So glad we found you!!!! Thank you for the excellent communication (even checking to make sure we had received our drone and all was well)! Thank you for the speedy shipping! Thank you for making this... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was in a super pinch to get the new Mavic 4 Pro Creator Combo a few weeks ago before a huge international trip for work. I messaged the company on a Sunday morning, Jose the owner got right back to... See more
Company replied
Liz, what a sweetheart to work with. I wanted to purchase my 4th drone and was excited when the DJI MINI5PRO came available on the Drone Doctor, Las Vegas site. Being in the US, and apprehensive o... See more
Company replied
We love that they are local in Las Vegas and had our NEW Mavic 4 Pro ready to go within a day of ordering plus they had all the info on how to insure our drone now that there is no more DJI Care Refre... See more
Company replied
Company details
Written by the company
Drone Doctor is a cutting-edge service company dedicated to providing comprehensive solutions for drone enthusiasts and professionals alike. Offering expert repair, maintenance, and upgrade services, Drone Doctor ensures that customers' aerial devices operate at peak performance. In addition to technical support, the company provides personalized consultations to help clients choose the right drones for their specific needs, whether for recreational use, photography, or commercial applications. With a focus on customer satisfaction and technical excellence, Drone Doctor aims to be the go-to resource for anyone looking to enhance their drone experience.
Contact info
United States
- dronedoctor.com
4.5
Excellent
74 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 week
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Terrible customer service
Terrible customer service. I purchased a drone from Drone Doctor and they took the full payment. The drone keeps freezing and is not working properly.
I have contacted them multiple times asking for a return or exchange, but they are completely ignoring my messages.
Their own website states a 30-day return period, but they won't even respond to arrange the return.
Very disappointing experience. If this is not resolved immediately, I will be raising a dispute with my bank. I would not recommend this company.
4 September 2026
Unprompted review
No problem with Drone Doctor, LLC
I am perplexed with some of the negative feedback some people left for Drone Doctor LLC. All I can say is that I had a wonderful experience with this company. Leo, answered all of my technical questions promptly with calls and texts. Shipping took a little longer than what they originally said (about two weeks), but they sent me a Fed-Ex tracking number verifying shipment. I even got a personal call letting me know the product was on my way to me. Thank you Drone Doctor! Highly recommend.
25 August 2026
Unprompted review
Easy to order
Easy to order, quick communication, delivery took a little time but acceptable. I’m glad I found these guys. I would recommend Drone Doctor!
16 July 2026
Reply from Drone Doctor
Thank you for your kind review and recommendation! We’re glad you found Drone Doctor and had an easy ordering experience with responsive communication. We appreciate your patience with the delivery time and are happy your order arrived within an acceptable timeframe.
At Drone Doctor, we’re committed to providing dependable DJI drone sales, professional drone repair services, quality replacement parts, and knowledgeable customer support to customers throughout the United States. Thank you for trusting Drone Doctor—we look forward to helping you with your future drone needs!
Quick service!
15 July 2026
Reply from Drone Doctor
Thank you for your review! We’re glad you received quick service from Drone Doctor. Our team is committed to providing fast, reliable DJI drone repairs, quality drone parts, and responsive customer support. We appreciate your business and look forward to helping you again!
The staff were honest the price was…
The staff were honest the price was very competitive and even after a couple of calls regarding two drones that I’ve sent in any confusion was sorted out immediately and was not hassle in the slightest I can’t recommend this company enough I still have one drone that has been fixed at the same time as my other one but as I’m disabled I’m not able to Pay it just yet even though they did offer Klarna which I refuse purely out of my avoidance of using any form of credit look forward to paying for my second drone in a couple of weeks and getting that returned
The drone that has been returned flies perfect and I can’t thank them enough
16 July 2026
Unprompted review
Reply from Drone Doctor
Thank you for taking the time to share such a thoughtful review! We’re pleased to hear that our team provided honest advice, competitive pricing, and clear communication throughout the repair process for both of your drones.
