Had my Gard Pro Ultra 3 for a couple of weeks and already proving a great buy. Screen quality, function and response is superb and it feels very premium. Third party app allows personalisation and e... See more
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Received my new gard pro 3 for Christmas and was very happy with it with all the features /durability and toughness as advertised well from the company. Couple days later after taking the watch... See more
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The product is good, am on my second as my first failed not long after warranty. My office lifestyle was maybe too much? But while chasing this the customer service was absolutely terrible, just don'... See more
Company replied
Recieved the watch and was very impressed with it,however on setting it up I encountered a few problems. I notified the team at Gard Pro and after sending a few photos to confirm the facts, I got a... See more
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Company details
Written by the company
Om het ultieme sporthorloge te creëren, hebben we elk element samengebracht voor een ongeëvenaarde prestatie. - Gard Pro ©
Contact info
Netherlands
- support@gardpro.nl
- gardpro.nl
4.2
Great
6K reviews
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This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 2 weeks
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Had hard pro ultra 3 for several…
Had hard pro ultra 3 for several months. Battery lasted over 2 wks to start with now only lasts about 5 days.
Heart monitor doesn't show true reading when exercising. It can say something like 77 when it's actually 138.
The app for recording Glory fit Pro is rubbish. Doesn't record half of the things it says it does.
Buy a different watch, don't waste your money on this one.
16 July 2026
Unprompted review
Reply from Gardpro.nl
Hello, We're sorry to hear that your experience with the Gard Pro Ultra 3 has not met your expectations.
We apologize for the changes in battery performance and the issues you've experienced with the heart rate readings and the app. This is not the experience we want our customers to have.
Please contact our customer service team with your order details so we can review your case, investigate the issues you're experiencing, and work toward a suitable solution.
Thank you for taking the time to share your feedback.
As I will not be very happy from the…
As I will not be very happy from the beginning I have had a primary attention that I have not had elsewhere I have also been informed until the delivery of my precious Gard Pro watch, for all this I am very satisfied and thank you very much.
13 July 2026
Unprompted review
Reply from Gardpro.nl
Hello,
Thank you so much for your thoughtful review! We're delighted to hear that you felt well looked after from the very beginning and that our communication kept you informed throughout the delivery of your Gard Pro watch. Knowing that you had such a positive experience means a great deal to us.
Thank you for choosing Gard Pro.
Kind regards,
GARD PRO TEAM
Never arrived,zero communication
Never arrived,zero communication. Wish I had read all the negative reviews about being a scam company selling cheap Chinese shite. Coukd have saved myself a lot of time and money
16 July 2026
Unprompted review
Reply from Gardpro.nl
Hello, We're sorry to hear about your experience and understand your frustration.
We sincerely apologize that your order has not arrived and that you felt there was a lack of communication. This is not the level of service we strive to provide.
We would also like to clarify that Gard Pro is a legitimate company, and we take every customer concern seriously. If your order has not been delivered, we would be happy to investigate the shipment with our logistics partner and work toward a suitable resolution.
Please contact our customer service team with your order details so we can review your case and assist you as quickly as possible.
Thank you for taking the time to share your feedback.
Can’t give minus ratings so 1 star it…
Can’t give minus ratings so 1 star it is. Had the watch for two weeks when it stopped working, purchased under a 30 day trial. Company are a scam company fronting cheap Chinese unreliable watches. Their only answer is that it’s your fault as we sent you a working watch so you must have broken it ! No accountability or remorse that their product only lasts two weeks, and their only answer is Not to provide a refund under any circumstances despite advertising this. Their only continuous reply is to hide behind made up legislation and to send a replacement watch - who in their right mind would want a second watch based on all the reviews and comments about delays, faults and shameful practices of this company. It’s a shame that I hadn’t seen the recently posted reviews Before I purchased the item as I would have run a mile. I Have reported them to trading standards, and am pursuing a refund through my credit card. The only word for the company is fraudulent - Chinese tat, no customer service skills and no ownership for their product, no shame for their dishonest trading practices.
