Great responsiveness, a gentleman by the name of Kyle was extremely helpful, didn't know someone could be as thoughtful, comprehensive and knowledgeable in the complex and confusing world of electric... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
⭐⭐⭐⭐⭐ Such an easy and stress-free experience! From one day to the next, they found me a new and cheaper electricity plan without me having to do anything. The best part is that the service was com... See more
Company replied
Be very wary of the "bill credit" options. Although gatby is just the middleman, the electricity companies are deceptive with prices. Other than that, nice and straightforward process.
Company replied
Finding the best rate & making the switch was super simple! What i normally avoid due to the hassle & time it takes was done quickly & seamlessly! Great experience overall.
Company replied
Company details
- Online Marketplace
- Energy Equipment and Solutions
- Energy Supplier
- Green Energy Supplier
- Price Comparison Site
About Gatby
Written by the company
Gatby takes the hassle out of shopping for electricity. Our technology-driven marketplace connects you with trusted providers, transparent rates, and smarter tools to help you save. Whether you want expert guidance with Copilot or a fully hands-off experience with Autopilot, we make sure you’re always on the best plan—effortlessly and at no cost to to you.
Sign up now
1Terms and conditions may apply.
Contact info
United States
- (713) 581-6553
- hello@gatby.com
- gatby.com
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Gatby
Thank you for the feedback, and it's good to hear that you found a great rate without getting bogged down in the usual comparison hassle, Brenda, because it means the site did exactly what it should 🎭
Good choice
It was very easy to switch within minutes no misleading or difficult process.
30 August 2026
Unprompted review
Reply from Gatby
Thank you for the feedback, and it's good to hear that you got through the whole switch in minutes, Muhammad, because it means you didn't get tangled up in the usual runaround 🔧
On time and fast
28 August 2026
Reply from Gatby
We're glad you told us, Pameola, and hitting both on time and fast is exactly the kind of experience we want you to have! 🎸
Apartment complex already had my info…
Apartment complex already had my info filled in. Very easy, done in minutes
27 August 2026
Reply from Gatby
Andrew, the fact that your complex had everything ready meant you got in and out without any of the usual friction, and we appreciate you saying so!🌻
Reply from Gatby
Thanks for letting us know, Denise, that you breezed through the whole thing without any friction! 🎨
Reply from Gatby
Thank you for the feedback, and it's good to hear that you got through your first time paying electricity with us, Mario, because it means the process worked the way it should 🎪
Choosing a electricity service was…
Choosing a electricity service was easy, several options, and very detailed information on each service, and the fact that Gatby is set up to automatically notify my apartment complex that I've chosen a electricity company etc was even better, thank you
26 August 2026
Reply from Gatby
Thank you for the feedback, and it's great to hear that Lala, the automatic notification to your apartment complex saved you from having to chase that down yourself 🎁
Gatby folks were knowledgeable
Gatby folks were knowledgeable, timely with their responses and easy to get the best electricity contract done.
Alex Weisselberg
24 August 2026
Reply from Gatby
Thanks for telling us, and we're glad the team came through with knowledgeable answers and got you locked into a better contract without dragging it out! 💫
Reply from Gatby
Brandon, we love that it felt easy and great from start to finish, thanks for the kind words! 🌟
it was easy and quick.
28 August 2026
Reply from Gatby
Thank you for the feedback, and it's good to hear that you got through it so quickly, Kambiz, because it means you were back to what matters instead of stuck in paperwork 📞
Reply from Gatby
Thank you for the feedback, and hearing that you found it user-friendly, Esther, means we nailed the part that matters most 🎭
Reply from Gatby
Thanks for letting us know, Kristy, and we're glad you found the sign-up process so straightforward! 🚀
Alien Cowboy rocks!
26 August 2026
Reply from Gatby
Thank you for the feedback, Paul, and we're glad you're digging what we've built here! 👽🤠
Reply from Gatby
Thank you for the feedback, and we're glad to hear that registration went smooth for you, Naseem 🌸
It was nice to be able look at several…
It was nice to be able look at several companies and compare prices.
25 August 2026
Reply from Gatby
We appreciate you saying so, JB, and having all those options right there to compare instead of hunting them down yourself makes a real difference.
Nice and streamlined
Super efficient and fast enrollment into my new electricity plan
27 August 2026
Unprompted review
Reply from Gatby
Thank you for the feedback, and we're glad to hear that your enrollment went so efficiently, Tobiel, because it means you got switched over without wasting time on the usual back-and-forth 💡
It was a fast and easy process and much…
It was a fast and easy process and much cheaper because I am paying too much for my current service
27 August 2026
Reply from Gatby
Glad you told us about this, Mukuria, and it's great that you found a plan that actually cuts into what you were overpaying before!🔥
Gatby really was useful, BUT
Gatby really was useful. The Only thing, is that the comparison tool was lacking in more important details and information that needed comparison.
20 August 2026
Reply from Gatby
Thanks for the feedback, Maria, and we're glad the comparison tool was useful overall. We'd love to hear more about which details you felt were missing so we can understand what would have made it stronger for you. You can reach us at support@gatby.com or (713) 581-6553 🔍
Reply from Gatby
We appreciate you saying so, Bill, and the fact that you nailed it in three words tells us we're doing something right 🌈
Sign up process was fine
Sign up process was fine, options were well set out, just not used to having to choose an option for an electric utility.
25 August 2026
Reply from Gatby
Thank you for the feedback, Bryan, and we're glad the options were laid out clearly enough that you could make a choice even though the process itself was new to you. We'd love to hear what would have made the experience feel more familiar. You can reach us at support@gatby.com or (713) 581-6553 🌙
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.