Detective for a Day Reviews 

631
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 133 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the engaging and immersive nature of the games, finding them a fun activity for family or friends. Many appreciate the thoughtful design, attention to detail, and the blend of physical and digital elements that create a realistic experience. Reviewers often highlight the well-produced mysteries and logical clues, making the experience enjoyable for various skill levels. However, some customers also noted significant issues with order fulfillment and delivery, including long shipping times, incomplete orders, and unexpected customs fees from multiple package shipments. Additionally, a number of people reported difficulties getting responses from customer support regarding their delayed or missing items. A few reviewers also mentioned that some games might be too easy for experienced players or that the initial setup could be confusing.

What people talk about most

Product

Customers had ambiguous experiences with product, with many reviewers expressing satisfaction and enjoyment,... See more

Order

Reviewers mention negative feedback about order, with many expressing significant dissatisfaction and... See more

Delivery service

Customers consistently note negative experiences with delivery service, with many reporting significant... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the cases fun, immersive, and... See more

Response time

Consumers find response times to be a source of frustration, with many reporting that the company is slow to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I received this game as a Christmas gift from my sister that knows I love board games. I'm 34 and I'm used to difficult games in general, and certainly I'm not the best user for this game (t... See more

Company replied

Rated 4 out of 5 stars

We played in 6 and it took us two hours and a half to solve the case. At the beginning of the game, we felt a little overwhelmed by the amount of documents and spent most of the time looking through a... See more

Company replied

Rated 4 out of 5 stars

It was very good, with a lot of information. It was immersive, we spent 5hours (over a dinner party) on it! The four of us enjoyed ourselves, I think four is ideal. It was a little hard to sort out b... See more

Company replied

Rated 3 out of 5 stars

I ordered (around 2 weeks before Christmas) a bundle expecting it to arrive for Christmas, which it didn't. The bundle arrived as 3 packages, on 3 different days and even though shipping was free, I... See more

Company replied


Company details

  1. Hobby Store

Written by the company

We make realistic murder case files that you can solve at home. Available in 8 different langauges!


Contact info

3.7

Average

TrustScore 3.5 out of 5

631 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 55% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(631)

266 reviews in the last 12 months

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Rated 2 out of 5 stars

Comment about the bank heist

Comment about the bank heist :
Too many points haven't been explained. A lot of material is presented, but little is actually useful.
I do not agree with the ending and the main theft of the case; other suspects would have also been probable.
Finishing the case by saying "financial trouble" is such an easy ending.
Not convinced ,,,

12 July 2026
Unprompted review
Detective for a Day logo

Reply from Detective for a Day

Thank you for sharing your experience with us. It's a shame to hear that both the tracks and the ending were not convincing. Feedback like this helps us develop and improve future issues. :)

Rated 5 out of 5 stars

Well thought through

Well thought through, we missed a few key evidences because we didn't use the hints, but we got to the same correct answer, solving the case!

It was really fun, would definitely buy a new case!

28 June 2026
Unprompted review
Detective for a Day logo

Reply from Detective for a Day

Thank you for the 5-star review! :)
Solving the case without all the hints, well done! We're glad you had fun with it.
We can’t wait to have you back for another case!

Rated 5 out of 5 stars

We love these

We love these, and have just completed our fourth case. Really engaging, so much detail and cleverly done. Looking forward to doing the next one!

28 May 2026
Unprompted review
Detective for a Day logo

Reply from Detective for a Day

Thank you for the wonderful review! It means a lot to know you've been enjoying our cases. We hope your next investigation is just as exciting! :)

Rated 5 out of 5 stars

Very satisfied

I bought now the second case from them and I am very satisfied. The delivery to Slovakia was okay, up to 2 weeks maximum, and the cases are amazing. I do recomend 100% 😇

28 May 2026
Unprompted review
Detective for a Day logo

Reply from Detective for a Day

Thank you so much for your support and for being a returning customer! 😊 We truly appreciate your kind words and your trust in us. Enjoy your new case, and we hope to see you again soon!

Rated 5 out of 5 stars

This was a lot of fun and when we…

This was a lot of fun and when we cracked the case, it was exciting 😄

16 May 2026
Unprompted review
Detective for a Day logo

Reply from Detective for a Day

Thank you!😊 We’re happy to hear you had such a fun time. And well done cracking the case!👏

Rated 5 out of 5 stars

Have solved 2 of the 3 cases we…

Have solved 2 of the 3 cases we received so far. Really well produced, interesting and complex enough while being possible. Definitely worth it

6 May 2026
Unprompted review
Detective for a Day logo

Reply from Detective for a Day

Thank you so much!😄 We’re really happy you enjoyed the cases and found them both interesting and doable. Hope you have a blast with the third one too!🙌

Rated 1 out of 5 stars

Try other cold case companies

Did the first mystery, yacht murder. Very basic, clues very obvious and didn’t make sense at the same time. We discussed for a long time if the makers were just trying to throw us off or if it really was that bad. Took us out of the experience and got really disappointed
Would not recommend

9 May 2026
Unprompted review
Detective for a Day logo

Reply from Detective for a Day

Thank you for the honest feedback!