AVOID AVOID AVOID at all costs because in the end that’s all you will end up with is costs!!!
10 July 2026
Unprompted review
Reply from Gardpro.nl
Hello, We're sorry to hear about your experience and understand your frustration.
We sincerely apologize that your watch stopped working so soon after purchase and that you were disappointed with the support provided. This is not the experience we want our customers to have.
We would like to clarify that we take product concerns seriously and do our best to assist customers through troubleshooting and warranty support, including replacement options when a device has a confirmed issue.
Please contact our customer service team again with your order details so we can review your case, including the previous communication and the options provided, and work toward a suitable resolution.
Thank you for taking the time to share your feedback.
Absolute rubbish!!!
Absolute rubbish!!!!
Had my first watch for 6 months, then it wouldn’t charge, they sent a replacement approx 6 weeks ago, but having been taken into hospital and not being able to charge it, I came home with a watch that once again won’t charge
Too unwell to fight my case again
4 July 2026
Unprompted review
Reply from Gardpro.nl
Hello, We're sorry to hear about your experience and hope you're doing well after your time in the hospital.
We understand how frustrating it must be to experience charging issues with both your original watch and the replacement. This is certainly not the level of reliability we aim to provide.
Please contact our customer service team again with your order details so we can review your case and work with you toward a suitable solution.
Thank you for taking the time to share your feedback.
The watch is terrible it was falsely…
The watch is terrible it was falsely advertised
1 July 2026
Unprompted review
Reply from Gardpro.nl
Hello, We're sorry to hear that the watch did not meet your expectations.
We take product descriptions and advertising seriously and strive to ensure that the information on our website is accurate and transparent. We're sorry that you feel the product did not match your expectations.
We would appreciate the opportunity to better understand your concerns. Please contact our customer service team with your order details and let us know which features did not meet your expectations so we can review your case and work toward a suitable solution.
Thank you for taking the time to share your feedback.
If I could I would not give any stars!!
If I could I would not give any stars!!
Don’t buy from them ever!!
My daughter bought a smartwatch but changed her mind. Communication from their end was very slow (deliberately delayed in my opinion) and they were not willing to help with the solution my daughter expected.
And now we found out they declined to accept the return!!!
24 June 2026
Unprompted review
Reply from Gardpro.nl
Hello, We're sorry to hear about your experience and understand your frustration.
We sincerely apologize for the delays in communication and that the return process did not meet your expectations. This is not the level of service we strive to provide.
We would appreciate the opportunity to review your daughter's case and understand why the return was declined. Please contact our customer service team again with the order details, and we'll be happy to investigate the matter and work toward a suitable solution.
Thank you for taking the time to share your feedback.
Absolutely shocking watch do not buy I…
Absolutely shocking watch do not buy I wish I could give no stars, but that option is not available. Bit of advice. Do not buy one of these Chinese shit watches. Apparently they do not give refunds massive scan con artist. Getting reported to trade in standards, absolute joke.
25 June 2026
Unprompted review
Reply from Gardpro.nl
Hello, We're sorry to hear that you're disappointed with your experience.
We take comments like yours seriously and regret that we were unable to meet your expectations. We would like to clarify that we are committed to handling all warranty and return requests in accordance with our policies and applicable consumer protection laws.
We'd appreciate the opportunity to review your case. Please contact our customer service team with your order details, and we'll be happy to investigate the matter further and work toward a suitable solution.
Thank you for taking the time to share your feedback.
I have had my Pro2 for about a year
I have had my Pro2 for about a year. The battery life is very good, the display is fine and it is certainly rugged.
My only complaint is the watch faces which are 90% strange Chinese designs which I would not use. There are a few that are ok.
24 June 2026
Unprompted review
Reply from Gardpro.nl
Hello,
Thank you for your feedback. We are pleased to hear that you have been enjoying your GARD PRO 3 for the past year and that you are happy with its battery life, display, and durability.
