Emmers Equestrian Reviews 

1,347
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, noting that orders arrive promptly and in perfect condition with secure packaging. People also highlight the outstanding product quality, beautiful items, and wide selection available for all kinds of passionate equestrian needs. Consumers are equally impressed by the professional customer service and the helpful support team ready to answer questions quickly. Shoppers find the online store very easy to navigate and appreciate the reliable communication provided throughout the entire shipping process. Many individuals also emphasize how smooth and efficient the overall shopping experience truly is from start to finish.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast shipping times and... See more

Product

Reviewers mention positive feedback about product quality, highlighting excellent items and great choices.... See more

Service

Customers had positive experiences with service, consistently praising the fast, professional, and efficient... See more

Order

Clients share positive opinions on order, highlighting a very smooth overall online purchasing process.... See more

Quality

Consumers find quality to be positive, frequently highlighting the excellent condition and high standards of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered from Emmers Equestrian online and the whole process was very smooth. The website is easy to use, with clear product details and a great selection. My order was processed quickly and arrived... See more

Company replied

Rated 5 out of 5 stars

The jacket was delivered fast! Samshield michaela jacket seems to be warm and great with wet and cold weather. The only thing is, that one of the hood snap buttons broke, while trying to open the... See more

Company replied

Rated 5 out of 5 stars

Very quick delivery, many available sizes, made it very easy for me to find boots seeing as I have a weirdly proportioned foot. The boots came in Greta condition and fitted perfectly!

Company replied

Rated 5 out of 5 stars

So far only tried once the used saddle purchased. Condition seems great, delivery was super fast and support responded to all queries. Coincidentally, the saddle seems to fit the horse after looking... See more

Company replied


Company details

  1. Equestrian Store
  2. Clothing Store
  3. Saddlery
  4. Tack Shop

About Emmers Equestrian

Written by the company

Emmers Equestrian can be described as equestrian heaven for horse riders worldwide since 1983.
Their 3 stores and online shop are equipped with the largest stock in equestrian luxury brands, a customer-friendly service and the most professional support.
Other customers say: “Emmers can be described as a must-visit theme park for equestrians... Like when you tour the Paris region, the Eiffel tower is on the itinerary, just like Disneyland."


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,347)

203 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good and prompt service

Good and prompt service, good quality of the items as expected

25 July 2026
Emmers Equestrian logo

Reply from Emmers Equestrian

Thank you for your kind review! We’re happy to hear you were pleased with our prompt service and the quality of your items.

Sem - Emmers Equestrian

Rated 5 out of 5 stars

Great fast service

5 August 2026
Unprompted review
Emmers Equestrian logo

Reply from Emmers Equestrian

Thank you for your review! We’re glad to hear you were happy with our fast service.

Sem - Emmers Equestrian

Rated 5 out of 5 stars

Everything ran smooth

Everything ran smooth. I have done business with you many times over many years.

25 July 2026
Emmers Equestrian logo

Reply from Emmers Equestrian

Thank you for your continued trust! Great to hear everything went smoothly again.

Sem - Emmers Equestrian

Rated 5 out of 5 stars

Great customer support and fast…

Great customer support and fast delivery. Although purchased Used saddle came in good condition.

25 July 2026
Emmers Equestrian logo

Reply from Emmers Equestrian

Thank you for your review! Great to hear you were happy with the support, fast delivery, and the condition of the saddle.

Sem - Emmers Equestrian

Rated 5 out of 5 stars

Thank you so much

Thank you so much, Emmers Team. To show with you is always a pleasure. I’m in love with the goods. Thank you for being you ♥️

17 July 2026
Unprompted review
Emmers Equestrian logo

Reply from Emmers Equestrian

Thank you so much for your kind words! We’re thrilled to hear you enjoy showing with us and that you love the products. It’s always a pleasure to have you with us!

Senna - Emmers Equestrian

Rated 5 out of 5 stars

Good quality-fast delivery

Erreplus saddle pad size L is of very high quality and fits perfectly to erreplus dressage saddle connect 18“, was recommended by our saddle fitter. As on stock, I bought it from emmers.

11 June 2026
Unprompted review
Emmers Equestrian logo

Reply from Emmers Equestrian

Thank you for your review! Great to hear that you’re happy with the quality of your purchase and our fast delivery. We hope you enjoy it!

Senna - Emmers Equestrian

Rated 5 out of 5 stars

Best Equestrian Store!