We’re sorry to hear the experience didn’t meet your expectations. We know everyone approaches mystery games differently, and we appreciate you taking the time to share your thoughts.

We’ll definitely take this into account as we continue improving the cases.

Rated 4 out of 5 stars

It was great fun to try and solve…

It was great fun to try and solve puzzles and all the printed materials are very well made. Though the order did took a bit longer than expected. And we think that there was some typo/ mistakes in the name in the timeline which created small plot holes in the story.

4 May 2026
Unprompted review
Detective for a Day logo

Reply from Detective for a Day

Hi! :)

Thank you for your thoughtful review. We’re very glad to hear that you enjoyed solving the puzzles and that the materials met your expectations.

We do apologize for the longer delivery time, and we truly appreciate you pointing out the issue in the timeline.

Thank you again for your feedback! It means a lot to us and helps us improve. We hope to see you back for another case soon!

Rated 5 out of 5 stars

Fun night with friends

The instructions were easy to follow. The clues were just right. It was entertaining.

25 April 2026
Unprompted review
Detective for a Day logo

Reply from Detective for a Day

Thank you so much for your review! We're so happy you enjoyed it! :)

Rated 1 out of 5 stars

Paid, waited 3 months, nothing arrived.

I rarely write negative reviews, but this experience deserves one.
I ordered a “Detective for a Day” package and never received anything. After waiting over a month, I contacted support. They replied once and promised to resend the package, which gave me some confidence.
However, that was the last time I heard from them.
It has now been over three months in total. No product, no tracking, no update, and no response to my follow-up messages. At this point, it’s difficult not to question whether this business actually fulfills orders at all.
This goes beyond a simple delay. When a company takes payment, promises a reshipment, and then completely disappears, it seriously damages trust.
I would strongly advise others to be cautious before ordering. Based on my experience, I cannot confirm that this company delivers what it sells.
I am now pursuing a refund through my payment provider.

18 April 2026
Unprompted review
Detective for a Day logo

Reply from Detective for a Day

Hi,

We’re very sorry to hear about your experience, and we completely understand your frustration. This is not the level of service we aim to provide.

Unfortunately, we’re not able to identify your order based on this review alone, but we would very much like to investigate what has happened here. There may have been an issue with the shipment or our communication that we need to correct.

Please contact us directly at post@detectiveforaday.com with your order details so we can look into this as a priority and make things right for you.

Thank you for bringing this to our attention.

Rated 5 out of 5 stars

Was definitely abit of fun

Was definitely abit of fun, we finished the bank heist which was good.
Would definitely recommend getting 1 or 2 to solve.

We have 2 left togo

18 April 2026
Unprompted review
Detective for a Day logo

Reply from Detective for a Day

Thanks for your review, and glad to hear you had fun with it and enjoyed the bank heist case! :)

Great to hear you’d recommend it, and even better that you’ve still got a couple of cases left to go. Hope you enjoy those just as much!

Rated 1 out of 5 stars

No product, no refund, no accountability

Ordered Detective for a Day on March 21 (shipped March 23) as a birthday gift for my husband. Delivery was promised within 7-10 days; it’s now well over a month later, the birthday has passed, and nothing has arrived.

I regularly receive international deliveries without issue, so this is clearly not a general shipping problem.

Customer service has been extremely disappointing. I’ve contacted them multiple times and keep getting the same generic response to “wait another week or two.” Daniel, in particular, was dismissive and offered no apology or solution. Even a refund was refused because the item was “already dispatched.”

15 April 2026
Unprompted review
Detective for a Day logo

Reply from Detective for a Day

Hi Olga,

We’re very sorry to hear about your experience and understand how frustrating this must have been, especially since it was a birthday gift. :)

Unfortunately, we’re not able to locate your order based on the information in this review. We would really like to look into this properly and help resolve the situation for you. Please reach out to us directly at post@detectiveforaday.com, with your order details so we can investigate and find a solution as quickly as possible.

Thank you for bringing this to our attention!

Rated 2 out of 5 stars

Good idea, doesn't work in practice.

The premise and materials looked great and we were really looking forward to trying to solve the case. The technology didn't work, the sites and pages you needed to solve the case were unavailable or belonged to real people. Without the online clues you couldn't solve the case. We could access the surveillance footage but expecting people to notice and read the numberplate of a car, that none of our group could see with our specs on, is unrealistic. Good idea, doesn't work in practice.