We also appreciate your feedback regarding the watch face selection. Customer suggestions like yours are valuable and help us continue to improve and expand our products and features.
Kind regards,
GARD PRO TEAM
The product is good, delivery, aftershaves awful
The product is good, am on my second as my first failed not long after warranty. My office lifestyle was maybe too much? But while chasing this the customer service was absolutely terrible, just don't answer direct questions. And ordering...ignore the promise it's all coming from China, nice long road journey and it's now sat in a port near Hong Kong waiting...this happened last time. Gard Pro is just a nice European name for a Chinese drop ship brand....why did I buy another!!
17 June 2026
Unprompted review
Reply from Gardpro.nl
Hi,
Thank you for your feedback and for being a returning customer.
We're sorry to hear that your experience with customer support and delivery did not meet your expectations.
We're pleased to hear that you were generally satisfied with the product itself, although we're sorry that your previous watch developed an issue after the warranty period.
We appreciate your comments regarding communication and delivery transparency. We would like to clarify that all information provided on our website is accurate, and we stand behind the information and commitments presented there. We remain committed to being transparent with our customers and continuously improving their experience.
If there is anything we can assist you with regarding your current order, please don't hesitate to contact our support team. We'd be happy to help.
Having difficulty getting a response…
Having difficulty getting a response over the last week. 7 emails and 2 online chats have resulted in nothing. Has this company gone out of business. My issue is battery life was one day, now won’t charge at all. Can someone please contact me? Order number: 7180927
8 June 2026
Unprompted review
Reply from Gardpro.nl
Hello, We're sorry to hear about your experience and sincerely apologize for the lack of communication you've encountered.
We understand how frustrating it must be to experience battery and charging issues while also struggling to receive a response to your emails and chat messages. Please be assured that we are still operating and committed to assisting our customers.
Thank you for providing your order number. Please contact our support team again referencing this order number, and we will ensure your case is reviewed as soon as possible. Our email address is support@gardpro.com
We apologize for the inconvenience and appreciate your patience while we work toward a resolution.
Scam , no delivery
Over 10 days since I ordered I've contacted the customer care twice to find out where my order is and no response
17 June 2026
Unprompted review
Reply from Gardpro.nl
Hello,
We're sorry to hear about the delay with your order and the lack of response to your inquiries.
We understand how frustrating it is to wait more than 10 days for an order and not receive an update after reaching out to customer support. This is not the level of service we strive to provide.
Please contact our support team again with your order number, and we will be happy to investigate the status of your shipment and assist you further.
Thank you for bringing this to our attention, and we apologize for the inconvenience.
Company refuses to refund me my money
Company refuses to refund me my money. They ignores communication. I contacted them immediately after the purchase stating I no longer needed this product so please send me a return label and I will ship it back immediately upon receipt. I have sent them proof of purchase, pictures of the unopened package, pictures of their stated money back guarantee, even highlighting their own policy. Sent product back recorded delivery and refused to take it back. Please avoid at all costs.
4 June 2026
Unprompted review
Reply from Gardpro.nl
Hello,
We're sorry to hear about your experience and understand your frustration.
We regret that you feel your concerns regarding the return and refund process were not handled satisfactorily. We strive to respond to all customer inquiries and to process returns in accordance with our policies, and we're sorry if this was not your experience.
We would appreciate the opportunity to review your case further. If the matter remains unresolved, please contact our support team again with your order details and any relevant tracking information so that we can investigate the situation and work toward a suitable resolution.
Thank you for taking the time to share your feedback.
AVOID AVOID AVOID!!!
AVOID AVOID AVOID!!!
