DMA Kingdom Reviews 

the best decision was coming to dmakingdom got all the dma equipment all organized for me to use the stuff gave me the best support i could ever ask and its been a year, the firmware is very good all i could ask for .

Great experience overall! Everything was exactly as expected, and support was fast and very helpful when i was having a lil confusion, definitely recommend them to others.

Solid help! Devious is the best

I ordered a complete startet bundle with firmware. First of all, the hardware works perfectly and looks pretty good with custom prints.
I did have some issues trying to run the Firmware, but the Support Team is great and does their best. You will always get an answer within a day from Customer Support

I had issues with my dma card showing red after like 6 months of having it only because I did something to it by deleting files that I shouldn’t have so it was kinda my fault lol but DMA kingdom support team was awesome I was about to just give up and throw away my dma hardware. They have answers and video for all kinds of trouble shooting issues. I highly recommend anyone to their hardware ware and support team, these guys are the best in my opinion!!

great customer service, quick to respond, helped me find the problem with my system and fixed it.

Very good company to work with! Very quick with new firmware, and fast shipping. This is 100% my go to store for DMA!

Overall 10/10 smooth experience.

very helpful went and bought lifetime firmware answered me quick af when i had questions

I Call DMA Kingdom the MVP of my DMA Journey. The Best Firmware and hardware on the market! I been using them for DMA for 3 years now

Bought a bundle with basic FW, it did surprised me how fast i got my order, only 6 days to an EU country, very happy, FW was very bad tho, causing constant disconnections and reading erros, fortunately i was able to FW else where and the situation got sorted, support is very bad and slow since they only offer support thru the website and not from their discord like everyone else, i guess it is because they are aware of how bad their FW is, just get HW from them but not the FW.

I was recommended this company by a friend who is a well-known YouTube and Twitch streamer within the DMA community. The fact that the company is also a UK-based registered limited business gave me additional confidence in terms of delivery speed and professionalism.

I purchased a MAKCU device, which acts as a bridge between a gaming PC and input devices such as a mouse or keyboard.

Delivery was slower than expected. I had politely requested expedited shipping, but despite this, the item arrived in 3 days. While not terrible, it fell short of expectations.

The packaging was very basic: a plain brown padded envelope. Inside were the MAKCU device and two USB cables. There was no documentation whatsoever no setup guide, no instructions, no note—nothing. The assumption seems to be that the customer already knows how to set everything up, which is not acceptable for a product like this.

For support, the company relies entirely on their official forum. Before posting, I made sure to thoroughly research the issue myself. I reviewed forum posts, Discord channels, and watched multiple YouTube guides to avoid asking unnecessary questions.

I then created a support post titled: “New Purchase – Guide Required,” asking a simple question about how to proceed with setup.

After waiting 24 hours, I received a brief and unhelpful reply from a user named “turtle,” asking me to provide a screenshot of my email receipt. This request was inappropriate, as the receipt contains sensitive personal information such as my billing and delivery address. I am not willing to share that publicly on a forum. An order number and purchase date should be more than sufficient to verify a transaction.

Due to the lack of useful support, I turned to the official MAKCU Discord server. From there, I followed the available setup and flashing guide carefully and precisely. The process itself was straightforward.

However, it quickly became clear that the device was faulty. The USB2 connection would not communicate with a second PC, and no COMM device appeared. I installed the latest official drivers and confirmed everything was set up correctly, but continued to receive the error: “Device not found. Please insert the device.”

I carried out extensive troubleshooting:

Tested all USB ports
Reinstalled my laptop’s operating system
Tried multiple PCs and laptops
Attempted a single-PC setup (despite it not being recommended)

None of these steps resolved the issue. It is clear that the USB2 component of the device is defective.

I then contacted DMA Kingdom support again with a detailed report, including order number, steps taken, and error messages, clearly demonstrating that the device was faulty on arrival. I stated that I would be satisfied with either a replacement or a refund.

The support response, again from “turtle,” came 8 hours later and was dismissive. I was told that guides were available on the forum and that I needed to provide proof of purchase (again requesting screenshots), before the issue was forwarded elsewhere. I was also asked to provide screenshots of the application, despite already explaining the issue in detail.