During a recent trip to Belgium while horse shopping, I finally had the opportunity to visit Emmers Equestrian after hearing so many wonderful things about it—and it exceeded every expectation.
I was absolutely blown away by the store. They truly have everything a horse lover could ever need. The selection is incredible, with top-of-the-line products, beautifully organized displays, and a shopping experience that is second to none. Every detail of the store reflects a passion for horses and equestrian sport.
Even though I live in the USA, I will absolutely remain a loyal customer. Emmers Equestrian has set the standard for what an equestrian store should be, and I can't wait for my next visit. Highly recommend to anyone who loves horses and quality equestrian equipment!

20 May 2026
Unprompted review
Emmers Equestrian logo

Reply from Emmers Equestrian

Thank you so much for your lovely review! We’re truly happy to hear that your visit to our store exceeded your expectations. It means a lot to know that you enjoyed our selection, the presentation of the store, and the overall shopping experience. We’re grateful for your trust, even from the USA, and we look forward to welcoming you again on your next visit!

Senna - Emmers Equestrian

Rated 3 out of 5 stars

Very good service

Very good service, I was just disappointed with the £40 tax I had to pay on delivery which I was unaware of.

29 May 2026
Unprompted review
Emmers Equestrian logo

Reply from Emmers Equestrian

Thank you for leaving your review.

We are glad to hear that you were satisfied with our service. We are sorry to hear that you were surprised by the import tax. Unfortunately, this is beyond our control, as these charges are determined by customs in the country of destination.
When goods are exported outside the EU, VAT is not charged at the time of placing the order with us. However, import duties and/or taxes may still be charged by customs upon delivery.

Nevertheless, we hope you are satisfied with the goods and wish you lots of enjoyment with them.

Kind regards,
Nina - Emmers Equestrian

Rated 3 out of 5 stars

Fast delivery, nice looking jacket, but strange smell

The delivery was fast. I was always informed by email about every stage. The jacket I ordered looks nice.

But it smells strangely, musty, as if it hang on an attic for years.

11 May 2026
Unprompted review
Emmers Equestrian logo

Reply from Emmers Equestrian

Thank you for taking the time to leave your review.
We are happy to hear that the delivery was fast and that you like the jacket. We are sorry for the inconvenience regarding the smell.
In the future, please feel free to contact our customer service team about this, so we can look into it for you: hello@emmers.eu or +32 (0)11 664 773.
Nevertheless, we hope you are satisfied with your order and wish you lots of enjoyment with them.

Kind regards,
Nina - Emmers Equestrian

Rated 5 out of 5 stars

Everything perfectly thank you

Everything perfectly thank you

6 March 2026
Emmers Equestrian logo

Reply from Emmers Equestrian

Thank you for your kind review! We’re happy to hear that everything was perfect. You’re very welcome, and we hope to see you again soon.

Senna - Emmers Equestrian

Rated 5 out of 5 stars

Super friendly and helpful staff

Super friendly and helpful staff. Great choice of products.

2 March 2026
Emmers Equestrian logo

Reply from Emmers Equestrian

Thank you for your kind review! We’re delighted to hear that you found our staff super friendly and helpful, and that you’re happy with our wide range of products.

Senna - Emmers Equestrian

Rated 5 out of 5 stars

Fast delivery

Fast delivery, good quality

24 February 2026
Emmers Equestrian logo

Reply from Emmers Equestrian

Thank you for your review! Glad you’re happy with the quality.

Senna - Emmers Equestrian

Rated 5 out of 5 stars

Fast shipping

Fast shipping! Everything in storage. Super happy :))

19 February 2026
Emmers Equestrian logo

Reply from Emmers Equestrian

Thank you for your review! Great to hear everything was available and arrived quickly.

Senna - Emmers Equestrian

Rated 3 out of 5 stars

Expesive but good

A product i previusly could by here in sweden but not anymore. It is very good for the infections on the lower leg on horses (rasp och mugg). Getting it via post basically dubbled the cost. Still it is so good that it's worth it

8 February 2026
Emmers Equestrian logo

Reply from Emmers Equestrian

Thank you for your review.

We understand that shipping can make the total price higher. Please note that we work with fixed shipping costs for deliveries to Sweden, which are unfortunately unavoidable for international orders.

If you would like to discuss this further, you are always welcome to contact our customer service team via hello@emmers.eu
or by phone at +32 (0)11 664 773.

Kind regards,
Nina - Emmers Equestrian

Rated 5 out of 5 stars

I only order from Emmers

I only order from Emmeres because they have super discounts, amazing variety, although some other companies offer free shipping after certain amout, Emmers shipments arrive in 3 days.

31 January 2026
Emmers Equestrian logo

Reply from Emmers Equestrian

Thank you for your review! We really appreciate your loyalty and are happy you enjoy our variety and fast delivery.

Senna - Emmers Equestrian

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look