De Mammotion Reviews 

This is my second review of Mammotion and to be clear this is not a product review which I found to be very good. However when it comes to some aspects of customer service I am extremely irritated by the process. I tried to use up some reward points but they were deducted twice and so far this is not resolved despite several iterations with customer service. Meantime without warning my existing (including missing) points have expired without warning. I had to trawl through the terms and conditions to find this information and anyway without the resolution of the double points deduction I couldn't use them anyway. Customer service have not covered themselves with glory this time.

The product did not work as expected - complete areas were missed in the cutting cycle (around 300 square metre block) . The error occurred time and time again . Contacted support and due to the high level (there words) of customer issues they will not be able to resolve it and suggested I return the item to the store where it was bought . A rather strange response after I uploaded all the logs . One would think that this business is not very serious about its customer obligations and therefore given the product failures and response - I give it one star .

2 orders placed, with same address - address with robot doesn’t exist (apparently).

Clearly the address exists as they are identical. Emailed 4 times, no reply. Called and fobbed off. They have my money, i have no robot.

Received an email back today, from Vicky, saying they are waiting for the original order to come back so they can re-ship it. Hell no! this could take ages, send one from the factory!

I called and they said they can cancel the order (refund will take 5-7 business days), then re-order (5-7 days to re-ship). That's 2-3weeks from today, when I should have received the original order yesterday.

Just go to the factory and re-send my order. Joke. This company is a joke, use another brand.

Very bad experience.

I bought a Yuka 600 in March 2025. I only used it for 4 months during the summer before retiring it for the winter. In the initial months, I experienced problems with the blades, but Mammotion was relatively quick to support me and fix the issue by sending new blades.

I reinstalled my Yuka at the beginning of May this year. After a few days, the robot started to appear disoriented. It had developed foggy eyes. Mammotion asked for it to be returned to their warehouse for repair. It took them three weeks to send me the return label. Once at their warehouse, my robot was lost. Mammotion offered a replacement refurbished unit. I refused it multiple times as my Yuka was practically new, with only 4 months of operation. After a month of back-and-forth emails they agreed to send me a new Yuka 800. Two more weeks have gone by, and there is no line of sight for when they will send me the replacement unit. Every communication with their Technical Support team is as if it's the first time they know about my issue. As of today, after two months, I have no clue when I will get a robot back. It is very frustrating to deal with Mammotion as they seem to have zero sense of urgency and no care for the customer unlike when they process their purchase orders!

Very good robots. Also the Support is very fast and competent. Very good help if there is a problem

I purchased a Mammotion LUBA Mini AWD LiDAR robot mower (3D LiDAR + AI Vision), and unfortunately my experience has been very disappointing.
Since it was installed on May 16, 2026, the mower has completed only 8 mowing sessions before developing a problem that prevents it from operating normally.
At Mammotion Support's request, I provided the required log files on May 30. On the same day, I was informed that the analysis would take "a few days." Since then, despite multiple follow-ups, I have received no meaningful update regarding the investigation, no explanation of the root cause, and no estimated timeline for a resolution.
I understand that technical issues can require detailed analysis. However, a complete lack of communication for more than a week after providing the requested data—and after several reminders—is difficult to accept, especially for a premium-priced product.
Current situation:
• Robot purchased recently.
• Only 8 mowing sessions completed since May 16.
• Problem remains unresolved.
• Log files provided to support as requested.
• Multiple follow-ups sent without any concrete response.
• No resolution timeline communicated.
The product looked very promising on paper, but the reliability I have experienced so far, combined with the poor level of after-sales support and communication, falls well below my expectations.
I hope Mammotion will provide a prompt solution and significantly improve its customer support process.

Purchased robot mower on Amazon last Friday. Said it would be delivered Monday. Got e mail.from.DHL saying it has been delivered. Checked everywhere, no package. Contacted seller, DHL and Amazon. Apparently it was a tracking number issue , once a new tracking number was issued the mower would be sent out. I said I think it's all a scam and want my money back. Amazon assured me I'd get my money back, the company said they will refund it within 3 to 5 days. Ill keep my fingers crossed.

Never received the product, as it got lost during shipping (DHL). Probably not Mammotion's fault.
But I experienced the horrible customer service.
10 emails, they have acknowledged that I didn't receive what I paid for, but I am still fighting for my refund.

I bought a Mammotion Luba 5000 some years ago via the mammotion web site and later moved it to my house in Italy.
Recently, the lawn mover become "dead" and I could not connect by either WIFI nor bluetooth.

Connecting to the support was possible only by a rather silly chat bot but not by phone. The Bot asked for uploading of photos but disconnecting within seconds of that. Asking for a local or even any service in Italy remained unsuccessful. After a myriad of emails the company admitted that they had not repair service at all in Italy.
Thus, one can put a Euro 2500.- lawn mover into the trash once there is any problem. Apparently, as evidenced by the respective wording language and time lag received from the service center, the support is located somewhere in China and extremely unhelpful.
Accordingly, I recommend that nobody buys this expensive throw away lawn mover since the claimed service does not represent a service but a nightmare for customers.

I was spending a lot of time mowing my lawn, and I heard about lawn robots. But I did not want to have a wire installed, as the shape of the garden changes frequently.
I heard about mammotion, and after reading the reviews, I decided to go ahead and buy the Yuka, as it had the option to pick up the leaves.
Ever since I installed Yuka, I never had to mow the lawn again! The grass is always perfect, and I do not have to think about it. Set up was easy with the application, and I had to change the perimeter a couple of times, as we added and remove some trees, and Yuka adapted to the new perimeter without any issue.
I highly recommend Yuka and mammotion for the ease of use, the application that allows you to remotely check the status of your programs, and see what is happening in your garden, that the “never have to mow the lawn again” satisfaction.

Mammotion Yuka, a perfect lawn, always.

Very friendly contact beforehand to figure out which mower I should buy. All the questions I had were answered immediately, and that’s what good support is all about. Keep it up.

I purchased the YUKA 1000 without knowing anyone who had tried it before, so it felt like a bit of a gamble. To make things more interesting, the company launched a promotional sale right after I placed my order. Naturally, I was annoyed—but I reached out to their support team, and they handled the situation impressively. They were friendly, professional, and quick to respond. Best of all, they retroactively applied the discount to my purchase. That kind of customer care really stood out.

As for the mower itself: I’ve put it through its paces, and while the learning curve is steep, it’s absolutely worth the effort. The hardware is solid and well-engineered—it feels built to last. The software, on the other hand, still has some bugs and lacks a few features I’d expect, but it’s actively maintained and receives frequent updates, which gives me confidence in its future potential.

Overall, the YUKA 1000 has proven to be a smart investment. If you're willing to spend a little time learning how to get the most out of it, the payoff is a reliable, high-performance mower backed by responsive support.

I am impressed with the Luba 2 mower. It mows well and has easy to use controls. After some time of using it with no issues, one day I did run into a problem. It started having an issue staying connected to the network and Bluetooth. I opened a warranty claim to the Mammotion team, they had me send in the unit. They were able to resolve the issue and send me back a fully working Luba 2. I understand that it is inevitable that any mechanical devise will run into an issue. I am impressed by the Luba 2 unit and by how the Mammotion team stood by their product and resolved the issue.

Still very pleased with my YUKA. Mini mower it does a super job of my lawn better than my petrol mower money well spent

I got a fast answer to my question.
Very satisfying.

They will sent me the new front axel that broke.

very good and competent service, fast processing times

it`s a great machine, it works fantastic. excellent mammotion quality