Since then, I have received no further response.

When I asked others on Discord if they had experienced similar issues, I was met with a 24-hour timeout instead of assistance.

Response To Reply:
3 Days Is Within Timeframe Correct, My Comment Was Regarding The Lack of Expeditment Request or Acklowagment Of The Request. I Would Have Paid Extra Too Without Question. No Reason To Send 48Hr Post (Special Delivery Is A Small Increase Via Royalmail).

Please DM me on discord at devious128 so i can help you further - I Already Did Prior To Posting Review After Reading All of Your Reviews & Replies. Request To Add Friend Is Still Pending.

You said about sending a replacement working device but we have never had a makcu go wrong? This Is Untrue, Read The Other 1 Star Reviews Here. Same Exact Issue, Also Your Own Forum & Discord.

We always replace non functioning hardware. So please contact me asap so i can get this sorted for you if it is the case - Again I Have And You Have Not Accepted My Friend Request.

We have a lot of bad actors targeting us and a lot of our 1 star reviews are fake - I Assure You My Review Is 100% Valid & I Am Ready To Respond To The Trustpilot Request For Additional Information. As Mentioned I Too Have An Online Business & Have Been Using Them Since 2007 When They launched. If You Have Any Accusations of My Review Being Fake, Feel Free To Inquire & You Will Be Promptly Educated By Trustpilot.

Update: 16th June 2026
Spoke with CEO briefly- was unhelpful and no follow up. A clear lack of care. 11:25AM Credit Card Chargeback has been initiated along with Visa Report!

Overall - What a complete waste of time.

STAY AWAY - THEY ARE SCAMMERS!

I put the wrong address, made a ticket, and it got solved in a few days time. the stress that i was going through was pretty insane. Yet aside from being extremely busy Devious was able to inform his US warehouse, and get it all solved for me. so im leaving a 5 star review, extremely good customer service, extremely good staff. Thank you so much DMA Kingdom!

⭐☆☆☆☆ 1 Star

Avoid DMA Kingdom at all costs.

My experience with DMA Kingdom has been nothing short of terrible. They were incredibly quick to take my money, but once the payment was made, the customer service practically disappeared.

The product I received was faulty, and getting any meaningful support afterwards was a nightmare. Response times were extremely slow, and when they did eventually reply, the assistance provided was unhelpful and failed to resolve the issue.

For a company selling products at these prices, I would expect a much higher level of customer care and after-sales support. Instead, I was left chasing updates, waiting days for responses, and feeling completely ignored once they had my money.

If you're considering buying from DMA Kingdom, I'd strongly recommend looking elsewhere. Fast to take payment, slow to provide support, and unwilling or unable to properly deal with faulty products. Very disappointing experience.

I purchased the Unreal bundle and needed help with the installation because it simply did not work. Despite opening numerous support tickets, the only response I ever received was: “follow the guide.”

The support is completely useless. There is zero real assistance, zero accountability, and absolutely no concern for the customer. It’s beyond frustrating to deal with such a lack of professionalism.

I strongly advise everyone to stay away from this platform. Do NOT waste your money here under any circumstances.

I buy one complete bundle with fuser + makcu + dma card 75t from discord from a guy Diversity , paid in crypto directly, he sent me the bundle , but when I got the bundle and I needed help , he stopped replying to my messages.
I am now stuck and don't know what to do...
I have to go with chatgpt and research for hours on what to do and what I'm doing wrong.
Support is trash...Diversity only talked with me until he took my money...
Don't buy from them !

Shipping is very very fast!! But the support on the website is horrible, ive been waiting for like 30hrs without getting any respons.

i got my hardware on time and the staff has been very helpful and keeping us up to date with what is going on with the items, im excited to get home from work and try out the fw i received, i dont believe in perfect reviews but i think in the near future this will be a 5 star worthy company.

The staff was super nice and was really cooperative with helping me get my DMA Setup

Very helpful and communication is on point, they make sure you understand everything &
Go above and beyond!