At Drone Doctor, we work hard to make professional DJI drone repair services as straightforward and hassle-free as possible. We’re especially glad that the repaired drone is flying perfectly again. We truly appreciate your trust, patience, and strong recommendation, and we look forward to returning your second repaired drone when you’re ready.
Great company to work with keep…
Great company to work with keep communication and also reliable recommended
16 July 2025
Reply from Drone Doctor
Thank you for your recommendation! We’re glad you had a positive experience with Drone Doctor and appreciated our reliable service and consistent communication. Our team is committed to providing dependable DJI drone repairs, quality parts, and responsive customer support. We truly appreciate your business and look forward to helping you again!
Very personable and quick and easy
Very personable and quick and easy! They kept me up to date on everything and its very reasonably priced. Great company!
29 June 2026
Unprompted review
Reply from Drone Doctor
Thank you for the wonderful review! We’re glad you found the Drone Doctor team personable, efficient, and easy to work with. Keeping our customers informed throughout the DJI drone repair process is very important to us, and we’re pleased that you appreciated our clear communication and reasonable pricing. Thank you for trusting Drone Doctor—we truly appreciate your business and recommendation!
Replacement drone was not identical to the Mavic 4 Pro it was replacing
I sent a Mavic 4 Pro Cine in for repair. Unfortnately, it was not repairable (I don't doubt this). Thus, I purchased what I believed to be a replacement. I was assured several times on the phone that it was identical. Upon receipt of my new drone it turned out not to be the Cine version. When I complained about this, they sent me a low grade 500 gig sd card. The card failed and they won't send me a new one, or exchange my replacement drone for a Cine.
22 June 2026
Unprompted review
Thought I'd get more of a complete…
Thought I'd get more of a complete repair. Sensors that were scratched on top of my drone didn't/couldnt? get fixed.
4 June 2026
From my First Call to the Last
From my first call to the last, every detail was handled with courtesy and efficiency. I had crashed a drone and sent it in for repair along with the controller. The drone was beyond repair, so the controller was sent back, not alone, but packed carefully in a new bag! I have attached the "DroneDoctor" label to my copier and will definitely use this company again!
22 May 2026
Unprompted review
You show genuine care for your clients
You show genuine care for your clients. You follow through on exactly what you commit to. You always answer the phone or emails and respond promptly. Thank you Drone Doctor
15 April 2026
Reply from Drone Doctor
Thank you so much for your kind words and for taking the time to share your experience. It truly means a lot to us.
At Drone Doctor, we’re committed to providing reliable, responsive, and high-quality drone repair and support services. Knowing that you felt well taken care of and that we delivered on our promises is exactly what we strive for with every client.
We appreciate your trust in us and look forward to helping you again whenever you need expert drone service or support.
– The Drone Doctor Team
There good
Correction I got it. Still can’t use the program tho even though it says I have the one year free trial but it’s whatever.
6 April 2026
Reply from Drone Doctor
Thank you for your review and for the update. We’re glad to hear you received everything, and we appreciate you letting us know. We’re sorry to hear you’re still having trouble accessing the software trial. At Drone Doctor, we work hard to support our customers not only with quality drone products, but also with setup guidance, activation help, and reliable customer service after the sale. Please reach out to our team through dronedoctor.com so we can help review the one-year free trial issue and get you pointed in the right direction. Thank you again for choosing Drone Doctor for your drone needs.
Do not trust this company
Do not trust this company, lied about being able to fix DJI drone without having a Error code, and being able to repair back to pre-crash condition. Claimed they have access to DJI software but turns out, this was a lie.
When I reached out about the repair being different than promised I was told thats just they way it is, with zero attempt to make it right.
They are crooks!
To your reply Extensive damage? It needed a gimble, which i could have done myself but I did not want the error code, which is why I specifically asked if you could do the repair without the error code, you assured me that you could, which is clearly not the case, which is 100% intentionally misleading.
