For some reason on my moving day my gas was cancelled. I have no idea why it was cancelled and I definitely didn’t cancel it, this was extremely frustrating and I’m not sure how they could allow for t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After receiving information that my meter could not be read, I contacted your office and spoke with an agent who was unfortunately not very helpful. I then had to contact City Power, and afterward c... See more
Company replied
Our experience has been quite good, however not perfect. We are first time users of engie, our electricity was connected on our expected day, however we have been at the property for nearly a week now... See more
Company replied
After doing a compare the market Engie came up the best company with the best deals so I switched; anything to save money on our bills, also what drew me to change was the bonus credits, this made it... See more
Company replied
Company details
- #8 of 9 best companies in Energy Supplier
- #4 of 5 best companies in Electric Utility Company
- #2 of 3 best companies in Gas Company
- #5 of 6 best companies in Solar Energy Company
Written by the company
ENGIE is an energy retailer and one of the world's largest independent power producers, operating in 31 countries and a pioneer of the renewable energy transition. Our global ambition is to champion carbon-neutral energies and achieve an affordable, reliable net-zero energy system by 2045.
Contact info
Australia
- engie.com.au
3.7
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tom made the experience so easy to swap…
Tom made the experience so easy to swap over.
2 September 2026
Very good in attendance
1 September 2026
Simple
Simple , only issue was I felt there should have been better/clearer confirmation of change!
2 September 2026
easy to navigate the website
easy to navigate the website, after seeing a little better deal
30 August 2026
Reply from ENGIE
Hi Britta, Thank you for taking the time to share your feedback. We're delighted to hear that you found our website easy to navigate and that you were able to find a better deal that suited your needs. We appreciate your support and look forward to continuing to serve you. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Regards, Sophie.
no follow up and bad service
had a few issues. i was moving out of a place and let them know ahead of time the disconnection date, which they must have got wrong because I was billed for the next tenants power. I have then had to call to have it fixed retrospectively and there is no email/trail of the case happening so I had to email to follow up.
I then also needed it connected at the new property on the Friday, it was confirmed over the phone and then I go out to the property and we have no power, and they don’t cover the weekend unless it’s at additional cost.
I also had issues with them having the wrong address on my account for months and that just never got fixed but I was apparently getting billed right.
Nice enough on the phone but these things need to get done.
I had one good person who helped once to get our power connected quickly in our last rental but they have been a mess since.
28 August 2026
Unprompted review
Reply from ENGIE
Hi Ivan, thank you for your feedback. We're sorry to hear about the billing, address, and connection issues you experienced. We appreciate your patience and I'd like the opportunity to review your concerns and assist further. Please contact us through this link https://engie.com.au/feedback-trustpilot or call 13 88 08, Monday to Friday, 8:00am–7:00pm (AEST), and ask for the Customer Advocacy Team. We will be glad to review the matter and do our best to help resolve your concern. Regards, Sophie.
Reply from ENGIE
Hi Brandon, Thanks for your review! We're happy to hear the online setup was smooth and straightforward. We also appreciate your feedback on rates, please feel free to reach out to us and we will help you with the best available rates. Just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Sophie.
Love the app!
Signed up through a retail promo and I absolutely love this app! Super clean layout and highly intuitive."
27 August 2026
Reply from ENGIE
Hi Maggie, Thank you for the wonderful feedback! It's great to know our app's simplicity and user-friendly design are making a positive impression. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Regards, Sophie.
The whole experience of moving was very…
The whole experience of moving was very simple and quick.
27 August 2026
Reply from ENGIE
Hi there, thank you for sharing your feedback. We're delighted to hear that your moving experience was simple and quick. We appreciate you taking the time to let us know. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Sophie.
Why are there retailers?
I never quite understood why you'd need retailers seeing that it all comes from the same supplier, so there is only so much retailers can do. Overall I've had good experience, only downside is the feed in (from Solar) prices are not very good, and the rates for peak solar times are too high for when i buy from the grid (compared to others, again keeping in mind they are retailers so there is only so much they can play around with the price)
26 November 2025
Reply from ENGIE
Hi Wallace, thank you for sharing your feedback. We appreciate your insights and are pleased to hear you've generally had a positive experience. Your comments regarding solar feed-in rates and peak-time pricing are noted and valued. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Sophie.
Right from the first phone call I…
Right from the first phone call I experienced professional customer service.
20 August 2026
Reply from ENGIE
Hi Jeanette, thank you for your kind feedback. We're delighted to hear that you experienced professional customer service from your very first interaction with us. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Sophie.
Buyer beware!
Overcharge, under service and poorly communicate. Buyer beware - so many other better options, do not give them your money
24 August 2026
Unprompted review
Reply from ENGIE
Hi there, thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. We value your comments and appreciate the opportunity to learn from your experience. I'd like the opportunity to review your concerns and assist further. Please contact us through this link https://engie.com.au/feedback-trustpilot or call 13 88 08, Monday to Friday, 8:00am–7:00pm (AEST), and ask for the Customer Advocacy Team. We will be glad to review the matter and do our best to help resolve your concern. Regards, Sophie.