First watch was delivered and was faulty, wouldn’t charge, flickering screen and kept shutting down. Asked for a return and refund as the watch cost over £100 and was told I wasn’t allowed to do this I had to accept an exchange. Even though on their website it says 30 day return but apparantly not if the watch that THEY deliver is faulty, so it becomes a consumer problem! Second watch was delivered but I didn’t want this brand any more, request a return on both watches and refund and have been basically threatened with if I carry on requesting a return they will ignore me and close my case. So I have lost £100 and have two watches, one faulty and the other brand new in a box unwanted. How is this allowed to happen? It’s up to them if you get your money back or not??????
DO NOT ORDER A GARD PRO!!!
2 June 2026
Unprompted review
Reply from Gardpro.nl
Hello, We're sorry to hear about your experience and understand your frustration.
Receiving a faulty product is disappointing, and we regret that your experience with both the product and the resolution process has left you feeling this way. We also apologize if our communication did not meet your expectations.
Our goal is always to work with customers to find a fair resolution, and we are sorry that you feel your concerns were not adequately addressed. We take feedback regarding our returns process and customer support seriously and will share your comments with the relevant teams for review.
If your case is still unresolved, we encourage you to contact our support team again with your order details so we can review the matter further and assist you.
Thank you for taking the time to share your feedback.
This is my second attempt at getting a…
This is my second attempt at getting a reply,
My order number is Order #7158144 confirmed
I have emailed a few times now but this is the only place that I get a response.
Please see below
I have now purchased two of these watches, the first one was lost when the strap broke, I replaced it as a Christmas present for my son (Christmas just gone) the strap broke again. I have been refused a refund because we have had the watch more than 30 days, we were sent two replacement straps both have also broken now I’m being ignored, terrible service.
We took the watch into a local repair shop to be told that the straps are very poor quality and will keep on breaking due to being very flexible.
I would spend your money on a different product.
Below email before replacement straps that have also broken, now I’m being ignored.
Kit 02:30 AM 22 Feb, 26 UTC-5
Hi John,
Thank you for your message and for sharing your concerns.
I understand how disappointing this situation is for you and your son.
Please note that it isn’t possible to return a defective GARD PRO watch for a refund.
Under consumer legislation, we are required to replace defective products within the warranty period rather than offer a direct refund.
This policy applies because the watch was received in new condition, and we cannot determine how the defect occurred.
Additionally, our return period is 30 days from receipt of the product.
According to your order details, this period has already passed, so the right to return has unfortunately expired.
However, we offer a 2-year warranty on all our products. If your watch is defective, we can assist you with a warranty claim to replace it.
Please send us a photo of the strap showing its current condition.
Also, confirm your full shipping details in the following format below:
Company (if applicable):
Address (Street name):
Building, Apartment, Suite, etc. (House number):
City & Postcode:
Country:
Your contact number:
Looking forward to your reply.
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Reply from Gardpro.nl
May 6, 2026
Hello, We’re really sorry to hear about your experience—that’s understandably very frustrating.
Straps breaking like this is not expected, and we’re sorry that the replacements didn’t resolve the issue. While refunds may fall outside the 30-day period, this situation should not be left unresolved, and we also apologize for the lack of response from our side.
Please share your order or case details with us again so we can escalate this and work toward a proper solution for you.
2 June 2026
Unprompted review
Reply from Gardpro.nl
Hi John,
Thank you for following up, and we sincerely apologize for the frustration you've experienced.
We understand your disappointment, especially given that this is the second watch affected by the same issue and that the replacement straps have also failed. This is clearly not the experience we want for our customers.
We can see that your case has already been reviewed and that replacement straps were provided as a warranty solution. However, we understand your concern that the issue appears to have persisted despite these efforts.
We're also sorry to hear that you feel your recent messages have gone unanswered. Please contact our support team again, referencing Order #7158144, and we will ensure your case is reviewed once more. We would like the opportunity to investigate this further and work toward an appropriate resolution.
Thank you for taking the time to share your experience and feedback.
Ridiculous delivery time
Had them before just take longer and longer to be delivered , new order started a week ago not even out of china , never buying again
30 May 2026
Unprompted review
Reply from Gardpro.nl
Hi,
Thank you for your feedback, and we're sorry to hear about the delay with your recent order.
