REVEL | Renting de Coches Reviews 

Candela Zanetti helped me a lot with my question, all wishes were fulfilled and it was very quick

Horrible, atención nefasta y no cubren ni pinchazos tratándose de un renting, cosa que no especifican en el contrato firmado...

A terrible experience, and one of the decisions I regret the most.

The only thing that works quickly and professionally here is the sales process. Once you’ve signed the contract, nobody seems to care about your concerns anymore.

1. My contract clearly states €0 for vehicle delivery. Nevertheless, in the second month they simply charged me €200 for the delivery (which, by the way, arrived one week late despite the promised 48-hour express delivery). They justified it as a “precio y proceso establecido desde el inicio” (“a price and process established from the beginning”). I have now been waiting four months for the refund they promised.
2. Additional drivers’ licenses are not registered, despite being submitted.
3. Customer service either doesn’t respond at all or replies very late, and not once have they provided a helpful solution.

Your legitimate, contractually agreed rights and requests are simply ignored, leaving you to deal with the consequences on your own.

Unreliable, unprofessional, and incredibly frustrating. I’ll be very glad when these 12 months are finally over.

Stay far far away from this company

To get you in there there for you until you have a problem!

My car has damage and needs to be fixed its at the workshop now for 3 weeks and revel doesn't take action you get the simple answer where waiting .....

So you can keep paling your fees but cant use the car

I have send more then 10 emails and over 20 phone calls but they just don't respond

Probably to busy to record nice Instagram videos

I'm now in the stage with my lawyer to undo the contract deu to neglected the contract there part!

Be warned!!

Even their reaction here on trust pilot is just to ridiculous!!

We're looking in to it....

No your not and if so
Respond normally and formally to me emails and calls instead of saying we're waiting

The quick response to my enquiry and the assistance when I was trying to send my documents.

For now, 1 star is too many!

Terrible service. They give you the car and then they totally forget about the client. I had 2 times need of assistance with my car (first with a defect and second time with an accidet) and they never helped. Terrible.

UPDATE: After the bad start, things improved significantly. Even though Lexus garage has still not got a date when the windscreen will be replaced ( unbelievable that's taking so long ), Revel has provided us with a replacement car so at least we can go about our normal daily life. It is however still very annoying and inconvenient that the damaged car is occupying our garage space. I hope it will be repaired soon.

Well, while I wrote this, I received a message from the garage that because the light at the bottom of the windscreen was also damaged, we have to go through the whole process again before they will repair it. It seems that the comprehensive insurance that came with the car hire contract is a nightmare when you have an accident. 🤦‍♀️🤦‍♀️🤦‍♀️

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As usual, the sales team was super responsive and obliging. But once they have your business, not even god can help you.

I contacted them first them this morning as my car's screen was completely smashed to pieces. All they told me was I had to get the car to an authorised workshop and I could find one on the app. 1. the app is restricted to Spanish users only, so no good if your apple ID is from outside. 2. I am half blind and can't see the phone screen properly, let alone having to complete a form via the phone! I have called numerous times, emailed numerous times and sent whatspp messages numerous times. We are now at the end of the day and I still have no answer as to where and when to take my car. I have no other means of transport and everyday they charge me rental fee. They told me someone will get back to me and NO ONE has. Don't rent from them!!! They are scammers. They take your money and offer no back up when you are in trouble.

We leased a car 6 months ago on a 3 year contract , after a software update on the car it has now got all warning lights and alarms going , so contacted Revel to book car into a Peugeot garage , after ringing the garage to be told we don’t deal with Revel , so back in contact with Revel at 10am it’s now 17.15 and still no correspondence from Revel on the problem , just glad we are not broke down on the motorway

Tried all morning to get car booked for
Maintenance issue. App not working on iPhone or android phone contacted them at 10.00 am still waiting for a response. Called them told to delete app and reinstall done still the same.
Called again you cannot speak to a person it’s A1 and not fit for purpose. And so we have an unusable car. For which we have to pay. The AI auto assistance is useless. The car underivable. And not one person can we speak to.
It is now 19.00. And still no appointment for the car to be attended to. Totally unacceptable

Everything perfect. Yasmany was great!

Well well well! Don't believe in 4- and 5-star reviews! Believe the 1-star ones! This company charged our account $550, our US bank account 2 weeks before the delivery due date! They've been working with our money since then, imagine how many people pay without receiving the product! Out of nowhere, they canceled our delivery, charged our account, we contacted their non-existence customer service, and no one is answering us! The excuse for a no show is ridiculous! They are stating that these cars are all brand new! How is that possible a brand-new car had a malfunction????? These people are either super unorganized or charlatans! Prove us wrong, deliver our car ASAP, credit our account or we will pursue it legally! You already caused us extreme stress, we returned our rental car, it's high season and we counted on this car! We have kids and it's impossible not to have a car in our area! Financially you caused us lots of complication now!

Smooth delivery, helpful customer service.

Possibly the worst customer service i have ever experienced. I’ve had issues with my car for over one month and unable to book it in for a service. There are days between replies on WhatsApp and I’m consistently promised someone will call me, and they don’t.

I had a very good experience with REVEL. Sergio was a great help throughout the process and assisted me in sorting out the payment for the car quickly and smoothly. The service felt very professional, reliable, and legitimate, and the overall experience was excellent. Thank you, Sergio, for your support and great customer service.

After leaving a review several months ago and submitting a formal complaint, I have received no acknowledgment or response whatsoever. No one has contacted me to address the issues raised.

What is particularly concerning is that I was later sent an email falsely claiming that they had spoken with me, which is simply untrue, and asking me to amend or remove my review in their favor.

This lack of transparency and accountability is extremely disappointing and raises serious concerns about their business practices.

Hopefully they will be held accountable for their actions. Don’t sign a contract, Run…

PS- the reply they just gave it’s the same one I have been getting for months. At the end of the day, no one does anything and no one is being held accountable.

Had a very good experience with this company Hope the delivery is as good.

There was no facility to change the language which we found quite stressful

I submitted all the documents required, completed my application and was approved on 5th Feb - the car I had chosen had a lead time of 3-5 weeks. I have since been tracking the progress on the app - when the delivery date got pushed out yesterday morning (5th March) I reached out to the customer support team on whatsapp and was told not to worry and that they were doing their best to get the car to me asap and it was an issue with manufacturer (Lexus) and logistics partners. I said ok thank you. 6 hours later I receive a notification through the app that my contract has been cancelled with no explanation! I whatsapp them as they have been very responsive in previous queries or when they are trying to get you on board and all of a sudden now they are not responding? I gave them personal financial documents, I have waited a month now for a car I was told would be with me shortly only yesterday and now nothing??? No explanation??? This lack of transparency, communication and disregard for my time they have wasted is extremely disappointing!!

Proceso simple y ameno, se agradece enormemente la gestion de Jorge. Muy recomendable.