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Review summary

Created with AI, based on recent reviews

Considering 189 reviews, most reviewers were somewhat happy with their experience overall. Regular consumers appreciate the wide selection of available products and find the online ordering process extremely straightforward and efficient. Many buyers frequently mention that shipments arrive quickly, and purchases are carefully packaged and delivered safely in pristine condition. Some reviewers were not happy with unexpected delays on pre-ordered merchandise and difficulties securing prompt financial refunds. People also noted a frustrating lack of communication regarding delivery updates when issues or extended wait times arose. Several individuals experienced problems with order details and felt dissatisfied with the overall customer service responses received.

What people talk about most

Order

Customers had ambiguous experiences with order processes, reflecting a clear divide in feedback. Many... See more

Product

People report ambiguous experiences with product, noting both great variety and severe fulfillment issues.... See more

Delivery service

Users describe ambiguous interactions with delivery service, reflecting a wide range of differing... See more

Refund

Clients share negative opinions on refund, highlighting severe frustration with ignored requests and... See more

Website

Consumers find website to be ambiguous regarding stock and orders, leading to divided opinions. While many... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Have ordered a few DVDS and all bar one have arrived promptly. This last one is taking time as it's hard to source. 3 years but they assure me distributor will have it soon. A business and it's feedba... See more

Rated 4 out of 5 stars

One of my 10 ordered DVD's arrived very promptly. The others were pre orders. I had not realised this and emailed them. Email responses were very quick and on my request they refunded me immediately.... See more

Rated 2 out of 5 stars

Ordered Minecraft mini figures in October. Still no arrival in December and no idea when they could be available. So I cancelled the order and hoping for a refund. I recommend others to approach with... See more

Rated 2 out of 5 stars

Ordered a box set, paid, and only then was advised it was pre-order! This was in January 2025. Still waiting. Like others requests for refund ignored, although responses to request for updates are... See more


Company details


Contact info

3.1

Average

TrustScore 3 out of 5

401 reviews

5-star
4-star
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1-star

No history of asking for reviews

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3.1

All reviews

(401)

179 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Down to earth service.

I stumbled across this website by accident. Upon reading the reviews I was impressed and as they are an Australian, family owned business decided I’d try them.
The site was straight forward to use, they notified me with updates on my purchase, and my dvd arrived quickly. There is a huge selection to choose from, and now I’ve already ordered again.
I look forward to ordering again in the future. I appreciate the tactile nature of a dvd to pick up,look at and keep to watch at another time.
Thanks DVDland.

21 July 2026
Unprompted review
Rated 1 out of 5 stars

Pre-ordered a DVD on 08 Oct 2021

Pre-ordered a DVD on 08 Oct 2021, and after waiting several years have still not received it. Order 1474277, Long Way Up. Their system indicates order completed when it is not. Seems I've been scammed.

8 October 2025
Unprompted review
Rated 5 out of 5 stars

I love The Big Bang Series

I love The Big Bang Series, one of the best comedies for many years - and it's American! At a large well known store (it has yellow and black signs) I found all series except the seventh; the only way to make up the deficiency was to buy the full box set......not even Amazon had series seven. DVD Land had it and saved the day with easy ordering and delivery. Happy now, Bazinga!

14 August 2026
Unprompted review
Rated 1 out of 5 stars

Use PayPal if shopping here don’t recommend purchasing at this website

I highly don’t recommend shopping and the store if you do pay with PayPal as you have a higher chance getting a refund.
The store doesn’t notify when purchasing items if it’s on back order so when you buy something you think it’s in stock. No updates. You reach out for refund and they offer store credit but won’t confirm that will return it to your bank account. Then all of a sudden it’s being delivered or shipped and they have to stop the shipping but you look and your order and still says back order, so you ask them to confirm they have stock but the can’t say a single YES for either of questions. Expect 24 hour responses or re emailing them cause they haven’t responded
I just wouldn’t buy for them try some place else
But hey when I put a PayPal claim I got a respond instantly from them. Very interesting
They also said all I had to do was ask but I did, you just didn’t acknowledge and kept dodging my questions with something else

20 August 2026
Unprompted review
Rated 1 out of 5 stars

DVD Land issues


I ordered a DVD weeks ago for my 92 year-old father. It hadn’t arrived two weeks later so I started emailing DVD land. Only for them to tell me that it is a pre-order.
I replied that it didn’t mention it on my invoice and I didn’t see it mentioned on the website where the payment button was. after many emails going backwards and forwards they sent me the link to where you purchase and they’re in small writing in the description of the DVD, It did say pre-order. You would only read this if you wanted to know ,what the DVD was about. They offered me a credit and I said I didn’t want a credit as this was for my 92 year-old father and I don’t use DVDs so it would be useless to me. So eventually I said if they weren’t going to refund me I would take it further and that I’d already looked up their reviews and noticed a lot of other people have had the same problem. They then refunded the amount minus the delivery fee. I emailed them again and said I would like the remainder of my payment as the delivery fee wasn’t used seeing I hadn’t received it. I received no reply so I went through Paypal and put in a complaint. No sooner had Paypal contacted them. I had the delivery fee refunded plus an email from them going on about small business and restocking fee and already paying the courier for the delivery yeah right. I don’t recommend this company by beware read the small print.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

A big YES from me!

So pleased I placed my order with DVD Land. Got my Harry Potter Collection at such a great price, delivered to my door.
So happy to support and recommend small local business - I’ll definitely be ordering again.

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Good selection of DVDs

Good selection of DVDs and never had a problem with quality or Australian compatibility. Site is easy to navigate and delivery is prompt.

18 July 2026
Unprompted review
Rated 1 out of 5 stars

I have now been waiting two and a half…

I have now been waiting two and a half years for a DVD. Admittedly it was a preorder so didn't mind waiting. After a year I sent an email and they said they have sent it. I wrote a polite reply saying I hadn't received it and then they proceeded to say it hasn't been released as yet.
I am now in communication with them again regarding said DVD firstly saying again I have received. Now with yet another email saying I have to pay extra for something I apparently have???!!!!
So far, they owe me 4 DVDs I have paid for.
Prior to this, I had no problem. I am only assuming, but perhaps they have changed hands?
If nothing comes from this, Fair Trading or an Ombudsman will be contacted. Enough.

12 August 2026
Unprompted review
Rated 1 out of 5 stars

Ordered a dvd over a year ago

Ordered a dvd over a year ago - is it here? NOPE. Was i notified of its progress? Nuh-uh. Did they email me with any sort of follow up or apology? Nada. Did they steal my money? Indeed they did. In short - Avoid at all costs.

6 August 2026
Unprompted review
Rated 1 out of 5 stars

If I could give zero stars I would

If I could give zero stars I would. Ordered an item which was then placed on backorder without anyone informing me, when I queried where it was I got no response. There is no phone number for contact only email which they didn’t reply to multiple emails until I mentioned Fair Trading. Then the harrassment and gaslighting started. It was my fault for choosing Australia Post, it was the manufacturers fault, it was the couriers fault, it was anybody’s fault but their own. How can I blame a small family business etc etc email after email calling me a liar and gaslighting me. Refused a refund and I still don’t have the item. Absolutely do NOT recommend

5 August 2026
Unprompted review

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