Having received my renewal note, I was quite disappointed with the price. I rung Domestic and General to say that I would be cancelling my policy at the end of this year's term. However, speaking to t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Getting the replacement dryer was a quick and easy process. The new insurance is also cheaper! It would have been 5 stars but the delivery way awful they arrived 45 minutes after the time window with... See more
Company replied
From booking the engineer to ordering my replacement item everything went to plane. When ordering new item rhe fact I could get my broken item removed and new one installed made the little extra payme... See more
Company replied
Engineer came to assess and, if possible, repair our previous unit. Deemed not repairable. Within 24 hours, the admin centre had emailed options for replacement. This was handled smoothly. The two-man... See more
Company replied
Company details
- Insurance Company
- Appliance Repair Service
- Boiler and Heating Service
- Machine Repair Service
- Refrigerator Repair Service
- Washer and Dryer Repair Service
About Domestic & General - UK
Written by the company
About Domestic & General UK
Written by the company
- A little bit about D&G
- We are proud to look after our customers and the appliances that keep their homes organised. We work hard to ensure that we deliver a great customer experience at every interaction, we continue to develop our digital products to enable customers to contact us in a way that works for them.
We are here to help
Response
We work hard to ensure that we deliver a great customer experience at every interaction.
We are here to help and aim to respond to your Trustpilot reviews within the hour.
Contact info
11 Worple Rd, Swan Court, Wimbledon, London, United Kingdom
- 0333 000 4966
- domesticandgeneral.com
4.2
Great
148K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Domestic & General - UK
Hello William,
Thanks for giving us 5 stars!
We're pleased to see how happy you were with the service you received.
Thank you,
Shane
D&G Team
Boiler Cover for new boiler??????
Scammed - new boiler being paying for cover
Had a new boiler 3x years ago. I believe I was scammed into taking boiler cover which has steadily increased to £23.68 pm
Cancelled DD today.
23 July 2026
Unprompted review
Reply from Domestic & General - UK
Hi Ian,
Thank you for taking the time to write your review.
I have responded to your email, so we can get this sorted out for you.
Thank you,
Emma
D&G Team
Reply from Domestic & General - UK
Hi Hodhan,
Thank you for the high rating.
We're happy that you've received excellent service.
Please reach out to us, should you need anything else.
Have a great day!
Thank you,
Emma
D&G Team
Helpful phone team
I chose the wrong item at first but D & G sorted it out for me, quickly and efficiently.
9 July 2026
Reply from Domestic & General - UK
Hi there,
Thank you for sharing such a great review!
We're really pleased to hear how happy you were with the service you received.
Should you need us again, we'll be more than happy to help.
Have a fabulous day.
Thank you,
Emma
D&G Team
Easy to get the complaints posted
Easy to get the complaints posted, a response is always good without delay.. Engineer appointments got in 48 hours after the report..
Decision made by the D&G company without delay.. Happy with their service..
15 July 2026
Reply from Domestic & General - UK
Hi there,
Thanks for taking the time to leave a 4 star review and feedback on the service you received.
We're pleased to hear that you received good service with Domestic and General.
Should you need us again, we'll be more than happy to help!
Thank you,
Nathan
D&G Team
Great Service
Over the last two years, D&G have been out to help with faults and have either replaced or rebuilt our washing machine, fridge/freezer, microwave, oven and dishwasher!!
All being around 10/11 years old as that's when we rebuilt our kitchen... They are quick to respond and don't make a fuss!
14 July 2026
Reply from Domestic & General - UK
Hi Dev,
Thank you for your great review.
We're happy that you've received excellent service.
Please reach out to us, should you need anything else.
Have a great day!
Thank you,
Emma
D&G Team
You can get to speak to a real human being!
The person on the phone (not the robot) helping to get an early appointment- excellent service also from the man who fitted the new fridge freezer.
11 July 2026
Reply from Domestic & General - UK
Hi Elizabeth,
Thank you so much for sharing such a great review!
We're really pleased to see how happy you are with the service you received with Domestic and General.
Should you need any further assistance please get back in contact.
Thank you,
Nathan
D&G Team
Great response to the potential for me…
Great response to the potential for me to move my business elsewhere, when my new premium was raised by 40% with no real justification. My account was reviewed & we reached a mutual agreement on a new deal gping forwards, that was good for both parties
17 July 2026
Reply from Domestic & General - UK
Hi Robert,
Thanks for taking the time to leave a 4 star review and feedback on the service you received.
We do take all feedback seriously and we will use this feedback to improve our service going forward .
Thank you for bring this to our attention. If further assistance is required please do not hesitate to contact
Thank you,
Nathan
D&G Team
Quick Process
The end-to-end process—from the engineer inspecting my washing machine, to it being deemed beyond economical repair (BER), through to arranging and delivering the replacement was excellent. The entire experience was efficient, well-managed, and hassle-free.
22 July 2026
Reply from Domestic & General - UK
Hello Robin,
Thank you for your five star review. It's great to know you're happy with the service provided throughout your repair/replacement journey.
Please never hesitate to get in touch for any issue/query, we're always happy to help. Have a great day!
Thank you,
Richard.
D&G Team.
It was seamless service
It was seamless service , very efficient and the installation of the new washer was excellent. Highly recommend!
21 July 2026
Reply from Domestic & General - UK
Hello Mrs Griffiths,
Thank you for your five star review. It's great to know you're happy with the service provided.
Please never hesitate to get in touch for any issue/query, we're always happy to help. Have a great day!