We understand how frustrating it is when a shipment takes longer than expected, especially if you've ordered from us before and feel that delivery times have increased. While transit times can occasionally be affected by logistics and carrier processing, we appreciate that this does not make the wait any less disappointing.
If you would like an update on your order, please contact our support team with your order number and we will be happy to check the latest status for you.
Thank you for sharing your experience with us.
This is possibly the worst watch I have…
This is possibly the worst watch I have ever bought, everything they stated on the website is a lie, app that the watch runs off is terrible, had the watch over three weeks and honestly can't wait to replace it with something else, just cheap Chinese stuff they've given a name and put more expensive
9 May 2026
Unprompted review
Reply from Gardpro.nl
Hi,
We're sorry to hear that the watch did not meet your expectations.
We understand your disappointment with both the device and the app experience. Our goal is to provide products that offer good value and functionality, and we're sorry that your experience has fallen short of that.
Customer feedback is important to us, and we will share your comments with our product team as we continue working to improve both our devices and the accompanying app.
If there are any specific issues you are experiencing, please feel free to contact our support team, and we will do our best to assist you.
Thank you for taking the time to share your feedback.
I recommend
I recommend the seller. Everything is perfect 😃 and the Gard pro 3 ultra is the best.
21 May 2026
Unprompted review
Reply from Gardpro.nl
Hello,
Thank you for your fantastic review! We are delighted to hear that everything met your expectations and that you are so happy with your GARD PRO 3 Ultra.
Your recommendation and kind words truly mean a lot to our team.
Enjoy your GARD PRO smartwatch!
Kind regards,
GARD PRO TEAM
Update: I have had GardPro watches for a while…
This is an update of my further experience following GarPro reply to me.
They did not do anything I am stuck with an unreliable Watch. Think twice before spending your money. There are many other types of WearOs Watches that provide more benefits for a little bit more money, at least they are reliable. Like Tickwatch, Oneplus, and other. And if you are a person that likes to wear regular watches you can buy a wrist band you wear on your right arm while enjoying your watches you already possess.
This message is written with sincerity and honesty.
I have had GardPro watches for a while now. I had purchased the GardPro Ultra 2, never had a problem.
Now with the GardPro Ultra 3 it is totally different for me. I am having a battery issue, which occurred for 3 times since purchase in November 2025. Since the problem is intermittent the watch is unreliable. Don't know when the problem can occur. The watch is blank, does not respond and flashes a red light on the bac.
Support are not helpful at all. They want a Video for proof. This is ridiculous. So I am stock with a watch I cannot rely on. Unless they change the way they provide support, I would think twice before buying another one.
20 May 2026
Unprompted review
Reply from Gardpro.nl
Hello, We’re sorry to hear about your experience with the GardPro Ultra 3, especially after having a good experience with the Ultra 2+.
We understand how frustrating intermittent battery and screen issues can be, particularly when the watch becomes unreliable. We also appreciate your feedback regarding the video request process and understand that capturing an intermittent fault is not always easy.
Your comments about both the product and support experience are being taken seriously and will be shared with our team for improvement.
Please contact our support team again with your case details so we can review this further and assist you.
The connection keeps loosing you got…
The connection keeps loosing you got paired every time you only 2 metres away from the phone rubbish no recommended don't waste your money
14 May 2026
Unprompted review
Reply from Gardpro.nl
Hello, We’re sorry to hear about the connection issues you’ve experienced with the watch.
A stable Bluetooth connection is important for proper functionality, and we understand how frustrating it is when the device repeatedly disconnects even while close to your phone. This is not the experience we want our customers to have.
In some cases, connection stability can be affected by phone settings, app permissions, or battery optimization features, but we understand this does not lessen your disappointment with the product.
We appreciate your feedback and would like the opportunity to help troubleshoot the issue further. Please contact our support team with your phone model and order details so we can assist you directly.
Thank you for taking the time to share your experience.
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