acquired a "serious problem," assuming no criminal conspiracy is found.
The media are informed as required by law.

4 February 2026
Unprompted review
Rated 1 out of 5 stars

Scammers trying to steal money

Scammers trying to steal money from people with scare tactics and intimidation. I was contacted by Erinn Clark, who attempted to get me to pay a fake debt. The ACCC is aware of this scam, contact them and they will go after these scumbags.

16 December 2025
Unprompted review
Rated 1 out of 5 stars

Scammers

Scammers, liers, will not be held accountable will take this up in court.
Will not fall for there nonsense.

19 September 2025
Unprompted review
Rated 1 out of 5 stars

Fake scam do not pay

Same as everyone else joined a dating site soon realised it was fake and tried to delete account but could not, then I started getting threatening emails which I ignored now I'm getting threatening letters with a bigger number to pay each time, bit scary at first but the more ive read about them and their little scam I'm not arsed about it they can
send as many letters as they like they wont get a
penny from me

15 January 2025
Unprompted review
Rated 1 out of 5 stars

I was on a dating site that I tried to…

I was on a dating site that I tried to cancel which was impossible so I stopped the automatic payments through my credit card. I have been harassed almost weekly for the past few months by ecollect telling me I have to pay and each time it is different. They then started telling me it was going to court so today I just paid and now my bank has blocked my card for fraud!!!

10 March 2025
Unprompted review
Rated 1 out of 5 stars

This company is so unprofessional

This company is so unprofessional. They are Fraudulent. They try intimidation and stand over tactics. I spoke with George N (there are 2 Georges) They sent me a bill and are now trying to take me to QCAT for it, a bill that is in another person's name! (My ex husband) and contacted me via my email address. I will be suing.

6 March 2025
Unprompted review
Rated 1 out of 5 stars

FRAUD.

FRAUD.
I rented a car from Avis in Spain last year. A month ago i received 3 letters demanding $174. Total of $550. I had received no prior communication from Avis or this debt collection service.
I wrote to them 3 times without any response. i can only assume their desire is to frighten their victims into paying these outrageous claims without investigation.
As another reviewer has noted:

Know the following;

1. eCollect is blacklisted by the ECC. The ECC's advise is simply to ignore the emails

2. To operate as a collection agency in your country they need to apply and register through official channels to do so. This is a lengthy and costly process which only major companies can afford. eCollect is not one of them .

3. They are banned in some countries. A good example is Belgium. Look it up!

4. If you need help to formulate a response in kind there's a template at ECC's website.

5. You also get free legal advice through the ECC network. Find your country and contact information at the ECC website.

Its also of interest to note that their 5 star reviews are all made by Australians with mostly a single review to their name.

AVOID both eCollect.online and AVIS Spain.

26 January 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Scam
I tried a number times cancelling a dating app, overpaid, and now i get an email from this "collection company" threatening me

9 January 2025
Unprompted review
Rated 1 out of 5 stars

This is a fake company

This is a fake company, I joined a online dating thing and realised it was a scam too late and there wasn’t a way to cancel the membership so I pulled my details so they can’t charge me any extra and emailed asking to cancel with no response. No I get a letter every few months saying the charge went from £30 to the record £973.34 and is different everytime. Don’t pay them and block them.

13 December 2024
Unprompted review
Rated 1 out of 5 stars

Check your fines before

They notified me about fines that paid year ago. Looks like they buy db and send everyone emails with claims. Please before pay check your fines on the goverments websites

3 December 2024
Unprompted review
Rated 1 out of 5 stars

The company never reply emails on time


The company never reply emails on time, they make a deal with Sixt car rentals to overcharge customer every 10 days, without any explanation of the fees.
If you can avoid this both companies, better to avoid, really terrible customer service.

8 March 2024
Unprompted review
Rated 1 out of 5 stars

Scammers acting on behalf of scammers

As many others in here I cancelled a subscription for a dating site within the time frame stipulated in the terms of service.

I just wanted to get out after I was tricked into a 6 month membership without any information or forewarning. I've read about these scams and blocked my credit card immediately.

However - the cancellation page at the dating site was constantly out of order - which I suspect is part of the scam. I decided to do it by email - which is perfectly legal.

Months after a back and forth with the dating site it got quiet. But then eCollect sends me a very "businesslike" email with all the run off the mill "legal terms" meant to scare victims into paying unjustified claims.

Know the following;

1. eCollect is blacklisted by the ECC. The ECC's advise is simply to ignore the emails - unless you, like me, find it amusing to exchange emails with these crooks just to see what they'll come up with next.

2. To operate as a collection agency in your country - in my case Norway - they need to apply and register through official channels to do so. This is a lengthy and costly process which only major companies can afford. eCollect is not one of them - they can't even collect stamps in Norway without breaking the law as they are not a registered company here.

3. They are banned in some countries. A good example is Belgium. Look it up!

4. If you need help to formulate a response in kind there's a template at ECC's website.

5. You also get free legal advice through the ECC network. Find your country and contact information at the ECC website.

6. Be polite. I know it can be hard - but nothing angers scammers more than somebody who didn't fall for their scare tactics. When they get abusive and/or threatening - and they will - just include that in your report to the ECC or your local consumer rights agency. Or even better - file a police report.

7. If they call you - RECORD the conversation. Just ask them to call you back in a few minutes if you aren't prepared.

You are allowed to do so if;

1) you participate in the conversation

or

2) you suspect illegal activities.

Just adds to the evidence.

Good luck out there:-)

20 November 2023
Unprompted review

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