Thank you,
Richard.
D&G Team.
Second call out in 2 weeks for fridge…
Second call out in 2 weeks for fridge freezer repair have now said it’s the compressor & can’t be fixed until 31/7 that’s 9 days away I’m not happy have escalated a complaint both online & phone , also the second engineer was awful uncommunicative , just didn’t want to be here if I could give zero stars I would have / let’s see how quick they respond - I’ll then update this review !
22 July 2026
Reply from Domestic & General - UK
Hi Annmarie,
We are sorry that your are unhappy with the service provided by Domestic and General that a complaint has had to be raised. Our complaints teams will fully review and investigate the details of your complaint and must get in contact with you with regards to any outcome they are able to provide. This is normally via phone in the first instance or a letter will be sent out to you.
We would like to assure you that we have taken your complaint very seriously and all feedback from it will be used to improve our services going forward.
If there is anything you wish to add to this Complaint or you require further assistance, please contact via any of the below contact methods where our team will do what they can to help.
Email:
Hello@domesticandgeneral.com
- please state on this email that you have left a review on Trust pilot and provide your full name and address details with a brief outline of the issue.
Social media:
- https://x.com/DandG_Global
- https://www.facebook.com/DandGGlobal
Phone:
Domestic and General: 0333 000 9799
Lines open 8am-8pm
Monday-Sunday
Thank you again for bringing this to our attention.
Thank you,
Nathan
D&G Team
Speedy replacement
The engineer came promptly to repair my hob. It couldn’t be repaired so a FOC replacement hob was ordered which arrived quickly. Would have given 5 stars but it cost me £150 to have it fitted!
20 July 2026
Reply from Domestic & General - UK
Hi There,
Thanks for taking the time to leave a 4 star review and feedback on the service you received.
With regards to your replacement Installation and removal of your old machine are services not included with your plan but are normally available for purchase at the time of your order from the supplier of your machine
We do take all feedback seriously and we will use this feedback to improve our service going forward .
Thank you for bring this to our attention. If further assistance is required please do not hesitate to contact
Thank you,
Nathan
D&G Team
The replacement was very quick and the…
The replacement was very quick and the response was very comprehensive, the replacement Dyson is really good, so I was very pleased
23 July 2026
Reply from Domestic & General - UK
Hi Russell,
Thank you so much for sharing such a great review!
We're really pleased to see how happy you are with the service you received with Domestic and General, specifically in this case with regards to your replacement item.
Should you need any further assistance please get back in contact.
Thank you,
Nathan
D&G Team
Very professional and polite dealt with…
Very professional and polite dealt with my enquire. Was easy to talk to and a credit to Domestic and General .
21 July 2026
Reply from Domestic & General - UK
Hi Keith,
Thanks for taking the time to rate us so highly, we really appreciate it!
Should you need us again, we'll be more than happy to help!
Thank you,
Nathan
D&G Team
American Fridge Freezer
I am very happy with how Domestic and General have handled my Fridge and Freezer issue. My Fridge Freezer broke down in the middle of a heatwave. After 2 engineer visits my Fridge Freezer was replaced within 48 hours. I am very happy I had multiple choices of fridge freezer given to choose from as replacement. I give Domestic and General a 10/10 👍 for a great and prompt service!
16 July 2026
Reply from Domestic & General - UK
Hi Sidra,
Thank you for your feedback.
We are glad that you were so happy with the service received that you received from our product replacement team that you have rated us five stars. Thank you so much this means a lot to us.
If you are need of any further assistance please contact at any time.
Thank you,
Nathan,
D&G team.
Reply from Domestic & General - UK
Hello Peter,
Thank you for your five star review. It's great to know you're happy with the quick and efficient service provided.
Please never hesitate to get in touch for any issue/query, we're always happy to help. Have a great day!
Thank you,
Richard.
D&G Team.
Reply from Domestic & General - UK
Hello Laurence,
Thank you for your five star review. It's great to know you're happy with the service provided.
Please never hesitate to get in touch for any issue/query, we're always happy to help. Have a great day!
Thank you,
Richard.
D&G Team.
Reply from Domestic & General - UK
Hello Amanda,
Thank you for your five star review. It's great to know you're happy with the service provided.
Please never hesitate to get in touch for any issue/query, we're always happy to help. Have a great day!
Thank you,
Richard.
D&G Team.
Reply from Domestic & General - UK
Hello Olufemi,
Thank you for your five star review. It's great to know you're happy with the replacement service provided.
Please never hesitate to get in touch for any issue/query, we're always happy to help. Have a great day!
Thank you,
Richard.
D&G Team.
Really liked the choice of replacement & exceptional delivery…
Really liked the choice of replacement fridge freezer, and process was easy. Even more pleasing was the effort Alan and Paul took to get the appliance delivered. I received a call informing me of their time of arrival, which was appreciated.
Our lane was too narrow for their vehicle, so instead of returning it, suggested if I had a car large enough to take it down to the house. Paul drove down with me in the car, and Alan walked. They installed it, and loaded the car with the one to be returned. They unloaded the car, and took away the packaging. Extremely friendly, professional and two great men!
Couldn’t be happier with the entire experience. 🤩
21 July 2026
Reply from Domestic & General - UK
Hello Noal,
Thank you for your five star review. It's great to know you're happy with the replacement delivery service provided.
Please never hesitate to get in touch for any issue/query, we're always happy to help. Have a great day!
Thank you,
Richard.
D&G Team.
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