15 February 2026
Unprompted review
Reply from Drone Doctor
Thank you for your feedback. We respectfully disagree with your characterization of the situation.
When your drone arrived, it had already sustained significant crash-related damage. Our team evaluated the unit and made every reasonable effort to restore functionality based on its condition at intake. In cases involving severe impact damage, there are limitations that no repair shop can ethically guarantee away, especially when factory-level software restrictions or persistent system errors remain after a major crash.
At no point was our intention to mislead you. We communicated the repair process based on the information available at the time, and as with many heavily damaged drones, final results can depend on factors that are only fully revealed once internal diagnostics and repair work are performed.
We understand your frustration, but it is important to distinguish between a drone that needed repair and a drone that had been extensively damaged prior to service. We did not create the condition of the aircraft; we were asked to attempt to recover it. We stand by the time, labor, and professional assessment provided.
Very Helpfull,especially with my…
Very Helpfull,especially with my shipping requirments.They do what ever it takes to serve you and the work was good.thanks
4 March 2026
Unprompted review
Reply from Drone Doctor
Thank you so much for your kind words and for trusting Drone Doctor! We truly appreciate your patience with the shipping requirements, and we’re very glad we could do whatever it took to get everything handled for you. It means a lot to hear that you were happy with the work. Thanks again for your support of Drone Doctor — we’re always here whenever you need expert drone service, repairs, or hard-to-find drone solutions!
Mavic 3 pro
The drone doctor is a legend in my eyes, there service was prompt and exteamly well priced, I was expecting to pay 1000s. It only took a few days to repair after they received it, they even threw in a new camera guard wich was a unexpected bonus, they explained the issue to me in layman's terms about the diagnosis, very happy with there service and would recomend them to anyone for any repairs to your drone
20 February 2026
Unprompted review
Reply from Drone Doctor
Thank you so much for your incredible review! 🚁⭐ We truly appreciate your kind words and are honored to have earned your trust. It means a lot to hear that our service was prompt, fairly priced, and exceeded your expectations. We always believe in providing honest diagnostics, clear communication, and quality repairs without making the process overwhelming. 🙌🔧
We’re so glad you were happy with the quick turnaround and that the new camera guard was a nice surprise! 🎉📦 At Drone Doctor, we want every customer to feel confident, informed, and taken care of from start to finish. Thank you again for recommending us to others for drone repairs. Your support means the world to us, and we’re always here whenever you need us! 🚀😊🇺🇸
I crashed my Mini 5 pro in December and…
I crashed my Mini 5 pro in December and Drone Doctor fixed it like new. It flies great as though nothing happened. Highly recommend drone doctor for repairs or getting a new drone. Excellent customer service.
22 December 2025
Unprompted review
great product for a great price!
18 November 2025
Reply from Drone Doctor
We truly appreciate your business here at Drone Doctor. We are more than happy provide you with great pricing
Working with Joan doctor was absolutely…
Working with Joan doctor was absolutely amazing. I placed my order. I was very happy with my order and it arrived in time. Thanks drone doctor.
5 January 2026
Reply from Drone Doctor
We truly appreciate your business here at Drone Doctor. Come and see us again!
All my questions that I had were…
All my questions that I had were answered in a timely manner. They treated me like Family. When I have more questions in the future, I'll know I'll be in Good hands. And,I will recommend them to anyone who is also interested in the hobby.
30 December 2025
Reply from Drone Doctor
Thank you so much for your heartfelt review! We’re truly grateful for your kind words and are so happy to hear that all your questions were answered quickly and that you felt treated like family. That is exactly the experience we want every customer to have at Drone Doctor. It means a lot to know you feel confident coming back to us in the future, and we sincerely appreciate your recommendation to others interested in the drone hobby. We’re always here for you whenever you need guidance, support, or expert drone advice.
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