12 April 2026
Unprompted review
Detective for a Day logo

Reply from Detective for a Day

Thanks for your honest feedback, and we’re very sorry for the issues you experienced! :)

Around that time, our hosting provider, Wix, mistakenly took some of our pages offline for a short period. Unfortunately, that affected important parts of the case, which we understand made it difficult to complete.

Everything has since been fixed, and all pages are now working as intended. We appreciate you pointing this out, and we’re sorry it impacted your experience.

Rated 2 out of 5 stars

Would have been fun but too many mistakes

I think the game would have been more fun but one of the major clues in the game (I wont say which one) was a website that wasn't working. That made solving the case very difficult, basically impossible. I emailed the company to complain about this and they never replied. I would say, purchase it if you are willing to take the risk that things will be missing and that you wont receive any customer service after.

Update: After a chaser, they eventually did reply and admitted that the website had been taken down and that it was now up and running, which is obviously no help to me anymore. They apologised, however they offered no goodwill gesture (eg a discount on any future purchases), which is what it would have taken for me to make another purchase or recommend them. I understand that mistakes happen, but when you spend good money on a product you expect it to work as promised, or else to receive some form of compensation.

19 March 2026
Unprompted review
Detective for a Day logo

Reply from Detective for a Day

Thanks for your feedback, and we’re sorry for the inconvenience you experienced! :)

The issue was caused by our hosting provider, Wix.com, which mistakenly took our website offline for a short period around Easter. Everything is now back up and running as normal.

Rated 1 out of 5 stars

Like many other reviews here

Like many other reviews here, there’s postage issues. I’m not sure why we can’t just pay for the shipping and tracking. I ordered 16th march and was sent an order number confirming it was “shipped” by the site (no Aus post or international) there’s no updates and it’s now 7th April and I’m having to chase up.

If the product isn’t there, just pop a “email when back” on it.

I get the feeling they are placing orders to an offshore warehouse, receiving, rebranding and reposting. Like a third party selling site because otherwise these long waits don’t make much sense.

If I can get an update on order #122919 that would be real good…

I can’t review the item because I haven’t received it but there is definitely something fishy going on here. Use another company, check reviews and don’t make the mistake some of us have here. It’s expensive

17 March 2026
Unprompted review
Detective for a Day logo

Reply from Detective for a Day

Hi Rachel,

Thank you for taking the time to share your experience. We truly understand how frustrating it is to wait for an order without clear updates, and we’re sorry for the inconvenience this has caused you.

Regarding your order (#122919), we completely understand your concern about the lack of tracking visibility. We agree this is not an ideal experience, and we are actively working on improving both our shipping transparency and tracking options.

You should have received this item a long time ago, and it appears to have been lost in transit. We have therefore sent you a replacement completely free of charge, you will find your new ordernumber in the e-mailaddress that you provided in your original purchase.

Again, we sincerely apologize for the delay and the frustration caused. Your feedback helps us improve, and we appreciate you bringing this to our attention.

Rated 5 out of 5 stars

Amazing set

Amazing set - me and my partner had an amazing evening playing. So well thought out and fun.

6 January 2026
Detective for a Day logo

Reply from Detective for a Day

Hi,

Thank you so much for your kind words, this truly means a lot to us!

We’re so happy to hear that you and your partner had an amazing evening and enjoyed the experience. It’s great to know the effort put into the details and storyline came through.

We hope to see you back for another mystery soon!

Rated 5 out of 5 stars

Just completed’world your’

Just completed’world your’. A little more taxing but yet again thoroughly enjoyable. Took a few hours and the detail is brilliant.

5 April 2026
Unprompted review
Detective for a Day logo

Reply from Detective for a Day

Hi,

Thank you so much for your feedback!

We’re thrilled to hear you enjoyed Murder on the World Tour and found it both challenging and thoroughly enjoyable. It’s fantastic that you appreciated the detail, it’s something we put a lot of care into.

We hope your next adventure with us is just as fun and engaging! :)

Rated 5 out of 5 stars

Great collaborative experience!

We completed the graduation party with our kids (12 & 14) and found it great! I wouldn’t recommend it for younger teens without adults as they may need some guidance. Great activity to play together.

5 April 2026
Unprompted review
Detective for a Day logo

Reply from Detective for a Day

Hi,

Thank you for sharing your experience!

We’re so glad to hear that you and your kids enjoyed the Graduation Party. It’s wonderful to know it made for a fun activity to do together as a family.

We hope you have many more great game nights ahead! :)

Rated 5 out of 5 stars

That was brilliant

That was brilliant! Just the right amount of challenging and achievable! Highly recommend I’m buying another

4 April 2026
Unprompted review
Detective for a Day logo

Reply from Detective for a Day

Hi!

Thank you so much for your fantastic feedback!

We’re thrilled to hear you found the game just the right balance of challenging and achievable. It’s wonderful to know you’re enjoying it enough to get another case - we can’t wait for you to try it!

Thanks again for the recommendation!

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