Questioning was relevant and allowed…
Questioning was relevant and allowed understanding of contractural obligations.
18 August 2026
Reply from ENGIE
Hi Anne, Thank you for the positive feedback. We're pleased that the questioning supported a clear understanding. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Sophie.
Reply from ENGIE
Hi Rajeev, thank you for your feedback! We're glad the sign-up process was easy and that the information provided was clear and easy to follow. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Sophie.
The worst experience with these guys…
The worst experience with these guys moved to the new house been in dark for so long! No answer no support nothing!
17 August 2026
Reply from ENGIE
Hi Parisa, thank you for your feedback! We're sorry to hear about your experience and the lack of support during this time. Your feedback has been noted. I'd like the opportunity to review your concerns and assist further. Please contact us through this link https://engie.com.au/feedback-trustpilot or call 13 88 08, Monday to Friday, 8:00am–7:00pm (AEST), and ask for the Customer Advocacy Team. We will be glad to review the matter and do our best to help resolve your concern. Regards, Sophie.
Changed my billing to the NRMA discount…
Changed my billing to the NRMA discount offer successfully. Then received letters confirming new account details and to access through the app. Now the online system won’t accept my details even though I’ve registered. I Called their Indian call centre , spoke at length to someone who was hard to understand and who did not understand the core problem . They said to use a different email ( I don’t have one and they already send docs to my current email?). Promised to resolve and of course nothing done.I can’t access data on my account meaning the app is useless to me. Can’t get an entail Adress to send screenshot proof of the account closed notice, have be constantly redirected to that that dumb arse bot program which is frustrating to say the least. The call centre staff simply tell you what you want to hear after wasting your time and then do nothing.
If you can use an alternative supplier in your area then do so I reckon.
17 August 2026
Unprompted review
Reply from ENGIE
Hi there, thank you for your feedback! We're sorry to hear about your experience. We understand your frustration with the account access issues and the support you received. Your feedback has been noted. I'd like the opportunity to review your concerns and assist further. Please contact us through this link https://engie.com.au/feedback-trustpilot or call 13 88 08, Monday to Friday, 8:00am–7:00pm (AEST), and ask for the Customer Advocacy Team. We will be glad to review the matter and do our best to help resolve your concern. Regards, Sophie.
Engie restored 😊
Having written a bad review engie reached out to me and with several emails we solved the issues with great success their communication was thorough and professional and I thank them for following up with me
21 August 2026
Unprompted review
Reply from ENGIE
Hi Richard, thank you for your feedback. We're pleased to hear that we were able to resolve the issue and that our follow-up communication met your expectations. We appreciate your patience throughout the process and thank you for taking the time to share your experience. I'd like the opportunity to review your concerns and assist further. Please contact us through this link https://engie.com.au/feedback-trustpilot or call 13 88 08, Monday to Friday, 8:00am–7:00pm (AEST), and ask for the Customer Advocacy Team. We will be glad to review the matter and do our best to help resolve your concern. Thanks, Sophie.
Took 4 days to connect and ended up…
Took 4 days to connect and ended up changing providers who connected within 24 days.
17 August 2026
Reply from ENGIE
Hi Rosemary, thank you for your feedback. We're sorry the connection process did not meet your expectations and appreciate you sharing your experience. I'd like the opportunity to review your concerns and assist further. Please contact us through this link https://engie.com.au/feedback-trustpilot or call 13 88 08, Monday to Friday, 8:00am–7:00pm (AEST), and ask for the Customer Advocacy Team. We will be glad to review the matter and do our best to help resolve your concern. Thanks, Sophie.
I was already a customer
I was already a customer, I just changed my plan.
It was very easy and seamless to change plans.
20 August 2026
Reply from ENGIE
Hi Raymond, thank you for your feedback. We're delighted to hear that changing your plan was easy and seamless. We appreciate your continued loyalty as an existing customer and are pleased that the process met your expectations. If you ever have any questions or concerns in the future, we’re here to help—just fill out the form at https://engie.com.au/feedback-trustpilot or by calling 13 88 08, Monday to Friday, 8am–7pm (AEST) and we’ll do our best to ensure your concerns are addressed. Thanks, Sophie.
I could not understand the Customer…
I could not understand the Customer service staff member due to his accent.I was put on hold for a long period of time. I eventually went on line and processed the change myself due to long wait time and the lack of a staff member who could speak clear english.
17 August 2026
Reply from ENGIE
Hi Geoffrey, thank you for your feedback. We're sorry to hear about your experience and apologise for the long wait time and communication difficulties you encountered. We appreciate and value your comments, as they help us identify areas where we can improve our service. I'd like the opportunity to review your concerns and assist further. Please contact us through this link https://engie.com.au/feedback-trustpilot or call 13 88 08, Monday to Friday, 8:00am–7:00pm (AEST), and ask for the Customer Advocacy Team. We will be glad to review the matter and do our best to help resolve your concern. Thanks, Sophie.
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